Contact Linksys Support

by Constantnormal

I recently (foolishly) opened the app – my network had a hiccup that spurred me to reboot everything, and after everything restarted and reconnected and was working fine, I wanted to see if there was a firmware update that hadn’t been installed (yes, I have the firmware auto update set), and was greeted by the app telling me that one of my Velop units could not connect to the others. All units appeared to be functioning ok, no red lights. So I followed the app’s instructions and power cycled the node it said could not connect to the others, it rebooted and displayed the same blue light that it had previously. I then used the app to reset the network, and when things returned, everything had a blue light, everything worked, but the app now flagged a different node as being “unable to connect”. I repeat, the network was functioning fine. I tried excoriating their tech support drones via the “send us a suggestion” link in the app, and received the final humiliation … the email was returned as the address it was set to did not exist.

Folks, the Linksys development person has apparently expired or has relocated to an unused missile silo until the pandemic is over. Velop users are on your own. I have deleted the Linksys app from my iPad to protect my Velop network from software assaults.

by Jack3469643

But it is missing alot of useful features. It tells you the speed of your internet going into the router but not the wifi speeds. If your (wifi) speeds are slow (which mine is consistently half the incoming internet at the primary node) it doesn’t give you any useful data to troubleshoot. Child node connection strength, speed of internet at each node, it doesn’t even let you designated devices to 2.4 waveband to declutter your 5ghz. Here are the three things you CAN do. 1) Check if your internet provider is giving you internet service after a very slow login process. 2) see that devices were at some point connected. Most of the devices will be off or ones you are using will not be on there… 3) restart your modem Thats it. You can tell that your internet problems are this device and there are no other actions to take

update: I had to drop the star further due to now linksy requires you to update your password to enter into the app. This means you are going to log off every device in your house and spend 3 hours logging each one back in with the new password … I hate I bought this system, I should have gone another cheaper option

by HeadBroski86

I will start off by saying that I own the WRT3200ACM. I bought this router close to two years ago and so far I don’t have many complaints about the router. I think it’s a great consumer router. My issue is the app and the interface that is used to manage the router. About 6-9 months ago I noticed the interface/app started combining devices to appear as one device within its GUI. For example I have a network security device and my child’s smart TV, but for some reason the router thinks they are the same device. When I click on the “device” in the GUI, the security device appears as the wired connection and the TV appears as the wireless connection. This makes it challenging to apply parental settings to the TV because it also applies them to the security device.

On top of that I have created scheduled under the parental controls, just to go back in there later to see my settings were reverted back.

On the surface the app seems great and would be extremely useful, but it seems buggy and unreliable.