Norwegian Travel Assistant Reviews

by Njdinerboy

...except they charge for everything and they actually WEIGH your carry on when you check in. (You can’t check in using app if you’re carry-on only) It has to be 10kg and under. I was 2kg over. Instead of emptying out shoes, liquids and a hairdryer from my bag I paid the HUNDRED dollars to check my carry on. It’s 45 if you order a checked bag in advance. Wow Norwegian way to not pass up a revenue opportunity.

by Phaedrus Poe

I downloaded NorwegianTravelAssistant in order to track the status of a recent trip to Europe. Almost none of the features in NorwegianTravelAssistant work. You can’t book a seat (which I already booked, but the status says I haven’t), you can’t change your meal, you can’t book your luggage, and you can’t even contact customer service for help.

I have booked three different flights on three separate budget carriers for this trip and the other two have none of these problems. I am already checked in to the other two legs with zero issues. Due to where I live there aren’t many carriers operating out of the nearest airport, but navigating through Norwegian’s app has rendered driving an extra two hours more convenient by comparison.

by IHATENORWEGIAN

Flew with them from Houston, lost both of my bags. One arrived week after, and it was broken, the other one arrived 2 months after, and it was also broken. After fighting with the company, and complaining, they refunded me with only 50€ for both broken bags. Also, I sent recipients for the stuff purchased while missing bag, and they did not refunded me at all. This company is a joke, not professional, and fraud!!!!
And not to forget to mention, they did not accept my cash payment at the airport for 2 bags, I could only pay with a card. This information was not written anywhere, and put me in unpleasant situation.
Will never travel with them again!! If I can I would rate this site negative!!!!!

Very angry customer

by Bigrkd

Flew between Los Angeles and two European destinations on Norwegian’s 787 Dreamliner. Everything including the comfort, friendliness of staff, and tastiness of food was spot on. The one star review however is for NorwegianTravelAssistant . I am a big fan of adding my boarding pass to my Apple Wallet so it’s easier to get through airport, as well as having a record of all my flights. NorwegianTravelAssistant doesn’t allow you to check in so you must visit a kiosk or desk in the terminal which often require long lines. It then has a button to add your boarding pass to your phone after you have checked in at the airport. When clicking it however, it would repeatedly tell me to check in at the airport first, even though I had already done that.

by Hgt355

So far Norwegian has made me purchase 2 flights because they closed the flight 2 hours before take off, they have dropped my bag off a plane cracking it in half as well loosing a Louis Vuitton shoe in the process. I wouldn’t fly with them after that until a friend just booked my flight with them recently and they just changed my ticket to standby when I purchased a confirmed seat. Oh and there was a cockroach at the ticket desk in Miami and the manager was a bad as he could be throughout the situation.

Norwegian will make you feel like a prisoner in transport or a cow being taken to the slaughter house. They will have no respect for you, your stuff, your safety or your time. They are cheap, but not worth it.

by Pdubs01

Tried to book a flight to Europe with a combination of cash and remaining points. After confirming everything it didn't give me a flight, no reservation, didn't charge me either, but it took all my cashpoints. Had to wait a day to get my cash points back after spending an hour in hold they simply said I had to wait for the rewards department to open back up. After which I did receive my points back but the flight went is considerably and I wasted a few hours of my day.

by Evelyne & Nolane

It would very nice to be able to see past booking even if it already happened. That would be handy when the airline cancels your ticket, ask you to do a refund claim then disappear and the flight information no longer appear in NorwegianTravelAssistant . I received an email saying that I will get my refund, it’s been over 2 month now and still nothing. Obviously this airline did not go out of business since I’m receiving email to book my vacation. App is useless, airline with horrible customer service and basically just gives lies to customer to keep them quiet. I prefer dealing with layover with other airline co., than dealing with no stop flight who provides horrible business.

by Steveshooman

NorwegianTravelAssistant wouldn’t let us add our boarding passes to the Apple Wallet, saying that you need to be checked in to do so, both ways. This was after we’d checked in. It had information updates after we received them by text message and had no new information on delayed flight times when the original delays had been extended. I don’t see the purpose of NorwegianTravelAssistant if you can receive texts with the same information. It was an easy way to access our confirmation numbers, but we never needed them as we had our passports.

