MyPaymentsPlus Reviews

by Anon-parent

This new app does not work!!!! Wake up and revert back to the working version! It doesn’t show any funds and can’t process any deposits from MyPaymentsPlus. Good thing the web version still shows correct info and can deposit and pay fees there. I had to uninstall this iOS app because it hasn’t worked since the update and I’ve reported several times already. Also, it looks insecure, so I hesitated doing any transactions from MyPaymentsPlus. Will use the working web version until issues are fixed.

I can’t rate an app that doesn’t work, but being forced to rate it 1 star..... :(

by Panda Is Bad

MyPaymentsPlus is useless. Can’t delete an old school district from 9 years ago. Can’t pull up the new one. Seemed like it worked ok before the last update. Website is useless except in classic mode. I hope every school district who uses this program drops it!

by Hugh-GA

…and you’d think MyPaymentsPlus would make things easier.

by Joseph Po0905

Wow, this update is horrendous. Who okayed this, looks terrible, is not an app friendly layout. Change it back, immediately. Unusable right now.

by AngInAfrica

Deserves zero stars. Very pretty but does not work. I can log in and see my three kids, but can’t view balances because MyPaymentsPlus doesn’t think they have active accounts.

The website is just as bad; slow and either loads a blank page or hangs. The only way to get any functionality is to use the computer and choose to go back to the “classic” site (not an option on MyPaymentsPlus or phone’s browser). Just awful.

The school now warns parents that payments submitted through this company can take a week or more to be credited to the student’s lunch account. I guess in the meantime your kid can just go hungry.

by Tatermae86

Keeps telling my I don’t have an account. Won’t even let me sign in. I should of just read the other reviews before trying.

by Crankyangel

I used MyPaymentsPlus for several years. Now with the update I can no longer add funds or see account balances. Go back to the previous version.

by Tycea

This “new look” has made MyPaymentsPlus extremely slow and I cannot for the life of me figure out how to add funds to my kids’ accounts. I am able to only see what their balance is—but can’t add to it. Fix it please!! And I will change my rating.

by Lmsmonroe

The new app is very disjointed. It doesn’t flow well and was not a positive upgrade! The old look was much easier to navigate, much more intuitive. We simply needed a few modifications to the old app to make it slightly more functional, not a full revamp. This new app is trash.

by Tonkadel

Can not register for any activities like sports because that tab is missing on MyPaymentsPlus . Must go to the desktop

by Carolyncht

The new app is difficult to process and it has NO information. I looked at my students purchases and it had no data. MyPaymentsPlus is terrible. Last years was much better. App is worthless and when you send in comments , no one responds. 👎

by Fredonia93

While MyPaymentsPlus claims you can manage your children’s lunch accounts through MyPaymentsPlus, you can’t. Autopay errors out every time. Then when you try to add manually, when you go to pay the shopping cart is “empty.”

Completely worthless app that does not function.

by Kdhyedho

You have taken an app that worked just fine and completely destroyed it. I have 2 students at 2 schools and MyPaymentsPlus does a horrible job of switching between the accounts. It randomly shuts down, won’t process payments and just doesn’t work anymore. I was a happy user and supporter for over 5 years.

by Mommymandy2

I have NEVER been able to log in with MyPaymentsPlus , I keep getting and error.
I just successfully logged in with my computer, added my three kids but wasn’t able to just add funds, was only offered auto pay which I don’t want.
My kids pack, this is for extra stuff and the stupid school won’t let them bring cash.
I timed out and it won’t let me back in! Ugh this thing is stupid!

by Background Artist

I have used MyPaymentsPlus for several years to keep up with our child's lunch account. Now I can not see what purchases have been made, the low balance alerts do not work and it is STILL showing the amount I deposited last week I. Addition to the amount that I just deposited today. PLEASE go back to the way you had it or make improvements. This just is not user friendly.

by ZZpinkDog55&

I’m on the phone with “support “ again. I was hoping this school year would be better, I spent last year putting money in my son’s account manually because autopay NEVER worked as it should. Now this year I’ve had to set it up 3 or 4 times from the beginning (registering). So it’s worse if that was possible. I didn’t think it was possible but apparently they found a way.

