Bitrix24 Reviews

by Lhelmuth

Our office just installed this, and now we’re getting ready to move away from it, simply because of its alarming lack of ease of use.

If there is a word that would sum up what I think of when I think of this app, it would be “Archaic”. It feels like a software that was developed by someone who had a good idea, but had horrible follow-through and did NOT listen to his customers.

The UI on Bitrix24 is nothing short of slow, clunky, outdated, and ugly. And can we talk about things like no access to the entire emoji stack, latency of the message appearing on your screen when sending a message? Information is scattered all over the place, making things confusing. New messages do not appear at the top, you have to scroll, notifications often do not want to go away, the video call feature DOES NOT work.

by Business22

Paying the most expensive of they cloud services and the costumer services is extremely poor, but the worst experience ever is when they make random upgrade with non notification at all and all your configuration and your data get screw, missing and disorganize. Very expensive experience, problematic and energy consuming. So, use it if your want but be aware the cloud services will be at they mercy and at the same time you are on your own. Hope this review allow you to evaluate all your decision before make a decision or at least please try out the services before you switch your whole company to operate with this system because it can really be frustrating, aggravating and very expensive.

by Urlandscaper

Customer service is only available via chat. It takes days to get answers on questions tech support should know.
The MAIN reason for purchase was to integrate with Quickbooks. I read several articles stating that desktop integration was made available in 2017. After purchasing the product and paying $948 for a one year subscription, tech support could not tell me how the integration worked. Short story after many hours of trying on my own-This product does NOT integrate with Quickbooks Enterprise 2021 unless of course you want to pay a Gold Partner upwards of $5000 to figure it out. It ONLY integrates with Quickbooks Cloud. Then to pour salt in the wound of all the wastes time, I was told they would not refund my subscription. I have submitted a dispute with our credit card company. In our 40 years in business I have never had to do anything like this. Terrible customer service. Do NOT purchase to try it out!

by VtheBookworm

If Bitrix24 wasn’t required for work. I’d delete it in a heartbeat. The web page is great, Bitrix24 is horrendous. The notification rarely goes away even after I have checked the messages/notifications. It says that I have more again and I check it AGAIN and it’s the same thing over. Yes, I have deleted it and redownloaded it. All of my coworkers experience the same issues.

by Htlcrtk

I’ve been using this app for about a year. It’s a very powerful system for a really affordable price and my company uses it a great deal.

This rating is about Bitrix24 .

Bitrix24 is barely functional for what I need. I get phone calls on Bitrix24 , but it frequently will not allow me to answer despite being logged in and the phone is ringing. Bitrix24 remains buried in some unrelated ui. If I’m scrambling to connect my headphones, forget about it — theres a 0% chance I will get the call. When I go to the deals to call the person back, there’s no timestamp to indicate which call was most recent. If I attempt to listen to a voicemail, it is not in the deal, I need to go through several other screens to find the voicemail in recorded files. Once there, there is no way to click to call the person. I literally will have to write down the phone number and then go through several more pages to get to where I can call them.

Technically it works. But it is a terrible terrible user interface.

by Alwaysmom-ing

I really like the desktop version of this, but Bitrix24 doesn’t show the calendar or the knowledge base, both of which are very important for my business. It is incredibly frustrating.

I am using the free plan and there is no customer support to help me with it.

I set up dummy accounts and they cannot be deleted. Accounts are only deleted after 50 days of inactivity.

by Fister14

I have 2 notifications that won’t go away so basically the live chat feature on my website I planned to use to let me know when someone views a particular page and has a Question or wants help is useless. I can’t get it to reset. Nothing is pending and app shows no notifications but the iOS badge showing “2” won’t clear... how can I trust this to be accurate If I get further involved and planned on doing more? Good concept, but not looking like a reliable source of organization and prompt accurate notifications.

by Magicpumpkin889

Missing key features that would make app interface would be search function to search chat history. Present in web but not in app. Also search the files in my drive or company drive. Right now the so called “search” feature is really more “filter” function.

Web is great on desktop, app can be so much better. Or should make the web version mobile optimized instead of just minimized version of desktop interface.

by JSCard25

We love the services that this app offers. Currently we use most of their CRM functionalities, however Bitrix24 have a few lack of functionalities, for example canned responses and custom fields in leads.

by SirSwags

After using the this app platform for a few years now, there is no other alternative. The seamless communication, task management and CRM aspect makes this platform unbeatable.

