Contact Impulse - Brain Training

Contact Impulse Support


Company Name:

About: 20+ million happy users. 4.



Impulse Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Impulse Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email  

Contact e-Mail: [email protected]


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Impulse Website

Privacy Policy: https://sites.google.com/view/videoartseditor/home

Developer: Video Arts Editor





Can I trust Impulse app?

Protect your data and wallet. We investigate the developer's website (), verify they're legit, and uncover hidden scams or complaints.




57 Most reported problems 😔💔

4.7 out of 5
Jessica Risko
2026-05-12

Please cancel my subscription. I had only meant to do the one week trial or whatever it was for nine dollars and something cents. This is the second time I’ve reached out thank you and have a good day.

Patti
2026-04-18

Please cancel my subscription today April 17. The fact that you must be hunted down to contact is even more concerning. I have not used the app and cannot even create a login. I will be contacting my bank.

Janet Wilson
2026-04-16

I’m being charged for an account with your company. Unfortunately, I have no idea what this is. I don’t ever purchase games or whatever this is. But the bank says my information has obviously been stolen. I want this account to be canceled and I feel that however, much you’ve taken from my card , I should receive this back. that I should receive it back. I would appreciate an answer as soon as possible.

Kristy Byers
2026-04-06

I was charged for this app that i dont use please cancel my subscription and refund my money back to me please

Stephanie Dohrn
2026-03-24

I want to cancel the app

Kortni Kaye
2026-01-09

I would like to cancel my subscription. Why was I charge 3 times on Dec 29, 2025?

Kimberly
2025-12-15

I cannot believe I have been being charged this whole time and did not even realize it. Just from taking one of those test on fb and getting the app which I thought was free. I want anything evolved with this company cancelled! Please cancel any subscription. I have somehow accidentally signed up for. I want to be canceled by end of business day tomorrow, please.

Jon Allan Morgan
2025-12-15

Cancel my subscription immediately !!

Vivian Deane
2025-12-01

Can’t access my profile page

WAYNE
2025-11-26

i want to cancel this service now.

Spyridon Theodorakis
2025-11-06

Please cancel my subscription which I never ordered

Peggy Gniewek
2025-10-29

Double charge - unable to contact anyone

Kathleen
2025-10-24

I’m being charged and I canning log in. I want to cancel

Peggy L Williams
2025-10-21

I did not sign up for this. Please cancel/refund. Peggy Williams

Jacqueline Bohn
2025-09-29

Please cancel my account. I do not want this renewed and have sent a cancellation before. Please do not renew my account. My cell is 408-439-7769 please cancel immediately

Laurence Francoise Rebello
2025-09-22

I got 2 charges on September 4, 2025, but never got an email confirming that I will be charged. My secondary email is lrebel07601@redacted, that is the one that work with my android for all the App. My bank records show that I gave the authorization on August 29, 2025. I got intricate to get two subscriptions or services when I search only for one. Now I want to cancel these two subscriptions. I already delete the app on my phone, the bank lines read "V*iq.mental-impulse" Thank you to cancel these subscriptions and refund part or all the second charge ($29.99). The first charge was of $19.99... Laurence Francoise REBELLO

Laurence Francoise Rebello
2025-09-22

I got 2 charges on September 4, 2025, but never got an email confirming that I will be charged. My secondary email is lrebel07601@redacted , that is the one that work with my android for all the App. My bank records show that I gave the authorization on August 29, 2025. I got intricate to get two subscriptions or service when I search only for one. Now I want cancel these two subscriptions. I already delete the app on my phone, Thank you to cancel these subscriptions and refund part or all the second charge ($29.99). The first charge was of $19.99... Laurence Francoise REBELLO

Marie Grillo
2025-08-25

First of all, this is not my email address. Your system combined my email address I wanted to use with you, Which is marieolympiagrillo@redacted, with my Paypal Address mariegrillo99@redacted. Also, I do not have an I phone, can I download app to my computer? Thanking you in advance for your prompt response. Marie Grillo Sorry if I posted this befor, but I do not see appearing in your comment list.

Marie Grillo
2025-08-25

First of all, this is not my email address. Your system combined my email address I wanted to use with you, Which is marieolympiagrillo@redacted, with my Paypal Address mariegrillo99@redacted. Also, I do not have an I phone, can I download app to my computer? Thanking you in advance for your prompt response. Marie Grillo Sorry if I posted this befor, but I do not see appearing in your comment list.

