Harley Davidson Reviews

They’ve taken everything USBank built to create a seamless experience and ruined it all. No other app on my phone forgets my face but this one can never manage to remember biometrics so you have to log in manually every time. It’s a dumpster fire of a credit card app and everyone in charge of this change should be removed from their position.

The choice to remove the Harley-Davidson Visa from the main U.S. Bank app doesn’t make sense to me. Now, I have to log into multiple apps to manage my accounts with U.S. Bank. A bank that makes it harder for me will lose my business.

HarleyDavidson is basically a browser that takes you to a mobile site to log in, which means I can’t use Touch ID and I have to answer multiple security questions just to pay the bill.

Not sure if this was Harley’s decision or the bank’s but, in the future, I will be looking elsewhere for my banking and motorcycle needs.

This new app makes me want to cancel my card! No fingerprint recognition, constantly have to enter user id, doesn’t remember device and list goes on.. Why do I need to download the pdf statement, leave HarleyDavidson to view it, only to come back to the Harley app to be told my session has timed out and have to re-enter my credentials? So aggravating. It wasn’t like this on the previous app. HarleyDavidson needs some serious renovating.

This was a fantastic app, easy to use, and simple to make payments,see rewards, etc. now it’s just garbage. On the off chance you can get logged in, it’s miserable to find anything. But it’s rarely a problem since logging in is almost impossible. No Face ID, it won’t remember login name, and when you do type your password in it still isn’t going to log you in most of the time. Avoid this like the plague.

I just spent 6+ months working thru glitches with US Bank app and now H-D visa is on it’s own separate from US Bank. Now I’m experiencing problems with H-D visa. It’s not even a good app when it’s working. I would like IT people to test changes and updates before just “throwing it out there” for customers to “test” live with frustration. Too bad! Banks in general promote how great and convenient the mobile apps are spending lots of money on advertising and then have substandard products. Sad but true.

This new version of HarleyDavidson is terrible, they took away the face recognition and the ablility to remember you user ID on this version. Which means you now have to fully enter all your info every time you want to log in. Which makes it much more difficult to QUICKLY check your balance or other information if you are away from home or can’t remember your passwords off the top of your head. The other/ older version of HarleyDavidson was much better, this version is complete rubbish.

If there were minus ratings available, I’d use them!!
What a mess Harley-Davidson made of this credit card account app. Who in the world is managing their website/app development?
My husband and I have had their credit card
since the 80’s, when you could only use them in dealerships. Now, we’ve spent so much time with cardmember services & technical support trying to redeem rewards and manage our account that we’re on the verge of throwing this card away!!! And still we can’t access our account or rewards when we want to purchase even more merchandise and parts. 😖🤯
Come on Harley...get your stuff together so your customers can benefit what they’ve provided to you...sales!

By separating H-D Visa from our US Bank accounts you’ve literally added more work and made it harder to be a USB customer. Horrible idea. Terrible user experience.

The description touts this as “new and improved.” How? Doesn’t remembered our passwords. No FaceId. You added a second app (that was much worse) and more clutter for users. I fully appreciate the need for “branding” here but HarleyDavidson is a mess. I’m not going to use two separate apps to manage accounts at one institution; I fully expect to be cancelling this account in the next couple months - and I’ve been a customer for more than 10 years!

I don’t know what happened to HarleyDavidson but,it’s not good. I used to be able to log into my account and pay my bill and do everything else it was designed to do. For the past couple months something has changed. It’s really glitchy is what I’ll call it. After I get done with whatever I logged on to do or whatever HarleyDavidson decides to let me do and log off the screen goes white and I have to power my phone off for a couple minutes. When I power my phone back on sometimes HarleyDavidson will load when I try to open it and sometimes it won’t??? What happened?????

I truly cant explain how horrible HarleyDavidson this, its gltiches so much, and is so useless, i paid off my card just so i wouldnt use it anymore. When I open HarleyDavidson I always get a white screen and I have to exit out of HarleyDavidson and open it at least three times to finally get through when you get through it never sees your user name even if you press to save your username,HarleyDavidson is basically like a web version of the website, it’s really weird. Another really big downside is when you make a payment, it takes almost a week to go through.

Very difficult to open app or to even access your account log-in by website. Some times it only takes 10 attempts, other times it takes days. Twice I’ve been penalized with a late payment because I couldn’t log-in or open HarleyDavidson on time. Mind you, both incidents I kept trying to make a payment a week before my due date. Good luck reaching anyone by phone... UPDATE: for 3 weeks now I’m trying to pay my bill by ap or online. “Servers are down” is the message I receive. Now a few of my bills have been declined because even they can’t run the card.

