Contact Musely Support
Company Name: Trusper, Inc.
About: Musely develops an online platform intended to provide medical skincare treatments through
technology.
Headquarters: Santa Clara, California, United States.
Musely Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Trusper, Inc.
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Read 15 Customer Service Reviews 😭😔💔
Order not received. USPS number 92001903470167300036611449.
This company is a scam! Once they ship your products, that’s it! You’ll never get anyone to respond again! I’ve emailed and called several times. They NEVER return!!! I’m filing a dispute with my credit card co. I ordered the spot cream and peel. They have the exact same ingredients listed on the bottles. SCAM!! I’m trying to get a refund for false advertising!
Tengo que cancelar porque no tengo mejoría mi rostro
I want to cancel any future orders due to finances at this time. You keep sending me orders and I can’t get ahold of anyone. I can’t get a phone number to talk to someone. Please cancel any future orders please
I tried to contact the Dermatologist for follow up after using spot cream. They charged my credit card for follow up but no response from the customer service or the doctor after repeated messages. They don’t have phone contact either. Are they scam?
I canceled my order and was charged my card
I cancelled my subscription to Musely and have an email from them noting the cancellation. Ow I get an email saying they charged my credit card and shipped my order. There is no phone number anywhere to call them to straighten this out. I’m pissed,
I payed 80.00 for my skin product.. Musely charged my card another 60.00 for new product that I never ordered.. I want my money back!! I never authorized them to charge my card a second time!!
I have been trying to contact customer service for the past two weeks no one has responded to me and I can't seem to get an e-nurse to help me and I'm very uncomfortable with this whole product and I want a refund and please discontinue my prescription ASAP.
Ligia report that to the bank they do not want to cancel the subscription, and you will get a refund also cancel that Card
Please do not buy this cream, it burn my face The ingredients are off of proportion, my regular dermatologist that I could not see because of the Pandemic,, went over the ingredients and advise oh Lord this probably comes from China,, please discard this cream They are the worst and refund forget about it, I will report them with the BBB,
Hello .. I just want to cancel my prescription . I can’t afford to pay every month 60 dollars at at least for right now. I got changed for a second cream. I can used that one but I font need any more dark spots cream ..
E-Nurse Nowhere To Be Found... App Doesn’t Work!
by Officer Mac
Got my shipment today, but app won’t let me start treatment because the e-nurse is nowhere to be found. I logged in an out several times and on different devices. I even deleted the app and downloaded it on different devices. This is an annoying way to start a new program for the first time. I am already having second thoughts about this company because of this. Apparently, I’m not the only person having problems according to the reviews here. I don’t know how this app is rated so high if it doesn’t serve its main purpose to work properly. Fix it ASAP, or I will spread the word that this company is a scam because they have a dysfunctional app so you can’t get your money back if you don’t complete 60-day trial properly (via checking in with e-nurse). I will update my review if it works and if I successfully complete the 60-day trial.
Hard to navigate
by BubbleWatcher
I was hoping for this app to help me manage my prescription, engage with clinicians for questions, and keep track of my skin care progress.
Instead, it puts too much emphasis on upswell of their other products. Also the community feed is a nice touch but deeply unsatisfying when you are looking to get a simple question answered.
I had a reaction to my neck cream and wanted to find out if that’s expected symptoms or I should contact the dermatologist. It took me forever to find the right customer service channel. Also, I didn’t realize the feature to chat with the doctor until I tapped around for a while and found it by accident.
Visual hierarchy is also bizarre - some elements look tappable others not, so overall it’s a really hard to use app.
Pretty disappointing start to the service I had high hopes for.
Worse service and product
by Mpoudel
I bought Musely spot cream after reading and watching people’s stories. I used as directed on the bottle and It instead made my dark spot worse and when I checked with them they asked me to consult and buy more subscriptions which I did not want to and contacted back again to costumer service and they said I won’t get my refund as promised before as I did not follow the rules. This is ridiculous and I understand some products does not work for some people but false promise of refund is fraud. Hope this does not happen to anyone else. Good luck everyone.
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