Contact Couchsurfing Travel App Support

by Traveler And Lawyer

We need a better alternative. I was forced to pay $3 every month to be able to use the application but that’s not the main problem. I largely enjoyed using the application because I met many people from all over the world who I have become friends with and had good experiences with. But the administrators of the application have a very poor management style. I once hosted a guy at my house who ended up causing many problems, including stealing my keys. I made sure to complain to the CS team about this, and provided videos. All they did was suspend his account for a week. There were also multiple instances of people using the application to sexually harass people including myself. The application allows anyone to block you for any reason and with no follow-up. That’s not what’s problematic. What’s problematic is that after taking your money, the team suspends your account if “too many people” block you. There are people with multiple accounts who have blocked me because they either wanted to cause trouble at my house or sexually harass me. It’s common for people to abuse the block function. But the CS team refused to investigate these blocks and just suspended my account with no details. I have invested in my account and built up over the years, and it’s sad to see how one can get victimized like that.

by Pdagee

I’ve used the app 3 years ago and on my recent travel I decided to download it again. I was updating my profile & was prompted that I would have a higher chance of getting approved if I verified my account. They asked for a credit card to verify my account but did not indicate that a charge was to be made or how entering my cc details would result in a $60 charge! I entered my cc details thinking that it was just to verify that I am who I say I am regarding my name etc. Returning home from my holiday I received an email stating that I have been charged $60!!! I emailed their customer support stating my situation - I was unaware of the charge, amount, & ultimately being mislead. Jenny a customer service agent said they do not refund outside of the 7 day window (mind you I was only 2 days outside of the 7 day window) and asked for them to make an exception and she insisted that a refund cannot be processed.

Very upsetting considering that I didn’t end up using the app. Terrible customer service! Absolutely Money hungry!

*UPDATE* - stop responding to reviews advising them to contact customer service when you know very well your customer service agents will refuse to help out especially regarding any sort of refund. If you actually read my review you would see that I WANT A REFUND! & if you were genuine with helping me out you would provide a specific email and a claim number to ensure that I indeed get my refund!!

by Ksalemini

I made an account on month ago to provide a reference for a friend who was on the verge of homelessness. Upon visiting the website I was asked to “donate” a certain amount of money to even be able to access the site. This red flag should have dissuaded me from even registering, but I wanted to make sure I could help my friend however I could. I “donated” (paywall) thinking that was all, and promptly finished setting up my account. Fast forward one month later I see another charge from Couchsurfing. I never authorized this transaction, and emailed support asking for a refund and to remove me from any kind of automatic payment system I may unknowingly be on. Instead I get a response stating no refunds will be issued. They ambiguously worded the entire “donation” protocol and never explicitly state that the “donation” will be a recurring fee. I don’t even use the app, I just had to write something for a friend. Congratulations, the measly $2.39 you guys refused to refund after effectively stealing it from me is now a chargeback and a report to the Better Business Bureau and FTC.