by Ti Ti-KCSTP

I’ve used MyPaymentsPlus multiple times over the course of 4 years and I can never get the payment to process. Was able to get one payment to go through today but when I attempted the 2nd, I had to log in via chrome.

by Ronny 013

MyPaymentsPlus works but the fees are 33% and not mentioned anywhere.

by IHeartPodio

I actually preferred the old look of MyPaymentsPlus . It was easier to navigate and looked just fine the way it was. But I’m sure I’ll get used to the new look soon enough. Overall, I really like this option to add funds to my students lunch accounts.

by E.e. Sauls

Modern and functional. Great improvement over the old version. Everything is clean and easy to use. Looking forward to seeing more features soon.

by BTrucci

The same as many others have said, I am unable to log in on MyPaymentsPlus . I use the exact same login info as I do on the website and am told I have an invalid username/password, yet have zero issues on the website.

I have consulted their “customer service chat” several times, and they have told me to reset my password, that MyPaymentsPlus may be having a glitch, or that I need to create a new acct. I created a new account with my husbands information and am still unable to log in.

If I could actually use it, maybe I could issue a proper rating on the functionality of the actual app.

by Kris3605

MyPaymentsPlus is very frustrating. It allows you to put your bank in there as well as debit, but you can’t set up automatic payment to your meal accounts when the balances are low. Reloading from the back almost never works and MyPaymentsPlus frequently crashes when trying to load any account. It often takes between three and five attempts to get a payment to go through. It’s one of the most frustrating apps I’ve ever had to use and it feels like it’s just typical of most of the terrible computer software available for the public school system.

by Shk_ibr

My problem has persisted through a new phone, all updates, multiple years. The same login that I use to sign in on the website using Safari won’t work on MyPaymentsPlus . I contacted tech support which was useless, they told me to signup. I have signed up, it won’t let me signup again (I tried). Tried again today. App said password or login was wrong, used same login/password combo in Safari on both my Mac and the same phone and logged in just fine. I’ve tried uninstalling and reinstalling MyPaymentsPlus . Phone’s been restarted many times. Still MyPaymentsPlus is useless.

by EdmOKC4

Would be fabulous if we all could rate in the negatives...I have tried and tried to add a payment method!!! Says it’s saved and then the information is gone like I never added one... same trash app from last school year and the year before. Who developed this trash app? 1.7stars is embarrassing for any company. This has persisted for 2+years without a care from the company. Deleting this trash and writing a good ole fashion check. I’m concerned where my payment information has gone... into the great abyss of a company that can’t fix an app on over 2yrs that I know of... is my information even secure!

by Gbseasia

I haven't used my account for a year and I now come back this morning to pay but I forgot my password. I couldn't see the way to reset my password. I started to chat with a woman there. It let me know that there were two people ahead of me and waiting time was 3 minutes. Ok, no problem at all.
But guess what? I don't know what was that woman doing besides her work, but it took her twenty minutes between to answer my simple question: "how do I reset my password". It was more interesting that she eventually made an excuse that she had to deal with 10 people What an excellent LIAR, employee of Meal Pay Plus! I'm worried for my automatic online payment security!! Seriously!
If it is true that she has to deal with 10 customers at the same time, so stick with one and get it done first then come to the next one moron!

by Matt_reviews

MyPaymentsPlus doesn’t seem to always show the correct balance. I added funds because it said it was negative $1.30 on the general account for a water cup that was supposed to be free but they charged my kid for a water bottle and then it show plus $1.30 when it should have been updated to show $0 on general. The meal account had plenty of funds and I noticed an incorrect charge for an adult meal before so I called about that to and the lady had an attitude problem. I’ve also noticed incorrect charges for things my child didn’t purchase so I called and it was removed only for more incorrect charges to show up later. I never had this problem on the old app. Next year I’ll just send cash if this keeps up because who wants to be ripped off. I entered my card info on the old site and it had an option to store card and I chose not to only to find out they stored it anyways which is a big problem if their system is compromised. I tried to remove my card info and it wouldn’t delete it. Ridiculous!

