Contact Greenville News Support

by T&S864

There is no way to cancel your subscription or remove credit card information in the app once you subscribe. Repeated attempts to cancel subscription with customer service have gone unresolved. And unrelated to the app they also charge $5 extra for special editions. I am still not sure what these are, but $5 can be added to the subscription price weekly doubling the subscription price. Buyer beware- the paper is good but lack of customer service and functionality in the app could force you to pay for the paper in perpetuity.

by Souza57

Every time I tried to read the Greenville News I was told I wasn’t a subscriber. I’d login ‘again’ and could read one article before being told to login or subscribe. Now, I’m trying to cancel my subscribe-line and you cannot cancel. I can sign up on-line, change my method of payment on-line, but can’t cancel. How foolish. I called the office to cancel and you can’t do that on Saturday because the office is closed. The app should allow subscribers to cancel a subscription as easy as you can open a subscription. Bad app and service. Don’t subscribe.

by Murphy's Mutt

Added the app to my phone after renewing a subscription to the paper. Shortly thereafter, I began to receive notifications pertaining to breaking news. However, when I followed up and tried to read about these stories, the app indicated they were for subscribers only. Found the Already Subscriber/Restore Purchase link at the bottom of the app home page but it did nothing. At try the add for the print edition but this one isn’t any good.