Contact Printicular Print Photos Support

I ordered prints on 1/27, the confirmation email said I would have them in 7 days. After 7 days rolled around, I still hadn’t seen anything so I reached out to customer service to see where my package was (the confirmation email didn’t provide tracking info). They gave me a tracking # and the UPS site to track it. This told me my estimated delivery date was 3 days prior, but that my delivery was still “in transit.” So I contacted UPS. They told me that the tracking number was one they didn’t recognize and to contact my local post office. I did that and the post office told me to contact the original sender. I reach back out to Printicular, tell them I’ve contacted both UPS and USPS and ask them for help- they tell me to contact the post office. In short, I told them, again, that I already did that and I needed these pictures for an event that is now passed so I just wanted my money back. Keep in mind they were pretty responsive before this last email. They have not gotten back to me in FOUR DAYS. How does a company go from responding in less than 24 hours to not responding at all when a refund is asked for? So I’m getting the BBB and my bank involved now. Please do not order through this company.

I placed my customized puzzle order on July 8th. I was not even updated about my order till, I followed up with them in August. I had to wait for 7-8 days for their reply and after much hassle they shipped my order. WORST thing they shipped to wrong address!!! To talk about this issued, I emailed them and till 15 days I didn’t get any answer so I had to email them again and finally after a week I got reply from them saying my order was marked lost in transit. Inshort I was asked to wait for 2 months just to see my package get lost in transit. WORST APP ever used, you guys need to hire more efficient people, upgrade your logistics and good customer service representatives!! I wish there was an option for 0 stars.

I used a special they provided through the T-Mobile Tuesday app . I placed my order and added the necessities . Told I would receive a confirmation email . Still have not after 3 days . Tried calling the two numbers they website provided for support . One completely goes to Voicemail the other just rings out . I emailed them twice to the support email provided . No reply after 3 going on 4 days . Terribly disappointed . It wasn’t about the money but the gift itself and it’s a big let down . Most definitely won’t be recommending them and won’t even think to use their services again !!!! The biggest headache