by Yert1369

MyPaymentsPlus is garbage. If I could give it zero stars I would. I can't see my kid through MyPaymentsPlus , only the balance and the ability to add more money (with a "program fee" I might add) go figure. I can't even see her purchase history because of this. When the school let us know about it, we were supposed to be able to see menus, select foods our kids were allowed to have and ones they weren't, it's been 4 years and I've yet to even find that function online. Get your act together. I will be bringing it up once again to the PTO to get Valley foods out of our school and find an alternative, or make them hold Horizon accountable to making this garbage app work.

by I'm Believing Now

I'm not a fan of this service because of communication problems over the years but I'm stuck with it because my children's school district chose it as their online option.

MyPaymentsPlus and website isn't always synced with the school because I often see large differences between reported balances. Now I am getting push notifications that a balance is below $20, but MyPaymentsPlus shows the balance much higher than $20. Which one am I supposed to believe? Now I have to call the school again to confirm which balance is correct.

I also tried to contact the company and developer through both the website and MyPaymentsPlus , but I get redirected to a FAQ page with no real contact information.

So my next best option for trying to get this stuff fixed is to post a bad review in MyPaymentsPlus Store. My Payments Plus needs to fix their app, webpage, and customer service.

by FamilyToMars

I’ve emailed them multiple times over the last few months regarding my children’s accounts and have yet to receive one response in return.

Website is glitchy. If you click on the hyperlink for customer service to email you, the entire webpage disappears. It’s a good thing I can do research and find contact info, although they keep it pretty well hidden. Still, no response.

I would advise not putting a large sum of money on your kids’ accounts because if there’s a problem, you can’t reach anyone to fix it.

by Redknight933

MyPaymentsPlus hasn’t been updated for some time and it shows. When I attempt to check out with additional funds in my child’s account MyPaymentsPlus crashes without completing the transaction. All convenience lost.

I would recommend a refresh to bring it up to date and better error checking for situations when it can’t complete a transaction instead of crashing. It turns out the website is more forthcoming with error messages.

by LovesWords70

I am not new to computers or my iPad and I have a lot of difficulty trying to switch back-and-forth between my kids in MyPaymentsPlus. The little arrow that allows you to switch back-and-forth tends to go back to the menu on the side instead of going to your list the kids. Very frustrating & irritating, and it does not notify about the balance levels in a timely manner - at all ever no matter what version you're using. I put my notification level at $15, and I still don't get it until it's down to $5.

by Asia42809

I originally downloaded MyPaymentsPlus a few years ago. It worked well. Recently my card information was stolen so I was issued a new card from the bank. When I went to add the new card info it kept acting as if it was adding but wouldn't actually add, therefore forcing me to use the site. I would like to say that the issue has finally been fixed after alerting support about the issue. It's a convenient app that allows me to monitor my child's account. Give it a shot!

by Falcon_024

If I could give this a rating of 10 stars I would. After reading the comments I think that people are rating this low because they don't like having to use the service to pay for their kids lunch. That is a separate issue. I've has issues with the online version as well. That being said, MyPaymentsPlus makes the process sooo much easier. The process using MyPaymentsPlus is flawless!!! GREAT APP🤗🤗

by I'm Still Puzzled

Really have had success with MyPaymentsPlus as far as being able to load money and keep track of my kids accounts, however my last just graduated from H.S., there is a low balance in her account but to get to FAQ’s, support,etc. there is nothing but a blank page, so not sure how to get my balance paid back to me or donate for the remaining balance! Please update MyPaymentsPlus!

by Cbloveday

MyPaymentsPlus is VERY outdated but it works just fine as the title says. I do wish they would update it so that it would use features of the newer phones such as Face ID and the Fingerprint to login for better security. I would also love to see a nicer interface on MyPaymentsPlus because it’s obvious it hasn’t been updated in many years. As far as doing what it is supposed to do though. You it lets me add money to my kids’ lunch accounts, add more payment types, see what my kids are spending their money on at the school cafeteria. I’ve been using MyPaymentsPlus for a few years now without issue. I find it very convenient to be able to check and add funds to my children’s lunch accounts from anywhere.