Contact Bank of Guam Support
Company Name: Bank of Guam
About: HAFA ADAI and welcome to Bank of Guam Mobile Banking.
You can conveniently and
securely:
- Check your account balances
- Transfer money between accounts
-
Make deposits
- Send money to family and friends
- Pay bills with Online Bill
Pay
- Pay bills using credit or debit cards with Biller Direct
- View recent
transactions
- Access branch and ATM locations
Standard fees and charges
associated with your account(s) may apply.
Bank of Guam Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Bank of Guam Website
Privacy Policy: https://www.bankofguam.com/privacy-security.html
Developer: Bank of Guam
3 Most reported problems 😔💔
Literally the WORST
by Enoch. The Satisfied Customer
Honestly, just get rid of the app itself. Literal garbage, it’s like these “issues” we all face arent being resolved and I think their could honestly care less. We do nothing, but fill their pockets. I’ve had the app for awhile now and on so many occasions I’ve tried to check my transactions and they’re always “pending” even when the transactions are from a day or two ago, and don’t get me started with the Mobile Check Deposit feature. When I deposit a check in, only half of it goes through, then I have to wait 2-3 days and the other half will go through. It infuriates me so much because then, I’ll always be short and the available balance will never be for sure because some transactions won’t go through until days later. All in all, worst banking app. Pretty sure that the chances of me getting hacked are a million in a million…
Issues
by Beeznutz670
The $3.00 monthly deduction doesn't make sense. Doesn't matter if there's $2.00 in the account, the bank would still take and make the account go negative. Ridiculous.
Countless times I've updated my number and email, but when i log in, it always shows my old number from 5 years ago, which I no longer use but the app never updated my new number and email. Especially for the secure log in options, you give me options to send the secure access codes to my old number. Which doesn't make sense because I updated it as soon as my number changed. Worst online banking experience.
Not satisified
by KomaiB
I do not like the fact that we can swipe our card and few days later the transaction records kicks in. Sometimes, result overdraft or charge our accounts. I have issues withe my card. I have money in it. I would go to payless or Ross to buy. after swipping my card, it will ask if Us Debit or US visa. I pick either one, it will pop up again and give me the opposite option. then i have no choice but click on US or Debit. If debit, it will tell me to input pin. If US Credit, both will show "transaction not approve". I reported to the bank but they would tell me no issues showing on their end.
Have a Problem with Bank of Guam® Mobile Banking? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of Bank of Guam® Mobile Banking to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- If you are a Bank of Guam® Mobile Banking customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Bank of Guam® Mobile Banking.
