Contact MIT Sloan Management Review Support

I have had subscription to MIT SMR since 2015. Earlier this year I started seeing that my iTunes purchases for this app won’t sync. Thinking it may be a temporary issue I ignored it for a long time. Then recently I thought may be with the release of iOS 11 it will get fixed. However, it still won’t work. When I launch the app, I get a prompt for restoring my purchases. Within moments I see the cover pages of all the issues that I have purchased. Next message says the purchases are being restored and would take a few minutes. However, hours pass by and not even a single issue gets downloaded. Following the App Support instructions, I contacted the App Developer. Because I subscribed through iTunes they cannot help restoring iTunes subscription. They gave me a separate login to login as a digital subscriber. Still no luck with downloading the issues. I called Apple Support and they won’t take any ownership in the issue and squarely blame the errant app and developer. As a paying subscriber you get help neither from the developer nor from the gatekeeper Apple. I suggest no one buy anything on iTunes. If you buy a digital subscription separately, you have a better chance of resolving any issues directly with the developer or access your subscription on non-Apple platform. But buying on iTunes, it will be a finger pointing between Apple and the developer and you lose your purchases. Disappointed with both Apple and MIT. Only the names are big .....

Here is the optimistic perspective—this app has only one way to go—UP!! I was hoping this Jan/Feb 2022 update would fix the many issues with this app, but it didn’t. It keeps asking for my email and never accepts it. Navigation isn’t intuitive (eg going back to past issues), needs so much work. I’ll be thrilled if they get a pro app developer who actually knows how to develop good apps with great UX and a super UI. One that can store the articles on the device for offline access that actually works (and not just for the current issue). It needs great Boolean search capabilities, highlighting and bookmarking and so much more. If I would have know the app was this bad I would never have subscribed.

I recently purchased a subscription to MITSMR through this app, tried to read a few articles only to find that the app would glitch and send me back to the top of the screen. Due to the content, which I really enjoy, I tried to their website to indulge - finding out my subscription only works in the app. Another large complaint is that for paying $65/year I’d expect very few if any ads, instead every time you open the app you are welcomed by a full screen ad. Not happy about this purchase at all.