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Horrible customer service horrible user experience Robin Hood, Webull and TD Ameritrade are better brokerage apps.I sent them money last week to use it on a particular day for a trade they will not give me access to that money or some type of marginal current credit to use for trade they have withdrawn the money from my account when I asked to get a admin approval to use my own money they denied me so I won’t be able to use till the next day but the whole reason why I deposited the money last week was to use it today and they lack customer service flexibility. I don’t believe this company could grow with this type of customer service. Every brokerage has their issues but I can’t continue with this if they’re not willing to change for the better.

I got my first Margin call my balance went under 25k so they decided to only allow me to close out trades. I closed out my trade and my was over 25k and I still wasn’t able to trade. I had wait a few days to continue trading . I resume my trading a few days later as my account went under 25k momentarily i was stoped from making trades again . I waited a few days and I still wasn’t able to trade even tho my account was over 25k . The platform does not tell why you can’t trade you need to call the trades desk for answers . Is it been about 2 weeks and I still can’t trade at this point pulled out all of my cash and put in Robinhood where I can trade freely. This platform was a horrible experience me .

I’m a big fan of the desktop platform but the mobile app has severe latency issues, especially when trying to place an order. Every time I do so a big spinning wheel appears for at least 4-5 seconds saying “retrieving positions” when in fact I have no positions in my account. I’m just trying to place an order quickly. Also there seems to be no way to disable the order confirmation pop-up which again adds to the latency of placing an order. Overall this is a terrible experience if you are a savvy trader looking for speed. And it is definitely not my network since other apps on my phone work great. Please fix these issues Tradestation!