We had a pretty good experience with the actual airline—just not NorwegianTravelAssistant .

by Chihaidelray

Our last trip left from Miami to London Gatwick in June 11th operated by Spanish air lines. We were very disappointed that operated by another carrier instead of your own plane. Every thing looks very old there was no entertainment or TV.
We flew many time with Norwegian. In Oct we will fly back to London should we fly with Norwegian any more?

by Thatgrrl17

NorwegianTravelAssistant looks nice but doesn’t seem to work so well. It never showed me a prompt to choose a seat even though it was included in my fare, but once you have checked in you can’t change your seat. It also didn’t sync with their desktop website so I had to submit booking number and passport twice.

by Buzzard Wing

I like NorwegianTravelAssistant in general.
But, Yesterday I tried to book a flight and it always adds the meal at the seat reservation page. There is no way I could find to remove them. Chat operator never heard of it and apparently not inclined to foreword it along??
Now there is a field for known traveler number. Seems they now participate in TSA precheck? PVD has Global Entry now.

by Pølsemaker'n

I flew from LAX to Bergen, Norway, with a layover and plan change in Oslo. I checked my guitar (Epiphone Les Paul) in a hard case as I couldn’t bring it on the plane due to size. Got to carry it to to the gate at LAX, but had to leave it there. I then did not see it until Bergen, Norway. When I opened the case, the rhythm/treble switch had broken off. I ran around town the next day to find a replacement switch and finally found one for 250 NOKs and had a friend solder it on for free. I paid $93 at LAX to check my guitar as “special luggage” and I thought it would get special treatment. Other than that, the airline is reasonable and efficient and well worth considering.

by Misarje

Simple and easy online check in. We have always enjoyed flying with Norwegian!

by Preacher4Life

I’m new to Norwegian and it’s App. However I found it to be easy to manage which made my travel experience awesome!
Thank you!

by Qqwweerrtttyyuuiiooppaxvhfklnp

So far changed in process is easy and smooth by app

by Kohei N

Usually, I need to think about something to do it. But this website is really easy! Super!

by L. Bono

My friend and I were so impressed with our nonstop flight from Tampa to London. Could not have been more comfortable. First class is the way to go.

by Ann Ttavels

This is my first time flying Norwegian. NorwegianTravelAssistant and online checking were fast and easy to use. No complications and very clear graphics and instructions! Thank you

by Happy Voiager

The best airway for the reasonable price you pay.. device is good , pilots experienced with skills that shows in takeoff and smooth landing .
I suggest to give bonus to loyal customers.. like free meal, extra bag or free seat to choose. It will be highly appreciated with joy.

by Aliceinwonderlande

I was very hesitant to download NorwegianTravelAssistant due to negative reviews about not being able to check in through NorwegianTravelAssistant and inability to add boarding passes to Apple Wallet. However, I was pleasantly surprised to find that both of these features have been added to NorwegianTravelAssistant . It was very easy to check in via mobile and to retrieve mobile boarding passes for all in my party. NorwegianTravelAssistant is simple and easy to use. Thank you for addressing these concerns, Norwegian!

by Displeased Customer 215

Everything for my flight was frayed out in NorwegianTravelAssistant within 24 hours of the flight (including checkin which I have to do now at the gate.)

My mother flew with them tonight and said it was an absolute nightmare bc of their inability to check in using mobile.. improvements need to be made.

by Blue Man True

NorwegianTravelAssistant is OK, but does not seem to recognize or remember my data. I need to enter my data every time. Very time consuming and annoying. Other airline apps keep the data stored and make the process very simple.

by Mh Miami

Excellent flight, service and love the ease of NorwegianTravelAssistant for all our flights.