Contact Citadel Support

by JiggyJaded

This app is awful to be honest. And maybe its not the app so much as Citadel's system in general. You cant make payments by credit/debit card through the app, like almost any other app. Money has to be transferred from your bank account, to a Citadel account, which you'll then use to pay off your other Citadel account... Just a pointless way for Citadel to tie up your money. Furthermore, when I finally was able to make my payment by credit card, my account number came up invalid. I eventually figured out the issue, through Google searches, but beforehand I called Citadel customer service to fix the issue and the representative was extremely unhelpful and couldn't verify my account number with me, despite all of the information I was able to give her because apparently without your account number first, no further information can be accessed. Yeah, Citadel's kinda trash.

by Bam012345

Unfortunately I am compelled to write this after being lied to and pushed around by customer support after they made multiple mistakes on my account but refuse to actually help me. They would rather spend hours going back and forth via messaging in their app instead of apologizing and refunding me my money they wrongfully removed from my account. Then, they sent a refund but it’s for the incorrect amount and they only put it back towards my loan instead of back on my debit account where they took the funds from! Until recently they were an amazing company to deal with but as soon as this loan is paid off I will never recommend them to anyone ever again!

by Где программы?

I am new to Citadel. I made Mobil deposit first time today. Well, after I deposited, I got confirmation email including message “ Citadel Mobil deposit “ must be noted next to signature. I came back as I just signed check without noted “ Citadel Mobil deposit “. There was no option edit image or delete transaction. I tried to mobile deposit again with note “ Citadel Mobil deposit “ without success. I waisted my time!!!! How about add reminder about “ Citadel Mobil deposit “ before finalizing transaction ? Now credit union will cancel my Mobil transaction and I would need to do it again and it will take additional days.
I recently changed financial institution and moved to Citadel. The previous bank had this “ Mobil deposit “ reminder before transaction is finalized. You Mobil application does not have it. You have to learn how to build successful Mobil application. I am sure I will find something else , just started my business with Citadel. Alla Zilberman