Contact Bitrix24 Support

Customer service is only available via chat. It takes days to get answers on questions tech support should know. The MAIN reason for purchase was to integrate with Quickbooks. I read several articles stating that desktop integration was made available in 2017. After purchasing the product and paying $948 for a one year subscription, tech support could not tell me how the integration worked. Short story after many hours of trying on my own-This product does NOT integrate with Quickbooks Enterprise 2021 unless of course you want to pay a Gold Partner upwards of $5000 to figure it out. It ONLY integrates with Quickbooks Cloud. Then to pour salt in the wound of all the wastes time, I was told they would not refund my subscription. I have submitted a dispute with our credit card company. In our 40 years in business I have never had to do anything like this. Terrible customer service. Do NOT purchase to try it out!

Our office just installed this, and now we’re getting ready to move away from it, simply because of its alarming lack of ease of use. If there is a word that would sum up what I think of when I think of Bitrix24, it would be “Archaic”. It feels like a software that was developed by someone who had a good idea, but had horrible follow-through and did NOT listen to his customers. The UI on this app is nothing short of slow, clunky, outdated, and ugly. And can we talk about things like no access to the entire emoji stack, latency of the message appearing on your screen when sending a message? Information is scattered all over the place, making things confusing. New messages do not appear at the top, you have to scroll, notifications often do not want to go away, the video call feature DOES NOT work.

Paying the most expensive of they cloud services and the costumer services is extremely poor, but the worst experience ever is when they make random upgrade with non notification at all and all your configuration and your data get screw, missing and disorganize. Very expensive experience, problematic and energy consuming. So, use it if your want but be aware the cloud services will be at they mercy and at the same time you are on your own. Hope this review allow you to evaluate all your decision before make a decision or at least please try out the services before you switch your whole company to operate with this system because it can really be frustrating, aggravating and very expensive.