Bitly app not working? crashes or has problems?

Bitly Status

Published by Bitly, Inc.

Take the Bitly Connections Platform with you wherever you go with the Bitly
mobile app. Access all of your favorite, go-to actions in the palm of your
hand: * Shorten links * Create custom back-half links * Edit link titles * Edit
link back-half * Choose to hide the link * Add or create tags * Share your
links and QR Codes * Create and customize QR Codes * Track performance of links
and QR Codes, including overall performan.

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Common Bitly Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Bitly app on iOS and Android devices. Solve all Bitly app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Bitly iPhone Issues and Solutions

Bitly iOS app crashes, not working, errors
Bitly iOS app network issues
Bitly on iOS has black/white screen

Bitly Android App Issues and Solutions

Bitly has errors/crashing/not working
Bitly server network connectivity issues
Bitly has black screen

Bitly iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Bitly app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Bitly app crashes or not working on Iphone (iOS):

Close and restart the Bitly app on iPhone
Update Bitly app to the Latest Version for iOS
Uninstall and reinstall Bitly iPhone app
Update your iPhone to the latest iOS version

Fix Bitly on iPhone unable to connect to server/internet connection issues::

To resolve Bitly network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Bitly black/white screen (blank screen) on iPhone:

Follow the Bitly iOS app troubleshooting guide Here →

Bitly Android App Issues and Solutions

Fix Bitly not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Bitly app issues:

Force Stop the Bitly App
1. On android, goto "Settings" » click Bitly app. » click "Force Stop".

Update Bitly to the latest version on PlayStore

Clear Bitly App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Bitly app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Bitly.

Fix Bitly unable to contact server/ Bitly internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Bitly » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Bitly » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Bitly on android.

Solve Bitly black/white screens issue on Android:

Follow the Bitly android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bitly, Inc., developers of Bitly.

100% Contact Match

Developer: Bitly

E-Mail: [email protected]

Website: Visit Bitly Website

66.67% Contact Match

Developer: Beat.ly music video maker with effects. Ltd

E-Mail: [email protected]

Website: Visit Beat.ly music video maker with effects. Ltd Website

About this app

Take the this app Connections Platform with you wherever you go with the this app mobile app. * Track performance of links and QR Codes, including overall performance, by channel and geo. Add the this app mobile app as one of your Daily Widgets and see performance analytics at a glance for your top performing links without ever needing to open the this app mobile app. For our Enterprise Customers, easily switch between Groups to manage and track links by Group. Swipe right on your phone’s Home Screen, hit “Edit,” then “Customize;” and add the this app app. Keep your app updated to get all the latest features!