On top of that, it is always reliable and the customer support are very knowledgeable with customer concerns.

10/10 would recommend!

by PremmyNY

This tool contains all of the features needed to operate a business. Prior to finding this app I needed multiple applications and tools to handle our various business needs. Keep up the good work!

by Amsterford

All works perfect! Please, please, add an ability to choose another language of UI inside application, different from iOS main language. I use iOS and the majority of apps in English, but your app I really need to use in Russian. 🙏🏻 Thanks!

by RPerrenoud

We use this app as the basis of our organization and communication. Both the desktop and app versions help to streamline and organize our business. I would highly recommend this product.

by Ellisdj

I have tried over a dozen productivity apps, websites, planners, you name it. Probably several dozen, if I’m honest. this app does everything I need to organize my life and the myriad of roles I have (wife, mother, employee, boss, contributing member of society, daughter, etc.). This tool has allowed me to create recurring checklists (templates) which I use for routines throughout my day (morning routine, bedtime routine, etc.), as well as specific projects and tasks (college assignments, work projects, planning surprise parties, you name it). Plus I can assign tasks to people in my life (partner, kids, etc.). The monthly subscription is extremely worth it to me, but I also did enjoy the free version. I just wanted to create many dependencies between tasks.

The numerous views for task reporting (Gantt, Kanban, list, planner) really give me options for how I best pull in info. The calendar view is super helpful, and integrating with my gmail calendar saves my bacon all the time.

I only use b24 for task and project mgmt, and to host one website. I barely scratch the surface of its power. This is a hidden gem.

by DShelly Bomb

UNBELIEVABLE what Bitrix24 and accompanying software offer at a freemium level! I’ve researched and used many CRMs, and I feel this is the best balance of usability, flexibility, power, and simplicity. If you really want to dig in deep with some of the tools, it can take some customization- but I think they’ve really nailed it. I highly recommend for either an individual or a team.

by Gynjah

I can't say enough good things about this. OMG! I love it! The best collaboration app I ever used. It's simple, customizable, awesome cool user interface. I have no complaints...well just a simple one. It took a while for my task to sync up from my mobile device but I realized I may have to go to streaming first on my PC to see them sync. I will call support for that but please get Bitrix24. Let's make a great tool like this survive!

by 6577guy

I’m a realtor who started just out of high school so I don’t have a large budget to use on a crm. I was using the free version of hub spot until I came across this app. I was quite amazed at how much features they offer, even on the free version. You can even build your own website for free! Anyways, I would recommend them to anyone who wants an affordable crm that can get the job done.

by JacquelineAttali

Finding Bitrix has been the best! Most effective tool we have implemented. Flawlessly track projects and tasks to make certain nothing gets left uncompleted. We are a small team and everyone has many responsibilities, Bitrix takes the stress of it.
Our International associates can change the language to meet their needs.
Mobile app sometimes won't let you clock out (Professional Version and yes it's worth it).
No complaints otherwise!

by IsabelleLavinia

Their platform is beautiful. And they have a lot of cool options. I know everybody likes free things and they do have a free option. And that kind of is the industry standard.

But they’re worth every penny that you pay for them if you get more options. Plus their customer service is amazing. They’re very responsive an email and they’re very customer centric.

I’m getting tired of these applications and programs where you can’t even get anybody to talk to you. And whenever I see in a review that there is no customer service I don’t care how great everything is, I will not do business with a platform or trust any part of my workflow with a company that doesn’t have Customer Service or doesn’t care.

this app customer service is great and the platform is superior!

by Jwhaiku11000

After much searching, experimentation and disappointment I stumbled onto a program that actually works the way it says and even more. I use the free version and I am super appreciative of the amount of powerful tools available. I would definitely recommend this product to anyone that needs flow amongst their multiple other apps. I don't experienced one minor issue but in light of the many other features it's barely worth mentioning. When I use the mobile app there are times when it's necessary for me to delete my profile and then re-add it in order to log. It adds about 30 additional seconds to my login but I'm just happy there's a mobile app!