Pathlight app not working? crashes or has problems?

Pathlight Status

Last Updated on 2022-08-20 by The CBORD Group, Inc

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Common Pathlight Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Pathlight app on iOS and Android devices. Solve all Pathlight app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Pathlight iPhone Issues and Solutions

Pathlight iOS app crashes, not working, errors
Pathlight iOS app network issues
Pathlight on iOS has black/white screen

Pathlight Android App Issues and Solutions

Pathlight has errors/crashing/not working
Pathlight server network connectivity issues
Pathlight has black screen

Pathlight iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Pathlight app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Pathlight app crashes or not working on Iphone (iOS):

Close and restart the Pathlight app on iPhone
Update Pathlight app to the Latest Version for iOS
Uninstall and reinstall Pathlight iPhone app
Update your iPhone to the latest iOS version

Fix Pathlight on iPhone unable to connect to server/internet connection issues::

To resolve Pathlight network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Pathlight black/white screen (blank screen) on iPhone:

Follow the Pathlight iOS app troubleshooting guide Here →

Pathlight Android App Issues and Solutions

Fix Pathlight not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Pathlight app issues:

Force Stop the Pathlight App
1. On android, goto "Settings" » click Pathlight app. » click "Force Stop".

Update Pathlight to the latest version on PlayStore

Clear Pathlight App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Pathlight app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Pathlight.

Fix Pathlight unable to contact server/ Pathlight internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Pathlight » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Pathlight » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Pathlight on android.

Solve Pathlight black/white screens issue on Android:

Follow the Pathlight android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The CBORD Group, Inc, developers of Pathlight.

About this app

Continued use of GPS running in the background can dramatically decrease battery life. this app™ is a mobile tracking application designed to give you peace of mind when travelling between locations on campus. Indicate in this app how many minutes your trip will take, the location of your destination, and then click Follow Me Now. Your position will be monitored from the time you start an escort until you click the I have arrived safely button.