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Well i got charged for the order and received a confirmation email that order was processed. When I got to the Cici location they claimed they did not get the order. Cici looked at my confirmation and made the pizza without any issues but I still I had to wait as if I had just walked in to order the pizza which is the point of the app is so you don’t have to wait when you arrive. So the app does not work any better than the phone at this location. If you call in a order most of the time they don’t answer the phone but the times they do you will be placed on hold until you decide to hang up.

After a half an hour of ordering pizza along with our paying for the buffet… We were told we cannot order more than one pizza per table. The pizza that we did order, after three people decided what they wanted on the one pizza, took 30 minutes before we went to ask what’s wrong… And, they said oh we’re just putting it in… And it will be seven more minutes… We were the second group of people in the restaurant after Sunday service. I am with my 83 and 84-year-old parents and I am horrified at what they had to go through in these chairs and at this table. We did not see a manager at any time in the restaurant.

However, it seems that it’s now nearly impossible to actually redeem your free pizza, despite following the guidelines to a “t”. One location told me that their particular location does not participate in the loyalty program... another one looked confused and told me that a pepperoni pizza “did not count as a 1 topping pizza”, then told me my total would be almost $10 (this was supposed to be my free pizza) after adding the supposed “one topping”. The third closest CiCi’s does not have a working number, but I get the feeling it’s going to be the same thing. It shouldn’t be that hard to redeem a reward that you’ve supposedly earned.