Contact Lively Link Support

by R Paige Murphy

Has gone from excellent to TRASH. Have been a very happy user for FOUR YEARS until lately. Am still researching, talking with tech support, and am actually riding around to field test problems. We used to get 95%+ success in locating wearer. Now we get maybe 10% success. Same house. Same car. Same town. Same frequent destinations. Small town. No new developments. There is a Verizon tower about 2 and 1/2 miles from house. It appears the issue is that the Lively Mobile device is 3G technology and what Verizon tells me is it gets lowest priority on 4G towers so it will be slower and slower to update and may get shut out entirely during more busy times. That explains why sometimes ( rarely now) it succeeds in seconds and other times ( more frequently) it tries forever and still fails. As more towers convert to 4G these other reviewers that are singing it's praises as I once did will be left behind as well. As per just the app, it too is flawed. The info it gives you does NOT really mean what it says. It could be HOURS old yet it tells you wearer was at a location, say, 10 minutes ago. It simply IGNORES all the failed attempts. There is more; that's just one example. I may update after field test. System is failing. App doesn't account for failure thus making it inaccurate.

by Johnnieblondie

Pushed my button. Immediately said a White male was in my yard, coming at me. She had to KNOW every detail FIRST before contacting 911. The guy is running toward me. I don’t have time to give details when running. Also, SHE personally did NOTneed the particulars. JUST START A POLICE CAR !!!! EVERYTIME I have had an emergency they have done this. The purpose of having the Device is to GET help STARTED not have a conversation. I laid it done and called 911 myself. What if I were unconscious or dead by this FELON’s hands and she’s still talking !! She doesn’t need to know the details at this point, UNTIL SHE KNOWS that I am alright and safe. Just get me help. My small kept nipping at his heels until he backed him out of the yard until he jumped over my fence and ran. Had the nearby Police dept and My local Police deptand the County Sherrif dept with their dogs, I would have been in my back yard with him. They were a block away, hunting him for a stolen truck in the neighboring City. What a shame! I felt protected by having this device and now I know I am NOT SAFE, Nor protected and I can get better response by ME calling 911. The only thing good about it was when GreatCall answered me, audibly, he thought I had. Line to the Police. What a shame! And I pay good money for this.

by Nrmnanner

App crashing consistently-have not been able to access since activating the device for my mother one week ago—customer service is clueless, also no information (no location service or battery strength) available on the desktop version despite my being logged in): seems like a very basic service that is promising other benefits and not delivering; I think this company had a recent rebranding; something has been lost—will be discontinuing my account with them

Addendum as of JAN 1–still no response from lively link regarding the lack of ability to see my moms location, battery level at all— there is zero customer service—when you call lively, customer service says they are not responsible for the app—and I cannot find out who is—I am going to cancel—it does not have the functionality it promises at all!

I cannot for the life of me figure out how the ratings are this high unless they are fake!