SumUp Status
Are you having issues? Select the issue you are having below and provide feedback to SumUp.
problems reported in the last 24 hours
Summary of SumUp Problems 😠👌🔥
- Flagged transactions as suspicious
- Closed account after one attempted transaction
- Long wait times for verification
- Asked questions about card that should have been asked to the client
25 Reported Issues: 😵🆘🛟🚨📢
My screen has frozen can't turn it off
The app or device is not rounding up for taxes for some reason. If it's over .005 it's suppose to round up to the nearest penney.
Internal server issue. Can't transfer balance.
The app on my phone is not reading the correct amount for out takings. It is about £200 down
Sum Up app on phone states Error, something went wrong try again! Uninstalled and reinstalled and same problem
Cannot connect with our 3 g card readers Cannot connect with app on iPhone Losing customers tonight as they don’t have cash
Not logging in, keeps on timing out. No support outside of office hours.
Business account button has disappeared from main screen on app since last upgrade. Cannot access business account on app
Can’t connect to Bluetooth
Card reader won't power up.stopped working. Replaced charger still no luck
Not used machine for quite some time. Will not accept login details. After changing my password, I am still unable to connect. I has worked when first purchased but very slow when using contactless payments.
Can’t transfer money to my account it says server internal error
Connected to app but go to charge and screen goes BLANK ???? Using iPhone ….. it’s useless missed out financially useless app
my Dump App doesn't work. The message said " Sorry we are experiencing some problems."
App says session expired but won’t let me log in again
Cant use the machine, comes up as server error!
Was using my Sum Up device, when it now flashes up “internal malfunction” I have switched off the device and restarted it, but still does not work.
Even though the reader says accepted
Reader won’t transfer payments into my account
I am no longer able to connect to Sumup. They told me to Uninstaller. Now I can't even reinstall.
WE had issues with both are card readers on Saturday 25th June- both kept coming up cant connect to server or server connection failed - why? I eventually managed a work around connecting via my mobile phone on 02 but it was a complete disasters for us financially. We already have 2 machines with 1 for back up. please advise.
Can't connect to a venue's secure wi-fi network because it requires a user ID and password to log in. Solo only allows entry of a password which is not accepted on its own. Help!!
Same issue as reported by Samantha Newell. No items showing on android app. Fine on IOS
when logging in on android devices, there are no 'items' showing for checkout working fine on apple.
Trying to download the app via AppStore. It goes to ‘Get’, says it’s done but nothing is showing job my phone. No option to install. Nothing happening.
Have a Problem with SumUp: Payments and POS? Report Issue
Common SumUp Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot SumUp app on iOS and Android devices. Solve all SumUp app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SumUp Limited, developers of SumUp.
Our app also makes it easy to manage your item catalog, build an online store, sell gift cards, issue invoices, send payment links, and more. There are also no costs for receiving payment by bank transfer – just a small fixed fee for card payments. Open the this app App and you’ll find a gift card page for your business, ready to share. It’s a great way to take cashless payments without a credit card reader. Simply enter the amount you want to charge, create a link, and share it with your customer via social media, SMS, or email. The this app App makes it simple to accept payments and manage your business. Download our app and pair your device with a this app Card Reader to take chip and contactless payments. Your customers can buy digital gift cards for any amount, and personalize them by picking from a range of designs. Use our free app together with a this app mobile card reader to get paid anywhere. So whether you need a mobile POS solution or you’re looking for new ways to boost your business, we’ve got you covered. Having your entire inventory at your fingertips makes transactions speedy and simple. With this app, you can accept credit cards and debit cards, plus Apple Pay and Google Pay. When your customer receives an invoice, they’ll have the option to pay securely online. Create and send as many invoices as you like with no service fees. We also make it simple to set sales tax rates, add tipping options, and issue refunds. The link will take the customer to a secure website where they can complete the transaction.
