Contact Independent Financial Support

by Hojhutreedghiobgggcf

It seems as though every week I open the app to see the dreadful message, “System maintenance until *said date*, we’re sorry for the inconvenience.” Yes, yes it is a major inconvenience, because I have a very tight budget and need to manage my account to the dollar in order to continue with every day life. I have many bills that come out monthly and being a college student, it’s difficult to manage with only working part time. If I can’t view what’s in my account, how am I going to know if I can afford to eat tonight? Yes, there is the option to call and check your balance, but the convenience of even having an app is SUPPOSE TO BE way better than spending 5 minutes typing in all my information to the automated system. I opened with Independent Bank when I was living in Van Alstyne at the age of 15. When I moved out on my own, I had to take on major responsibilities, the customer service at the Van Alstyne location has proved to be just as horrible as the town itself. Living in Dallas and dealing with the judgmental women at the VA location has been the worst. Every time I try going to a different location they always have to speak with the Van Alstyne location. I am now switching to Chase bank in hopes that I will have access to my account at all times and won’t be treated the way I have been all these years.

by Lcreecher

it’s very frustrating how often the company updates the app with “minor” issues. The app does not allow users to access their accounts unless they perform the newest update. Since the switch to “independent financial” there have been several of these. My phone does not perform updates unless connected to wifi and there have been multiple instances where i needed immediate access to the app and my accounts but was unable to because the app needed yet another update but i was not close to wifi...very frustrating. you should still have access to accounts without the wifi, it’s my money i should be able to see it.

by Frogitta

I don’t think the problem is just the app. Independent Bank’s whole online systems is a complete joke. You never know exactly what your Balance is at any given time. Transactions are pending then just disappear only to come back a couple days later. Was definitely a giant step down when community bank/northstar bank changed over. The ONLY reason I am still with the bank at all is the people at my local branch. Been banking with them for 25 years, still most likely going to change banks because there are so many BETTER options out there.