Contact IBX Support

Using saved passwords to sign in does not work. You must manually type or paste the password in. I enabled Face ID and it never asks me for it when opening the app. The app does not support any iPhones with a notch. Content is displayed under the view of the notch. The X button to exit most screens is hanging off the top right side of the screen (barely noticeable and can hardly press it). I was able to add my card to Apple wallet last year, but this years card doesn’t show the option to add. App is very dated looking, picture content and some icons are fuzzy, and the entire interface is NOT intuitive at all. Please simplify it, optimize it to work with all iPhone resolutions, and get the button layout fixed. All the money I pay for this insurance and they can’t afford a knowledgeable app developer. SMH.

I tried to select a primary care provider on the IBX website using Safari on my iPad. It kept giving me errors and wouldn’t let me do it. So I downloaded the app on my iPad to try doing it that way. When I try in the app it says “this service isn’t available on this platform” and then lists the platforms it is available on, which include “iPad app” and “iPhone app”. I am using the iPad app and obviously that doesn’t work, not sure what platform it thinks I am using, but this app and the IBX website are horrible. The only thing I have been able to do on them is to set up recurring payments, which of course IBX wants you to do. Setting up service is another story entirely, IBX evidently wants to make that as frustrating and hard to do as possible.

This app looks decent, but that’s where the positives end. The app is just not useful and does not have up to date information on your claims. When I use the app to search for claims, it says I have none, even though I’ve gotten numerous prescriptions through their health insurance. The Price-A-Drug feature is broken; try searching for any drug, it won’t find it. Prices for drugs are also inaccurate and not current. Totally useless. But what can you expect from a terrible insurance company that charges you exorbitant prices for drugs you need just to stay alive?