Marie Grillo
2025-08-25

First of all, this is not my email address. Your system combined my email address I wanted to use with you, Which is marieolympiagrillo@redacted, with my Paypal Address mariegrillo99@redacted. Also, I do not have an I phone, can I download app to my computer? Thanking you in advance for your prompt response. Marie Grillo

Pamela Conboy
2025-08-23

Cancel my subscription

Pamela Conboy
2025-08-23

Cancel my subscription

Patricia D Ford
2025-08-21

purchased in error because I have an android phone not realizing this program is for iPhone, please cancel & refund my two payments

Joy Laraque
2025-08-14

I did not sign up for a subscription and I did not authorize the $6.99 charge. This is fraud!!!!!!

Patti Weaver
2025-08-04

I’m having an issue with a game in the app. For 4 days now the game will not appear on the screen it’s just blank. It’s cost me my streak I was on due to incomplete test. Please correct this or I’ll have to cancel my subscription . Thank you

Art
2025-07-22

I am not an apple customer. My phone operates on an android platform which evidentally is not compatible with this software. Because of this, please unsubscribe me and destroy my information.

Susan L Lord
2025-07-10

I signed up for a free one week trial, and I cancelled the free subscription on time. I am now being charged $14.99 weekly. Please cancel this subscription now. I did not sign up for it.

Michele L Varnum
2025-06-25

I paid $19.99 and now its asking me to subscribe again. I dont understand and dont have the $ to pay again. I like the app but i already paid

Barbara Collins
2025-06-02

please cancel this subscription....I DO NOT WANT MONTHLY CHARGES OR THIS APP

Gladys M Mitchum
2025-05-22

I purchase your app on my apple iPhone. I tried going to subscriptions to cancel my membership but it is not in the active subscriptions when i was charged $30.95 to my credit card. How do I cancel?

David Stanton
2025-05-03

Cancel my subscription the app has charged my card twice I tried to cancel right before the free trial I’m still being billed. David stanton #941-894-9674 Email Silverstar100K@redacted Email dschemsales@redacted Cancel subscription and refund all money.

Sandra Marnell
2025-04-22

Please cancel any subscriptions. I did not sign up for any subscriptions. I will report

Margaret A Antoine
2025-03-16

I cancelled my subscription on Feb. 23rd. I was still charged $39.99 today. Please cancel my subscription and refund $39.99.

Shirley Farrell
2025-02-11

I am trying to cancel my subscription and I am just getting a run around they are tryin to set me up to another subscription for $50.00

Shirley Farrell
2025-02-11

I am trying to cancel my subscription and I am just getting a run around they are tryin to set me up to another subscription for $50.00

Elaine Profy
2025-01-20

Please cancel my subscription. I have spent over two hours trying to find out how to cancel my subscription Elaine Profy eprofy@redacted

Izabela
2024-11-12

Warning!!!!!!!!!! This is a SCAM app!!!!! It is IMPOSSIBLE TO CANCEL THIS SHIT!!!!😡😡😡

Gerald Baca
2024-10-28

I cancelled a subscription, thru Apple to your App that I had not yet decided I wanted to subscribe to. Now you're charging my bank debit card for a subscription that was cancelled. Remove the subscription and charges immediately! I do not want to use your App!

Alicia McPherson
2024-03-04

Cancel subscription

Hope
2024-01-21

If you’re having the same issue, I relate. I downloaded this app on January 6th and thought it was cool, I saw the IQ and personality quizzes and decided to take one. At the end it said something like trial for results of something and I was COMPLETELY unaware that it would charge me everyday almost every 12 hours 28.99. I canceled my subscription but the app is still trying to charge me.

Alana
2023-10-02

I got the 3 day free trial and am trying to cancel it and it won’t cancel. I tried on day 1 and on day 2. Don’t charge me,

Anna Benji
2023-09-14

I have a free 3-day trial on impulse which ends tomorrow. I tried to cancel both yesterday and today but wasn't able to it on the app, on the Apple app, and on my device. Like the other reviews, It doesn't show the subscription on my account. Please cancel, don't charge me and send me the cancellation receipt. Thanks.

Julia Hayes
2023-08-05

I want to cancel my free trial which states 3 days but in t&cs it states it is in fact 2 days as you need to cancel with more than 24 hours remaining …. and do NOT want to take out a subscription - but the free trial does not show on my subscriptions so I am unable to cancel - help ????

Jane St. Clair
2023-06-24

Reporting your developers to the Better Business Bureau for charging me EVERY WEEK: 6.99. I am a writer with followers and believe me, all of them will hear about this and will tell their followers. Karma is a bitch.

