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If there were minus ratings available, I’d use them!! What a mess Harley-Davidson made of this credit card account app. Who in the world is managing their website/app development? My husband and I have had their credit card since the 80’s, when you could only use them in dealerships. Now, we’ve spent so much time with cardmember services & technical support trying to redeem rewards and manage our account that we’re on the verge of throwing this card away!!! And still we can’t access our account or rewards when we want to purchase even more merchandise and parts. 😖🤯 Come on Harley...get your stuff together so your customers can benefit what they’ve provided to you...sales!

This app worked momentarily but for the past week it say to check network connection and try again. No other app on my phone has the issues this one has. It’s unfortunate that this app is associated with a new credit card that I cannot use due to this malfunctioning app. I can’t even get a statement so I can pay my account off and discard this app and credit card. Sad that Harley-Davidson is associated with this major malfunction. Of course the last update to this app has made it even worse. No Face ID, no real serviceability, have to go to through multiple screens just find out what’s on your statement. Too bad this app isn’t part of the 21st century.

Very difficult to open app or to even access your account log-in by website. Some times it only takes 10 attempts, other times it takes days. Twice I’ve been penalized with a late payment because I couldn’t log-in or open the app on time. Mind you, both incidents I kept trying to make a payment a week before my due date. Good luck reaching anyone by phone... UPDATE: for 3 weeks now I’m trying to pay my bill by ap or online. “Servers are down” is the message I receive. Now a few of my bills have been declined because even they can’t run the card.