National Rail Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of National Rail
Can I trust National Rail app?
Protect your data and wallet. We investigate the developer's website (Nationalrail.co.uk), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Remove (or fix) Purchase Option
by Mobile Ops Man
After entering all (including card) details, an error “something went very, very wrong” comes up. Try PayPal: the log in screen loads BEHIND your little message so it is also totally useless.
On a positive note, the price is slightly better than direct via the train company’s website, so another painful experience (that shouldn’t be needed by this stage) finally allowed me to purchase the tickets I needed.
TOTALLY BAD EXPERIENCE
Not useable
by RBurny
I tried to enter a date a week out and choose the time and it seems to change the time… I’m in the USA currently but when I pick a date and time and depart station I’d expect the app to choose that date and time. The website they have works as expected…. Maybe if I’m in that time zone it will work ok? I can use the web site on my phone… weird
Spectacularly bad user interface
by Skycbs
You have to wonder whether the people who write this app ever had to use it. There are so many apps for reserving travel and they all work in much the same way and so are familiar. But this? No. They had to do it differently and in a much more complex manner. It’s virtually impossible to find a train and actually book something.
Have a Problem with National Rail? Report Issue
Why should I report an Issue with National Rail?
- Pulling issues faced by users like you is a good way to draw attention of National Rail to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a National Rail customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using National Rail.
