Contact Inner Balance Support

by KSG709

Two years after writing this review unfortunately nothing has changed. I also see others commenting on the unreliability of HeartMath's extremely expensive but poorly made hardware. To plug in the sensor, connect it up and be told "No heartbeat detected" is supremely frustrating - the exact opposite of the relaxed experience HeartMath sells for big bucks. To have to replace a $125 sensor every year or so to maintain a product is not an option especially when the hardware costs HeartMath about $5. Shameful.

When it works (on my iPhone) it's great. But for the past 4 months, every time I've tried to use Inner Balance, it crashes after about 4-5 minutes, taking my session data with it. I wouldn't recommend any of HeartMath's products. The software is poorly written and the hardware doesn't last. I've had lots of problems with their emWave2 as well as it's software simply not work as it should. Good ideas; extremely poor execution which renders their products virtually useless. As HeartMath charges a pretty penny for their products I wouldn't recommend any of it as it's extremely poor value for the money.

by MegRez617

This device and app were recommended to me by my naturopath. I had high hopes for it after using a device in his office and seeing how well it could work, but when I got my first sensor it just didn’t seem consistent. The times of high and low coherence seemed completely random, and were confirmed when I took the sensor off to troubleshoot and it continued “reading” my heart rate. I returned the monitor and was sent a new one. This one seemed slightly better, but still loses signal frequently, as I can see when using the app and the line is more faded. I started feeling again lately like the times of high and low coherence were random, and decided to wear both the HeartMath sensor and my husband’s Apple Watch at the same time. The readings are wildly different, and when my BPM lowered on the watch to say, 58, the HeartMath monitor would shoot up to 108. The heart rate variance on the Apple Watch is much more believable and consistent. I tried the sensor on both ears as well as the webbing bEtween my thumb and index finger. I may contact the company once more, but at this point I’m ready to give up on it.

by Billmeout

I had used the wired version for a while until it just stopped working after a month of use, so I was hoping for a better result with the Bluetooth version. It doesn't pair with the iPhone or the iPad mini. I've deleted the app and reloaded it, reset it, turned the machines off and on and it doesn't do anything. Doesn't even pick up on the new wired version that I have. Since the settings have NA for devices, I can't make it forget all devices. There really should be better instructions since this doesn't set itself up automatically. How often do we need to charge this? How do we know when it's fully charged? Does the LCD change color when it's fully charged, or when it's paired, or when its low? Even though I had it plugged in for three hours last night, I have it plugged in again to see if maybe there's a difference between plugging it in an outlet and plugging into a computer. Very disappointed