Contact Mpix Support

by TOOTIEFRET

I only order my photos from MPix because their quality is the very best BUT the app is absolutely horrible — not at all user friendly. I battle it every single time I place an order. Should be able to order multiple sizes with one click of the pic, make edits, etc. You have to do it each time for each size. Such a pain. The cart is hard to find and doesn’t save until it does. It doesn’t upload photos well. It’s just all around horrible and old school. They always have my billing info from 5 years ago — old credit card and old address even though I’ve changed it multiple times. It takes an hour for something that should take 5 mins. I never leave app reviews but they need a specialist to come in and overhaul — I would use it all the time if so. As it stands, I dread it and only order when I have to.

by Fggfhfjhfj

I was looking for an app to print few family pictures. I downloaded this Mpix app, but was having a hard time to get it worked. The app keeps freezing, I couldn’t select a picture, couldn’t upload. One of the pictures I was trying to upload was made from a screenshot and then cropped and edited. But Mpix kept reverting it to the original. Why? Hard to find a reason for it. I deleted and reinstalled this app couple times but the problem with freezing persisted . Looks like they always want to get an access to all the pictures on the phone instead of only selected. It seems like due to the large amounts of pictures the app trying to access it can’t progress this huge volume of data and keeps freezing.

by H30?:

I had to download the app after the website kept crashing on my phone. That is fine. A lot of sites don’t work on mobile and need an app. The app quickly linked to my photos and everything was pretty easy. A couple of things weren’t necessarily intuitive, but overall it’s fine.

The reason I gave this a two star rating though is for what happens when I go to add items to cart. Any text or phone call or other interruption causes all progress to be lost. It literally took me three days to find the time to upload all my photos, and I was only getting 125 4x6 prints.

I don’t mind the time it takes to upload the files. I do mind that progress can’t be paused, so you have to find time to upload everything in one go and not use your phone for anything else in the meanwhile.