Contact Logo AI Support

I already sent an email AND Facebook message and haven’t heard back. I downloaded the app a few months ago, and paid the whole $40 for the year. Though at times the app is hard to use (it's hard to click and drag the right thing, to use your fingers to move things around without messing with something else, etc), I have still made some good digital flyers through it. However, yesterday when trying to create another flyer for the sale I am having on my online store, the app kept crashing. I was unable to access "my designs" - and that happened the rest of the day and evening. Finally, today, I deleted and reinstalled the app, logged into Facebook to access my previously made designs, and yet, I can't. It gives me the loading screen forever. No change after ten minutes. This is ridiculous. I paid $40 for this app - the most I've ever paid - just to have it crash and not work. Please help, or fix this bug.

I was just testing waters for a new logo maker app and this one came across. The app itself is good, but I decided to cancel my 1 week trial after 2-3 days after reading the reviews. I wish I had read it beforehand. Now I’m struggling to cancel my FREE trial. I followed the instructions about a million times for the past hour and I can’t for the life of me cancel the subscription. I don’t want to wait until the it’s too late and be charged when I’m no longer using the app. Also, an advertisement blows up right after you open the app so I would be afraid of opening it because it makes it very hard to avoid the “purchase” button. I feel trapped and am still struggling to cancel it. They did not give me an option to cancel. I will have to call Apple in the morning to ask them to remove it for me. Overall, OK app but not worth the hassle if advertised as a FREE trial, when in the end, will be forced to pay.

For those of you who can’t cancel through this app, go through your carrier. Apple iPhone has a subscription list of apps you subscribed to and you can unsubscribe/delete there. Very disappointed! First of all, you spend your time making the logo, but when you save it and try to go retrieve it, the app crashes. I no longer can retrieve my old work. Secondly, at first I was able to save the PNG format on my phone, but now it won’t save in that format anymore (I can’t save the logo with no background). I was able to paste logos on to images without background before and now it doesn’t allow me to—since I can’t save in png format. I needed this for work and now it’s useless. I’m going to cancel my subscription. Don’t waste your money!