Contact CogniFit Support
Company Name: CogniFit
About: Cognifit is a healthcare company developing online cognitive assessments and brain training computer
programs.
Headquarters: New York, New York, United States.
CogniFit Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with CogniFit - Brain Training. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact CogniFit - Brain Training. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of CogniFit
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit CogniFit Website
Privacy Policy: https://www.cognifit.com/privacy-policy
Developer: CogniFit Inc
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Privacy & Terms:
https://www.cognifit.com/terms-and-conditions
Read 5 Customer Service Reviews 😭😔💔
Please fix your program. It won't take my credit card so that I can practice my skill. Looks like there are a lot of negative comments about your product. The two games that we played were really fun and helpful. Please fix your credit card module for us to access more functions of the software.
A young client (16yo female) of mine was schedule to take the Cognifit ADHD test at home. I won't go into boring details, but the app kept loading, and loading, and loading to the point that she called our Psychiatric practice for help. She ended up coming into the office (with Mom) to take the test on location. Same thing happened. She tried having it sent to her email, to Mom's email, to another email, etc. It kept loading, loading, loading. She waited and patiently worked on the test though the screen sporadically functioned. Total times she took the test was 6 over the course of 5 hours. My manager was notified and, upon investigation, he seemed to have found results on her. However, the test came out totally negative for ADHD and I am very surprised. I'm usually 90% accurate in my screening methods that reveal positive ADHD results on Cognifit. I do not feel confident that these results are accurate. I have a duty to assure the integrity of methods used to make a diagnosis. I need to know that these results are valid and reliable. Please advise.
Can’t progress in training w/o sound but no sound option
by Bunnylover4
I have gone in almost comical circles with customer service providing examples and screenshots and all the information they ask, practically pleading with them to open a defect or help. I have no option to enable sound. And… It wouldn’t be a problem, but the daily training *requires* you to complete their selection of games to move forward and some require sound. So I’m stuck if I want to do daily training (or I have to randomly play just to finish the game). They basically say I don’t need sound for level 1 of one game and ignore the fact there’s no sound on the others. I foolishly bought a 3 year subscription which I’ll probably cancel. I do really like a few of the games, though. But the poor customer service is worse than the buggy app.
Ridiculous Cognitive Exercises!
by Jerseygrl59
This app definitely wasn’t developed by anyone in the medical field! I tried it because I do have MS & it never hurts to challenge oneself. However, this was an exercise in pure idiocy!
I was told by Apple that the app was developed by designers, developers & the like. That’s obvious! If they asked anyone with seasoned medical experience how to address cognitive fitness in those with nuerological illnesses & conditions; this app would be much more comprehensive and assessment related. There would be feedback, intelligent challenges rather than word games & matching which angle a basketball is sitting at!!
Don’t waste your time. There are much better brain fitness exercises out there!
So this is cognitive training…
by XXHAPPYKILLMOREXx
All I took was your assessment–out of curiosity how exactly do you pull a generalized score from such specific tests? And who were your consultants in designing this assessment? No names of course I would love to know what the epistemology was here because what it seemed like to me (Cognitive Neuroscientist) is a game that got progressively tougher and ultimately gave myself and four other cognitive researchers another neuroscientist and two cognitive psych majors such awful scores we were seriously considering hanging it up you know? I mean all four of us flunked!😳😳😳just kidding. I’m only a neuroscience student, and only one of us here has a PhD but she signed off on our theory that perhaps the only real cognitive training is done in a clinical or therapeutic context, and that perhaps your customers would encounter greater potential for cognitive benefit by downloading something more video gamish like anything. This was a set of flash cards defined by swift and draped in pretty html. Nothing more. Scientific parenting I’m dead🤣🤣🤣
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