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For a bank that does not accept cash deposits, you would thinking getting their customers their money from their check would be a high priority, but it’s not. I am currently a college student living paycheck to paycheck, so by the time payday rolls around, i NEED my money. I switched jobs recently and found out I am going to get my first paycheck a month and a half from now. I am solely relying on the paycheck I deposited from my last job. I do a mobile deposit because I have no other choice. The information available states that you will get your money the next business day if you deposit before 7 pm. I deposited before 7pm. It has been 4 days so far, and my funds are not available to me. I chatted with an agent who said it will be available on the 10th, 7 days after I deposited my check. They said it was because my account is overdrawn $10, so they are withholding my funds. The overdrawn funds came out on the 2nd, I deposited on the third. This defies logic. Yes I am overdrawn, THATS WHY IM DEPOSITING MONEY. Also, I don’t appreciate feeling like a child being punished. If you want to charge me because you allowed something to come out and I didn’t have the money, fine. Don’t leave me in the negative and without money for an extra week because you created an idiotic, illogical policy. I’m finding a new bank.

I made a decision to try Ally for both a high yield savings and rollover IRA from another online broker I’ve not been pleased with. I initiated the rollover 2 months ago and it was supposed to be a simple ACAT (automatic) transfer. These are supposed to only take a couple weeks. Not hearing from Ally and sensing a potential issue with the transfer after a month, I called to see what was happening. I called multiple times and sat on hold for over an hours time - each time - before I finally reached someone. He put me on hold several times as he went to “check with the ACAT Team” and others, each time coming back and assuring me there were no issues, that sometimes they take up to 4 weeks, and that I should soon see the transfer complete. It’s now been 2 months and nothing, nor any word from Ally. I’ve tried calling back again only to have to sit on hold each time for more than 2 hours until I’ve now given up. As a busy man running a business, I do not have time to sit on the phone for hours and have even had my admin sit on hold for me. At this point I just want the transaction cancelled and move my money elsewhere. Be forewarned, Ally has some attractive components on the surface, but if you need servicing help you’re in for a very, very frustrating and disappointing experience.

I opened my account in the hopes of transitioning my main income and pay my bills all through Ally. I have had nothing but problems accessing and moving money, it’s been extremely frustrating. After my immediate deposit of 10,000, I couldn’t take it back out in full for 90 days, without being limited to $500 per day (or $1000 per day, I don’t recall). My most recent example is trying to deposit a check for $500 that was received for Christmas. It was submitted via mobile check deposit at 10am on 12/31, it shows as deposited in my account, but not in my balance. The deposit was apparently placed on an extended hold. I didn’t receive any notifications, no emails, I had to call customer service to get an explanation. I have several other checks to deposit and would have loved to be able to get this one back if I would have known this. The only option when this happens is to use a brick and mortar bank and transfer it. Perhaps I didn’t setup my account correctly or it may be user error on my end, but since I’ve had consistent issues depositing and getting my money back through this bank, I would only consider Ally to be a secondary money moving option.