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I had a driver that didn’t know where he was going and made many wrong turns. How this is possible is beyond imagination since the app has navigation. At one point he started hitting himself and crying. This scared me so much I was afraid for my life! DiDi customer service only said that I didn’t need to worry I would get to my destination in time. A 30 minute trip took 1.5 hours and they didn’t care at all. The next trip in the same city the driver took me out of my way and added fees for tolls that were higher than the actual fees. About half my trips with DiDi involved some problems with the driver cheating me in some way. More than a year later and I have never used their service and have not had any issues with any other substitutes! If you reach out and contact them about a problem they say they will respond, that response is simply a phone call to ask if you filed a complaint and another promise to contact you. It ends up wasting your time and creating a bad image for the company. Be nice to yourself and others, don’t use DiDi

I got off the Didi & forgot to take my phone. Just 3 minutes later, I realized that phone was in car. Since my phone was out of battery, I was not able to call back to reach the driver. Then I used my wife’s phone to call Didi’s customer service hotline, they asked me about the details but they claimed that driver is on another trip already, they can only contact driver after such trip is over due to safety consideration. Also, they refused to tell me either driver’s number or passenger’s number, even no information on when such trip can be finished......whatever they said is ask me to wait for their investigation. Obviously they have no news for me and I won’t have chance to get both my phone and the years data back !!! Their service team asked me to call police, I really want to get my data back because it’s more important than the phone itself. I went to police station, a police officer shouted at me because they think it’s the matter of Didi, they kicked the ball to the other side but I lost my phone & data!!! Few days later, I received phishing messages on my new phone to ask me to login on fake iCloud websites, because they want to unlock the phone.......they tried many times even called me, the phishing message & call are paid service on internet! Didi, you should do something to make improvements by taking REAL action instead of saying so! Goodbye to Didi!

Traveling in Shanghai and don't speak any Mandarin. Needed a way to get around so tried DiDi. Used it 10 times. First major issue is the English interface for entering starting location and destination is maddeningly bad. Locations super easily found in Google maps don't seem to exist. After 10 mins of trial and error I can usually find a location nearby, but often not the actual location. The credit card payment only accepts Visa, but doesn't tell you that (or at least that was the issue for me). After 10-15 minutes of frustratingly trying to set locations, the pick up and drop off worked great and payment seemed to work fine. One tricky part is the driver might text you in the app and it was in chinese. There are some default replies that you can give, but was never really sure if we understoood each other. Seems like lots of easy fixes, but foreigners are clearly not their target market.