Welcome to Tinder — you can be here for a good time, and a long time, too. With 30 billion matches to date, Tinder® is the top free dating app, making it the place to meet new people. Whether you’re looking for love, need a date today, or just want t...
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
I know I’m stupid for doing it but if you ever spend money with this company expect it to go in the trash they wipe your account or glitch it away you pick the phrase they don’t respond to any customer service I had an issue more than six months ago that I have sent follow-up messages twice just to have proof of how ridiculously bad the service is and Apple denies all accountability no matter what happens even if they have already helped you with the same thing before And regardless of accountability I never really care about the few dollars I spent on it it’s more just frustrating to pay for something and it flat out not work I thought that’s why I had a receipt...... Anyways after you tell Apple four times in a row what I feel is common sense clear enough as clear was all I had tried to make the statements they will ignore that you’re not asking for a refund and they will just tell you you can’t have a refund well listen again maybe someone will I didn’t want refunds I just wanted apple to tell me how to make tender respond since they wouldn’t help me and kept telling me oh no you need to wait even longer I have been waiting for over half a year! That’s ridiculous! Apple knows it too that’s what I get though for not shopping face-to-face where people actually are concerned about getting slapped silly and for the record I tried to be extremely polite and understanding that’s just what this new world is now
Extremely Poor Customer Service
I joined tinder and a week later I decided to pay to use the gold features. A few days later, my app got deleted and I was unable to sign on and use the features that I paid for. I wrote to customer service and they responded and asked me to send a screenshot of the error message. I sent it to them and I never heard back. I wrote them eight times after that. I have not received one response. I tried calling the number that they leave for customer service and I get a beeping sound as if it were a fax number. I wrote to them again. No response. They are receiving my emails, because I every time I write, I get an automated email stating that they have received my message and will get back to me as soon as possible. I finally rejoined and about a week later, I was booted again. I wrote them again stating that they’ve never responded to me, nor have I received the service that I paid for, and that I’ve written to them about eight times. I still have not received a response. Normally I would have just moved on and chalked it up to a very poor app and an extremely poor customer service, but I made connections and I wanted to speak to the people I was speaking with. I’m extremely upset and disappointed, not to mention out the Gold fee. I suggest you do not get on this site and make connections, only to have your account suddenly disappear and never get assistance nor a response from customer service.
By Ad enjoy
would give ZERO stars if I could
I usually NEVER leave reviews but today I will. I used to love this app. I used it all of the time. I’ve used it for years now. I went to log into my account today to be told that my account was banned for good for violating terms of service. I even went back and read their terms of service and I can say with 100% certainty that I have not violated any of them EVER in my time of using their app. When emailing Tinder about it, they refused to look into it or even tell me why I was banned. They simply told me I can never make another Tinder account and they will not appeal it. But they will not even give me an explanation as to WHY the banned me in the first place. I have never posted anything nude or cussed at or harassed people. The tinder “help email” just keeps repeating in different ways that I am banned. This is absolutely ridiculous. After doing some research online it’s not just me. There are several other people who have been banned for no reason, and refused an explanation. Tinder does not at all care about their customers or resolving issues with their app. I can only assume I’ve been banned because maybe somebody reported me, but there would have been no actual reason that they should have, such as harassment or nudity or vulgarity. If that is the case, it is ridiculous Tinder would ban an account over a report, and not check into it themselves, because I have done absolutely nothing wrong.
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