Contact Shop and Ship Support

by مواطن ١٣

The delivery service through ShopAndShip is a joke. Unfortunately it is not a funny one not even by stretch. I’ve been chasing my delivery for the past five days my emails get answered with one response: case closed. The phone operators are really friendly but they do not provide any real service. they have my address wrong my phone number wrong and even my PO Box that they issued to me wrong.
The worst part is that when the shipment finally arrived the individual delivering it does not give you a receipt for the money you give them. How is that even possible in this day and age is beyond me, for a company that alleges it is working with international standards to collect money from people and not give them something in return in the form of the receipt is scandal. If you call them they will tell you will send you a receipt if you ask for one. question is why should I ask for one? Why wouldn’t you give everyone who pays you money a receipt on the spot, and not have them to go and ask for it or chase you for it. Is that even allowed by law?
The sad truth is that whoever runs this company or the ShopAndShip service in particular never actually has to deal with these things, so for them they probably think everything is OK, because they live in a bubble and their shipments get delivered to their offices. Perhaps they should try and order something and not have it done through their secretaries that they will realize what a mess this whole thing actually is.

by Silverseraph1976

If you are really an online shopper then trust me you will live nightmare with Aramex! You will be frustrated and disappointed and angry from what about your going to experience with them !! You will be sorry and regret the moment you shipped your items with them ! I am here writing to you my brief experience without getting into the details of what happened because it’s a long story and process I have taken just to get my packages but unfortunately without hope ! You will not just regret or frustrated! You will live horror once you shopped with more than thousand dollars and you get nothing but an emails that notifies you that your case been closed !! You can’t do anything no one will help you and you have to accept what they will tell you in the emails! You can’t even call them because they will keep transferring you from one to another until you just disconnected!! Imagine this situation and then you will realize what I mean exactly by letting you live in a nightmare !!

by Sgshamsi

If you want your items to get to you after the return policy of the item itself expires, then go for shop & ship. If you want to try even to contact their customer support, you gotta wait for them to “get in the mood” to reply to you. Working there must be great, they prioritize their employee’s mood over the customer’s satisfaction. And when they do reply they just tell you to provide more unnecessary information that is already there when signing up for their “service”. Most (and not all) of the delivery people exclude & ignore YOUR preferred time as a customer for delivery time and deliver when they see fits them, & if you try to explain or ask them to stick to the delivery time you chose they’d throw that “we’ll deliver it tomorrow sir”. I got to a point where i just keep asking them EVERY WEEK FOR A WHOLE MONTH to UPDATE my package’s status just to make sure its moving, HOW LAZY ARE THESE PEOPLE.