Prime Status

Last Updated on 2026-01-29 by Unbound Medicine, Inc.

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Most reported problems

Not working

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Common Prime Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Prime network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Prime App
1. On android, goto Settings » Prime » click [Force Stop]

Clear Prime App Cache and Data:
1. On android, goto Settings » Apps » Prime » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Prime.

On android, goto Settings » Apps or Manage Apps tab.
Click Prime » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Prime » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Prime

E-Mail: [email protected]

Website: 🌍 Visit Prime Website

Privacy Policy: https://www.unboundmedicine.com/privacy

Developer: Unbound Medicine, Inc

Jan 11, 2026, 09:57 PM
a Windows user from Quito, Ecuador reported problems with Prime : Not working
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