Contact 5K to 10K Support
Company Name: Active Network, LLC
About: Constance, Billie and Sergeant Block are back in this follow-up to the
award-winning Couch to 5K® training app (2012 Appy Award for best Healthcare &
Fitness app). Designed to continue the training experience for people who finish
the Couch to 5K plan, or for those who are already 5K-ready, this app uses
motivating virtual coaches to get you ready to run a 10K (6.
5K to 10K Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Active Network, LLC
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit 5K to 10K Website
Privacy Policy: http://www.activenetwork.com/information/privacy-policy
Developer: ACTIVE Network, LLC
Privacy & Terms:
http://www.active.com/mobile/5k-to-10k-app
Can I trust 5K to 10K app?
Protect your data and wallet. We investigate the developer's website (Active.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Doesnt work
by Astveyoobcxfjjvf
This app does not work at all. The couch to 5k app works amazingly and this wasn’t next step. This version is still completely outdated, the GPS works but in the log your pace averages don’t actually match up. It keeps telling me my average running pace is something like 3.5 minute or 5.5 minutes which is impossible for me especially considering it’s giving me the correct distance over the run. I also know for a fact that I average a 10 minute mile. I have emailed support several times and they keep giving me the run around like asking me to run in a more open space. I run exactly where I ran every day using couch to 5k with zero problems. They need to just stop avoiding it and update this app. I’m very much a person that’s motivated by forward progress and this app not working has definitely slowed down my progress. I will likely switch to a different app for my 5k to 10K training after I back peddle trying to get my 5k time back up after having so many glitchy disappointing runs with this app, my progress has digressed. Really disappointed and even more annoyed that customer service is putting the problem on me.
Music Not Working Properly
by Lin0709
I completed the couch to 5k app and loved every minute of it. I decided to continue with my training and I am not a fan of the 5k to 10K app. I was hopeful it would work the same but the layout is different, it’s not easy to share your progress on social media, and the music player does let work correctly anymore. My music won’t sync correctly with my phone. My playlists are mislabeled. I have to search around to find my running mix. Please please fix this bug. I can’t run without music and I like to sync it with the app so that I can hear the trainer when she talks to me.
Too finicky to be useful
by Goodwitchofthemidwest
The app requires you to have your phone with the ringer on, screen permanently unlocked and only works with Apple Music. My phone has been on silent since 2012, and if I run with my screen unlocked, I’m begging for issues (workout paused, skips ahead, skips back, etc). I don’t care about not being able to use other music apps as I use Apple Music but I care very much about having to use it within the app which means I can only listen to my playlists and in the order I put them together, not shuffled. The workouts are good and offer a great variety, but if I have to follow all these rules to get to them (and then they might be skipped around) what’s the point? I’m not bothering with contacting support.
I just use Garmin Connect to build workouts lifted directly from the app. At least then I know I won’t have any issues.
Have a Problem with 5K to 10K? Report Issue
Why should I report an Issue with 5K to 10K?
- Pulling issues faced by users like you is a good way to draw attention of 5K to 10K to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a 5K to 10K customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using 5K to 10K.