Michelle Audet
2023-05-03

I was signed up for a free trial and after completing the IQ test, I clicked for my results, not aware that I was committing to the yearly rate of $28.99. I wanted the lifetime plan if anything. Yesterday I reached out to Apple Support to request a refund or change my subscription to the lifetime. They denied my request for a refund. Are you able to assist me since I went through Apple first? My money is tight because I lost my job due to a car accident. I want to keep my mind healthy and need to have these practice exercises.

Alexandra Hoffman
2023-04-21

Want a refund of charges. I was under the impression that there was a 3 day trial period, and my niece was tricked into a yearly purchase which went off the same day it was downloaded - unethical! I am unsatisfied with the app and will no longer keep my subscription- ridiculous if you expect me to pay the yearly fee of it wasn’t even used for an hour - REFUND ME PLEASE!

Tracy Guyon
2023-01-15

Please cancel my trial subscription or send me directions how to.

Jacqueline Curtis
2022-12-07

i hace tried to cancel this subscription and it doesn’t even give me the option through itunes. i want it on record so that i can get my refund back later

Nate
2022-10-29

After a 10-month investigation, the Warren Commission concluded that Oswald assassinated Kennedy, that Oswald had acted entirely alone, and that Ruby had acted alone in killing Oswald.[2] Kennedy was the eighth and most recent US president to die in office, and the fourth (following Lincoln, Garfield, and McKinley) to be assassinated. Vice President Lyndon B. Johnson automatically became president upon Kennedy's death

Julius
2022-10-10

Want a refund of charges. I’m well before the end date of the trial period. I am unsatisfied with the app and was fooled to upgrade for a year I do not want.

Kaylah Kay
2022-07-22

I have been tryin to unsubscribe for the longest. The games glitches and freezes please refund me my money.

Sydney
2022-03-23

Cancel. My. Subscription. NOW.

Donna Taddeo
2022-03-19

Several of my games are “frozen” finger touch not working

Vai Taylor
2022-02-18

Yes I deleted this as soon as I downloaded and it been take money out of my account about almost 400 dollar in charges and I want my money back now didn’t not authorize any of this to be deduct out my account I need the fix asap

Sad

2023-05-10

by Npursell

I was extremely interested in this app based on the reviews. However, I was also extremely disappointed. I wanted to try the trial version before committing to purchase. I didn’t make it past three days before I was fed up with it. For the free trial app, you have to watch an ad before each game. That is understandable and I have no problem with that. However, when you click the “watch ad” button, the app just brings up a spinning load icon without going to the ad. It will do this three or four times before actually taking you to an ad. More than once, I had to just completely close the app and start again. It did the same thing. It is almost like they are trying to make it so annoying they force you to purchase the upgrade. They have definitely lost a customer here. Before you ask, no I do not have WiFi or service issues. Every single other app on my phone works flawlessly and without interruption. This is definitely on Impulse’s end and it is very sad.

Outrageously overpriced

2023-05-17

by AngelaAretz

The games are fun and the app is well-made but after my trial version expired, I discovered that I’m paying 8 dollars PER WEEK (and that’s with a 30% discount) and there is no easy way to end your subscription on the iPhone application. The company makes it all too easy to sign up and intentionally difficult to cancel your subscription. In the meantime, you’re paying 28 bucks a month— which if you keep it, ends up being almost 340 dollars per year! I’ve used many brain trainings apps and none were even close to being this outrageously expensive! Even intensely involved video games (with very advanced graphics and complicated storylines) don’t cost even a tenth of this to own for life! I’m truly appalled at how much they’re charging and disgusted by their use of “free trial” to lure people into paying an exorbitant amount for something that isn’t even worth a fraction of what they charge.

Would NOT recommend, unless you have disposable income.

😡😢

2023-05-24

by 🌻⭐️✨

I have a few things to say... I downloaded this app as I wanted to excessive my brain and knowledge, keep in mind I am still a minor so I use a family account... This scammed me and my family, as even if you delete the app it still charges you until you remove it from your subscription (I deleted it before the trial ended) we did not realize till a month after! So now even after we removed it it still wants us to make the final purchase, this money could have gone to so much better, it could have gone to family time or donations but instead it goes to scammers like them! There is a rainforest burning and and kids dying of hunger...and instead of people who are privileged to even own a phone shouldn’t have to pay for something as useless as dumb brain activity...that you could probably do online for free! If I could rate this app I seriously would and I despise talking about things this way but I honestly hate this app! If I could give it a 0 I would...




Have a Problem with Impulse - Brain Training? Report Issue




Why should I report an Issue with Impulse - Brain Training?

  1. Pulling issues faced by users like you is a good way to draw attention of Impulse - Brain Training to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Impulse - Brain Training customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Impulse - Brain Training.


Alternatives