Video app not working? crashes or has problems?

Video Status

Last Updated on 2019-01-22 by NiXPA

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Common Video Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Video app on iOS and Android devices. Solve all Video app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Video iPhone Issues and Solutions

Video iOS app crashes, not working, errors
Video iOS app network issues
Video on iOS has black/white screen

Video Android App Issues and Solutions

Video has errors/crashing/not working
Video server network connectivity issues
Video has black screen

Video iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Video app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Video app crashes or not working on Iphone (iOS):

Close and restart the Video app on iPhone
Update Video app to the Latest Version for iOS
Uninstall and reinstall Video iPhone app
Update your iPhone to the latest iOS version

Fix Video on iPhone unable to connect to server/internet connection issues::

To resolve Video network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Video black/white screen (blank screen) on iPhone:

Follow the Video iOS app troubleshooting guide Here →

Video Android App Issues and Solutions

Fix Video not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Video app issues:

Force Stop the Video App
1. On android, goto "Settings" » click Video app. » click "Force Stop".

Update Video to the latest version on PlayStore

Clear Video App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Video app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Video.

Fix Video unable to contact server/ Video internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Video » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Video » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Video on android.

Solve Video black/white screens issue on Android:

Follow the Video android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NiXPA, developers of Video.

About this app

Extend your Kik experience by enabling this app messaging. Using Video you will be able to record short this app clips and send them to your contacts and groups through Kik Messenger.