Contact Kango Support
Company Name: DoLightful Inc
About: Safe rides and childcare for kids, from preschool to high school, 7 days a week.
Kango - for families going places!
Kango helps you get your kids where they
need to go:
● Book a driver to take your daughter to ballet while you are on a
business trip
● Set up a carpool to take your son and his three friends to
soccer practice every Thursday
● Have a Kango driver take you and your toddler
to preschool before you go to wor.
Kango Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of DoLightful Inc
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Kango Website
Privacy Policy: https://kangoapp.com/privacy.html
Developer: DoLightful, Inc
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3 Most reported problems 😔💔
Unreliable Drivers
by Ashlee With Two Ee's
Late last week a young girl, Camille E. In the Los Angeles area accepted all our ride on her own volition. This morning at 6:58 am, 2 minutes before the scheduled 7:00 am pick up time, Kango informed me Camilla Ellis was running 20 minutes behind, when my instructions made clear our son had to be on the road no later than 7:05 to arrive to school on time. Rather than take responsibility they cover for her claiming she had a medical emergency. So you’re telling me at 6:58 am she suddenly had an emergency that would only make her 20 mins late? Not, cancel?
I told them to remove her and they try to find another driver. The only driver would arrive at 7:50 am. We have a PERFECT attendance record, and Kango’s unreliability almost cost us.
I asked them to remove her from all requests and they did not listen, so I edited the ride to remove her from the rest of the rides. They send her a request re rebook. I had to make it clear a second time that she is not allowed to drive our son. Someone who cannot be timely and reliable is not responsible enough to drive a minor. I do not need to test out and see if her lack of responsibility will put our son at risk.
Missing payments
by ZHaMiDiSad
I’ve been a driver for Kango for more than 4-6 months now. I’ve been having problems with my payments and whenever I talk to them they say you have to contact support. And the only way that u can contact support is by email and they never reply back to you. I’ve been having a lot of missing payments. They don’t care about their employees. All they care about themselves and that’s it. I’ve tried to help them out in a very rough moments but they don’t appreciate your time and effort that you give them. They deserve a 0 star. If you want to waste ur time and have missing payments then go head and be one of their driver. I rather work for one of their competitors.
Terrible booking process and unclear steps
by Mengomer
Booking is not right away confirmed and can be confirmed even a few min before the time the user has set to have to leave to the airport without the user being able to cancel at that point. I already had made different arrangements because I cannot have the uncertainty traveling with a baby. I was charged anyways.
Also not a all clear whether the booking was only for the child or if parents were also able to travel. Overall terrible experience. Not using this product ever again
Have a Problem with Kango - student transportation? Report Issue
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- If you are a Kango - student transportation customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Kango - student transportation.