HarleyDavidson worked momentarily but for the past week it say to check network connection and try again. No other app on my phone has the issues this one has. It’s unfortunate that HarleyDavidson is associated with a new credit card that I cannot use due to this malfunctioning app. I can’t even get a statement so I can pay my account off and discard HarleyDavidson and credit card. Sad that Harley-Davidson is associated with this major malfunction.
Of course the last update to HarleyDavidson has made it even worse. No Face ID, no real serviceability, have to go to through multiple screens just find out what’s on your statement. Too bad HarleyDavidson isn’t part of the 21st century.

With the new version it can’t remember my device and I have to manually log in all the time and I can’t even select remember my device that option is grayed out. When will the next updated version be available for this current version?

New app is easy to use. I like that I can see what is pending, I couldn’t before. However the points redemption needs work. It was so easy before to see how many points/ how much money I had. And redeem them. Now I can see how many points but not the dollar value. Please change that part back to how you had it before.

Took away Face ID, and makes me log in every time.
Also removed the rewards, so I have no idea what is going on with those.
Please add those features back.

Overall, the new version looks pretty straightforward, but an upgrade should not take away basic and useful functions.

I’m like this card, especially when using it at Harley dealers for the additional discount, but seems like many times it’s not operational on HarleyDavidson ; I go to use it and there’s just a blank white page, or I get the never ending swirling circle telling me it’s loading but never does.
I can go back hours later or next day and it probably will work, but not always.

The renovated version is working satisfactory now and has fingerprint sign in capability. It had been a real pain while they were in the process of switching to this new app to the point of a customer revolt over poor performance and usability. Glad to have waited the renewal process out and can enjoy using it almost like it used to be.

The latest update added face ID support which makes the experience much more seamless and smooth.

HarleyDavidson design still looks kind of awful, like a bland mobile webpage, but the Face ID support is a big step in the right direction.

I figured I would update after reading so many bad reviews. I’m a couple of months in and it’s working fine. I can login with facial recognition and my account information is stored, as well as my bank details to pay the card off. Just like any other card. I’m not having any problems at all and while it’s not my primary card, it’s a good one to hand my daughter for small items to keep it going and so she’ll have some kind of backup…with a cool logo 😎

I tapped on request credit increase and got a message that I will be receiving paperwork mail on how to request my limit increase. So.. couldn’t just load a form or a phone number that says call us?

This seems like a halfway completed app - please issue a new version with touch/Face ID and notifications - this doesn’t even show up in my iPhone’s app list... every other credit card and banking app does and has these features - the US Bank app was great - this one needs work...

All was fine until forced to use this mostly complete app. Can’t log into the original US Bank site or app to access usable features. Annoying and soon to be cancelled. I have no patience for poorly managed credit cards. Who cares if it “looks” nice.

Why did HD switch from a perfectly working generic US Bank app to something this archaic? No FaceID or passcode support, only userID and password. Very cumbersome to move around in. Looks like HarleyDavidson was created on standards from 5 years ago. Very disappointed in Harley for letting HarleyDavidson be released.

This new app is terrible. No Face ID. No rewards info. I have to enter all of my info EVERY TIME I log in. This obviously was launched way to soon. The new rewards option sounds great if it worked. I want my features back! What’s wrong with you people?

Updated look is fine. Rewards features don’t work. The thumb print log in option is gone. Now I have to enter my id and password every time. Very irritating. Bring back the old app.

I downloaded HarleyDavidson twice and I still can’t log in at all. I thought it really was a new updated mobile phone. Fail and Disappointed!

You removed Face ID and the whole app looks and deals cheaper and less refined it says I wouldn’t loose any functionality but Face ID and rewards are gone

No Face ID option
No points balance/redemption available
Forgets login information sporadically
Definitely feel like it was not tested thoroughly before release.

Have to sign every time. Broke the US bank login so can’t even use that anymore. Why no rewards section on HarleyDavidson . HarleyDavidson is half baked.

I would just like to know where the fingerprint login went? Doesn’t remember my login name either! The US Bank app was much better! Come on techies fix this mess!

No Face ID
Don’t like how you have to sign in every time.
Also can’t find my rewards.
I know I had some to cash in and I also had many points. Can’t find info anywhere.
Please look into fixing these problems.
The rest seems good.
Thank you

Better then last version but still needs some work. Please allow for quicker log in with phone security features. Also it would be nice if charges and payments/refunds were listed as different colors so the were easier to identify in the list.

What’s the point of creating an app that doesn’t use it.
Not everyone has a brand new phone to use facial recognition.

So far so good. My only comment is why do you not offer fingerprint id login? Virtually everyone is using that technology now.