National Rail Reviews

After entering all (including card) details, an error “something went very, very wrong” comes up. Try PayPal: the log in screen loads BEHIND your little message so it is also totally useless.

On a positive note, the price is slightly better than direct via the train company’s website, so another painful experience (that shouldn’t be needed by this stage) finally allowed me to purchase the tickets I needed.

TOTALLY BAD EXPERIENCE

App is unreliable. Full of bugs. Tried to book. NationalRail took all info, even credit card. Sent me a confirmation email that did not have booking #, but listed trains and amoun paid. But did not in fact take booking. No record w cc company. No booking. No ticket. Used diff company on line. Not app. Have now downloaded different app. It worked. Bye for now National Rail. Too bad.

It’s 2020 and your app doesn’t follow the iOS accessibility guidelines. Further, your layout is cropped on iPhones made after November 2017 (iPhone X). NationalRail needs to be updated or removed from NationalRail Store.

We already paid $6.99 for the previous app. You made agant change their logo, and released this poor rip off and want us to pay AGAIN for the pleasure of not seeing adds??? No way!!!

Get UK Train Times instead... it's MUCH BETTER!

Font now appears (or rather doesn’t!) in white which makes its almost impossible to use. *Update- If you come across this, switch your phone from Dark mode to Light mode. NationalRail does not switch automatically.

Does not work for purchasing tickets. My husband & I both got errors messages that we were offline & could not purchase. We were both online. He ended up using his laptop to purchase, but still had to use self service machine at station to print. Worthless.

Garishly ugly and impossible to use.

I tried multiple times to use NationalRail to purchase a ticket with no luck. There's a problem with input and display; I was never shown the train times I'd input and the feature to scroll to earlier times does not work.

Needs serious fixing.

National Rail would do well to hire a real developer to create an app that is user friendly. The current app is impossible to navigate (for context, I’m in my late 20’s and cannot figure out how to actually purchase tickets on NationalRail). No one likes Trainline’s fee but NationalRail is just so easy to use - it wins.

I paid for the ad-free version. Later when I reset NationalRail (the only way to remove old trips) it also removed the ad free status. Ads are back and I can't remove them without paying again. I contacted support several times and it's clear they have no interest in resolving my problem. I have been scammed out of £7, don't let it happen to you!

You have to wonder whether the people who write NationalRail ever had to use it. There are so many apps for reserving travel and they all work in much the same way and so are familiar. But this? No. They had to do it differently and in a much more complex manner. It’s virtually impossible to find a train and actually book something.

I tried to enter a date a week out and choose the time and it seems to change the time… I’m in the USA currently but when I pick a date and time and depart station I’d expect NationalRail to choose that date and time. The website they have works as expected…. Maybe if I’m in that time zone it will work ok? I can use the web site on my phone… weird

NationalRail used to be decent. Easy to use. Would store frequently checked stations so you could see live trains at the touch of a button. Now it’s more fiddly: have to choose stations from a drop down menu & there’s no longer an ‘earlier trains’ button which is key if you use it as I do to track when a train left the station… Very disappointing!

NationalRail is clumsily designed but serviceable for schedule lookup. But forget about buying tickets; that feature doesn’t work once you try to get to the payments screen.

I was able to make a purchase of one ticket which several times to do before it finally submitted. When I tried to do another purchase, I clicked tickets, picked my time and then hit buy now and kept being taken back to the results from my previous purchase. Tried refreshing, reload downloading NationalRail and neither of that worked. Giving up on NationalRail

NationalRail used to work perfectly. Now it has a connection problem.

This is a great app, simple and easy for everyday journeys. I like that you can see a list of stops on your route and the platforms where you board and disembark. It's easy to find the last train too.

Pretty easy to use after a bit of exploring. Very helpful for planning a journey. I like how it remembers my inquiries and how you can easily see lower rates and shorter journeys on the same route.

I don't live in the uk, but I had to travel to a friends house by train. NationalRail was very easy and simple to use and I made it there no problem. However, when selecting the time for journeys, it gets confused between 24 hr time and 12 hr time.

NationalRail looks very nice, slick modern interface. But apart from the new wake up feature and moving everything around, how is this different than the existing Train Times app the National Rail already put out? They seem to have the same functionality.

Great app to get up I date train times