MyIH Reviews

MyIH Reviews

Published by on 2026-06-22

🏷️ About: Independent Health’s free MyIH app brings members the RedShirt® Treatment whenever and wherever they need it – with the convenience of finding a doctor or provider, access to their member ID card, benefits information and more! Serving all of Western New York from its home in Buffalo, NY, Independent Health is a not-for-profit health plan dedicated to helping members get and stay healthy. Learn more at independenthealth.


       


Is MyIH Safe to Use?

We Investigate the app owner's website (Independenthealth.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
99.9%

😎 Positive experience
0.1%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 4,617 combined software reviews.

Is MyIH Safe?
MyIH does not appear safe based on available data.
0.1/100

  Safety Analysis »»

Is MyIH Legit?
MyIH does not appear legitimate based on our analysis.
0.1/100



Read 20 Customer Service Reviews 😠💢

4.6 out of 5
App is unuseable

MyIH is unusable because you cant exit out of the screen asking you to choose paperless delivery

Horrible communication

I have called and emailed numerous times in regards to a claim that was filed and I have been told for over 5 months that the check is in the mail. I have received nothing. I have not gotten any return calls and there is not a single manager or supervisor that I can talk to. I have been strung along and lied to about what is being done. I am so disappointed and exhausted trying to get something that is mine. PLEASE HAVE SOMEONE TAKE CARE OF THIS. PLEASE

Site issues

I get an email, I hit read, I get an error! Site is having problems.

EOB

The EOB on your website rarely show the information of what was charged and what was paid. This allows for inefficiencies for medical visits and prescription costs.

Garbage app

1 gave it one star cause that is the lowest I could give it. Eob not available. System can not change primary care physician, says it’s not available. Garbage app.

Your website blows

Trying to redeem my gift cards and your website is down!!!!

Poor

Have to click 12 times for each year to get to your Bithday. So a person 50 years old will need to click 6,000 times to get to their B-Day. haha

Horrible

Always hangs up when trying to process information

It’s alright

Just spent 10 mins to get me card info off MyIH . They sent me 20 emails telling me that someone logged in. Yeah, it was me using Face ID to log in. I’m in my 20’s so I’m not an old head thinking that this new tech is terrible. Just mad that MyIH asked me if I liked it after the debacle of getting info. The nerve to ask, then you add free time in a waiting room you get this review.

Kicked out of app with every click

Benefit cards are on MyIH now, except every time I log in and try to click something it kicks me out and resigns back in. I can’t get more than 5 seconds out of MyIH. This technology blows

Freezes

MyIH is continually freezing and will not let me access my account.

Useless

No medical offices can you an app. They’re still wanting a physical card

No where to edit

I can’t figure out how to edit absolutely anything on MyIH!!!
Otherwise it’s pretty nice.

Authorization

I would like to be able to see if authorizations have been approved. This should be a visible item for patients to access.

My coverage

I’ve always enjoyed and benefited f Roman My I H Account

Awesome Update

Much easier to use and has more info than the old app!

Worked great!

Nice app!

Smooth

Found the this app app very easy to use and helpful for what I need. Like an insurance company in my pocket.

One less card to carry 👍

I love having my ID card in MyIH . I was able to share it with the front desk at my doctor’s office.

Health insurance is a cluster BUT

This helps. i like being able to make sense of it by quickly checking my deductible, Health Extras balance and peeking at covered benefits on my plan before seeing a doctor.



Is MyIH Safe? 🙏

MyIH does not appear safe based on available data. JustUseApp Safety Score for MyIH is 0.1/100.
This assessment is based on our NLP analysis of 4,617 user reviews. Combined with the app store average rating of 4.6/5.

Safety Analysis

83.1% of users say app is safe 👍
83.1%

11.1% of users have some concerns ⚠️
11.1%

5.8% of users say app is risky 🚨
5.8%


Is MyIH Legit? 💯

MyIH does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for MyIH is 0.1/100 .
This conclusion is based on analysis of 4,617 user reviews.

🔏 Privacy & Data Safety

MyIH collected the following data from you:

  • Data Linked to You:
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics



How was your experience with MyIH? Post a Review




Features

Safe and Secure – Create an Independent Health member account in the MyIH app or use your online member account to securely access your personal information.

Serving all of Western New York from its home in Buffalo, NY, Independent Health is a not-for-profit health plan dedicated to helping members get and stay healthy.

My Claims* - Check on the status of claims from your account – including provider details, cost share and Explanation of Benefits documents.

Secure Message Center - Receive and view your secure messages from Independent Health.

Live Chat* - Chat with a member services representative about claims, benefits or any question you might have as it relates to your plan.

  Contact Support
Developer:
Independent Health Association, Inc