Contact BrainHQ Support

by Brooklyn99Boy

If you have version 6 of brain HQ I do not recommend upgrading to version 7. I was a paid subscriber and unfortunately I upgraded my version of the Brain HQ app via the app store for their so called bug fixes. I am now with version 7, unable to downgrade, and unable to access the original better versions of Audiory Ace, Card Shark and other games. It’s been now over a month I’ve submitted multiple tickets to the team and never have been given a response as to how to fix this. I’ve also noticed that when you go to select a game the developers now added a completely useless / unproductive 2 to 3 second animation. I’ve also noticed that after you complete a level the developers added a significantly longer animation that shows your result. This all causes more time on the app with less levels being played. I’ve also noticed that when setting a weekly goal the new maximum is 3 times lower than then previous. So I am assuming the developers don’t want you to have high goals. The developers have also gotten rid of the Brain HQ widget that helps to track your progress. This app is now becoming annoying frustrating and unproductive and defeating its own purpose. Version 6 of Brain HQ was a good app with no bugs. Now version 7 is behaving like a -1 star app. Since these issues haven't gotten resolved I’ve received a refund for the rest of my subscription but would rather just have version 6 back.

by HonestGirl10

I came across this app after reading a news article that said it’s one of the few brain apps that research has shown to be effective for its intended purpose. Different games within the app are fun to play and after limited use I believe they do improve my mental skills. In that regard I’d rate the app five stars. However, I rate it one star due to the frustrations involved with navigating through the different training sessions and getting the app to work like it should. One shouldn’t need to call an app’s tech support to get the audio to work on an iPad. Also very irritating is the subscription box that often continuously pops up and won’t go away when I try to launch a new game. Seems like the developers of this app got the hard part right by developing games that are entertaining and effective, but failed on the easy part of developing a user interface that facilitates easy navigation through the app. At times I wonder if this was done intentionally by thinking users might pay for the subscription in hopes that the user interface problems will go away under the paid subscription mode. Unfortunately I like the app enough that I’ll likely test this theory.

by Petro 23856

I’ve been participating in the games in this app for about a month. I find the games and the training quite useful and helpful. I also like the statistics that it provides based on my progress.

But the app, though good in its ability to render games accurately, has little bugs all over the place that make it feel like it’s a half done product. Four instance, today is marked off as completed, and when I swiped backwards to see how I did last week, it changed the date to January 2012. That is obviously not last week.

That is just one of many little things that make the app annoying. I will continue playing the games because I can put these little annoyances aside, however for a company to have an app that basic functionality does not work properly is ridiculous. If it can’t do it correctly, simply remove that feature from the app. Make it so that to see your progress you have to go to the website. I would much preferThe app to do what it does well and leave everything else off rather than having an app that does somethings really well and others ridiculously poorly.