Contact Password Manager Support

by Nique's Account

I’ve had your app for years! I recently purchased an iPhone X, and before doing so, I backed up my info from my iPhone 7 to my iCloud so everything will transfer to my new iPhone X. And it did. BUT, I decided to take the iPhone X back to preorder the newer iPhone tomorrow. So I backed up everything on my iCloud with the new iPhone, so when I’d attempt to retrieve my passwords again but this time back on my old iPhone, they would be there.
However, to my dismay, they’re not showing up. I don’t know what’s happened. I backed everything up on my iCloud, placed my files in my Dropbox app, but nothing’s worked. I figured everything would sync back on my old phone like it synced when I switched to the new iPhone I just purchased but it didn’t. I then thought I could just go back in iTunes, find you all’s app & retrieve it from iTunes but that wasn’t the case. The only option available was getting the app all over again brand new or purchasing the Pro for 4.99. I went ahead & got both, but I still could not restore any of my prior passwords through either app I just downloaded.
This is very unfortunate because we’re talking about years of passwords that I still use & desperately need that were on the app; yet, I can’t retrieve any of them. I’m thoroughly disappointed...

by LG 1974

This developer is running a scam. They have several builds and copies of this iPassword app that they don’t properly maintain which they also charge $ for. Look at my review and don’t let what happened to me also happen to you. Apple should remove this developer from the App Store. I relied on them and they have failed me. Most of the reviews are inflated copies from a much smaller user base than the quantity of ratings lead you to believe.

I purchased this application as iPassword more than 2 years ago. Out of the blue, the app began the prompt me to leave a 5 star review every time I open it. After upgrading my phone to iOS 11.4 and restoring it (iPhone X) the previous app copy of iPassword or version stopped working so I attempted to recover my iCloud backup and the app said it didn’t exist even though I have always enabled restore from iCloud. The app apparently was not creating backups for iCloud to store. So now ALL my passwords and data are lost! I sent several emails to the developer to help me. No responses to my inquiries

Imagine saving ALL of your passwords in this app and then it’s all gone with no support from Apple or the developer they allowed to sell this app on its App Store.

by Kshsbebakalandx

I have an encrypted document with all usernames and password on my PC, but for being out and about, this app makes my life so much easier that I can have my major usernames and password with me in the go. Gone are the days are logging on to a website from another computer or on my phone and not remembering my password quite right.

Only thing I would add is having Face ID activated to open the app. :-D. Other than that, very happy with Password Manager.

****UPDATE*****. Literally just after I wrote this review I noticed there is an option for Face ID. I turned that on, and as soon as I backed out of settings the app closed. I open the app, it pops up for a split second and goes back to my home screen. Try again, same thing. The app doesn’t actually close, because when I go to force close my apps, I can see Password Manager there, but only the background of the app. I had the remove the app, and now lost all my data which means I have to go back and manually add them all in again. For giggles, I downloaded the app again and same thing happens as soon as I turn on Face ID. This is obviously a major bug that needs to be worked out.