MLB Ballpark Reviews

You can’t encourage digital ticket transfers through third party resellers, and then also enable a ticket recall feature. What a joke. I bought six tickets through SeatGeek, received my tickets in the MLB ballpark app, and then two days before the game one of my six tickets was recalled. My SeatGeek account still reflects the original six tickets that I purchased, and yet only five are now available in my MLB ballpark app. Why does this feature even exist? Once they are transferred to me, I should be the only person who can forward those tickets to someone else. So frustrating. I have now been on the phone with MLB app support, the ballpark box office, and trying to get ahold of SeatGeek customer service for two hours straight and no one can help me, everyone is pointing fingers at everyone else.

Purchased tickets on seat geek for a game the day of. Whenever you purchase the tickets it says the tickets are “pending” and the seller needs to confirm, fine. But after, they say that the tickets are confirmed and send you an access link, which prompts you to download MLBBallpark . Once in MLBBallpark , there is literally no way to get these tickets. No amount of uninstalling and reinstalling, changing my password, or anything or the sort will make them appear. No one will answer the phone when you try to call customer service, and when they do they literally tell you to uninstall or change your password. I am out $65 which is completely fine I just would never attend another game, especially with the lack of understanding from customer service when this is a known issue. MLBBallpark gets TERRIBLE reviews, why in the world is it the only way to get tickets? I am not spending more money on another ticket when my card was already charged for the first one. I don’t understand how they can charge my card when I do not have a ticket. Others have had the same issue. The lack of customer service from this big of an organization is crazy.

I wanted to buy tickets. I had MLBBallpark but hadn’t used in a while so I had to reset my password. I reset, and then when I went to add tickets was prompted for my email and password again even though I was theoretically already logged on. When I entered my information, I got an error message saying that the credentials didn’t match. This happened twice.

Then I called MLB customer service and spent at least 20 minutes on the phone with a person describing my issue and we uninstalled and reinstalled MLBBallpark , changed password again, etc. it still didn’t work. The agent referred me to my local Houston Astros box office, saying that the ticketing account was separate. Then I called the Houston Astros box office and waited on the phone for at least an hour until I gave up and hang up the phone.

I decided to create a new account with a different email account. I was hoping this would solve my issue. I was able to login and purchase tickets. Then I went to MLBBallpark to sign in with my different email address. The tickets are not in the wallet in MLBBallpark and are nowhere to be found. I have the email with the ticket information, but the tickets do not appear in MLBBallpark which is where I need them so that I can enter the game.

I remember MLBBallpark being difficult to use in the past, but it seems like it’s worse now. I am beyond frustrated and can’t believe this is the way that one should buy tickets to all MLB games.

Just noticed another update to MLBBallpark and, at first glance, it does not appear to be a good one. I have come to really enjoy the journal/history function as I have been adding games I attended going back to my days as a kid. As part of that, I valued the standings of teams I’ve seen live and the ability to view all of the stadiums I attended. While the games are still there (along with photographs I’ve added from those games), the standings and stadiums attended functionality appears to have disappeared. It has disappeared during prior updates but you brought it back? What’s going on? Do you intend to bring it back again? The features on/features off inconsistency depending on the update has become quite annoying. Thanks.

I can understand how many Can think that this can be convenient. The problem is that this is the ONLY way to retrieve your tickets. There is no other option. If your phone is outdated or you have problems downloading MLBBallpark , well you pretty much lost your money and your tickets. It would be great if MLB Ballpark gave you an option to receive your tickets on your phone or have them emailed to you. Just like the airlines do for one’s boarding pass. Instead, MLBBallpark leaves you frustrated and full of anxiety on if you are going to see the game.

Addition: I just spent over 10 minutes trying to submit this review because every nickname I try to use is taken and you can’t submit without a nickname! This is ridiculous!

Every time I buy tickets and need to log in to the Ballpark App to access my mobile game tickets, I have trouble even logging into MLBBallpark . I always get an error message that says “Something went wrong trying to log in. Please make sure you have a stable network connection and try again.” Really?? I have 4G Verizon network and ALL my other apps work without any issues. Why does ONLY this Ballpark App continue to have issues allowing people to log in. It’s 2021… you’d think they could have resolved the most basic concept of an app that includes allowing users to log in. I hate that MLB makes us use this terrible app in order to access our tickets! I always have to call and request the tickets some other way because of this horrible app that never works. I would give it negative stars if I could.

I can’t emphasize this enough. DO NOT DOWNLOAD! MLB is peddling a crap app. To see my tickets, I had to verify my email. To do so, I had to follow a link and enter my credit card Info. There was a check box you had to uncheck if you didn’t want it to automatically subscribe you to a video streaming site, Tudum. I did this and it still subscribed. I messaged and emailed Tudum to cancel and have yet to hear back. To top that off, I tried to pull up my tickets and it said they would be available closer to game time. Drove to the game, pulled up the tickets and, while it showed the seats and parking ticket, it said it couldn’t display the barcode…. Ended up having to go through Ticketmaster to find my tickets. MLBBallpark is useless and subscribes you to a service you won’t use and, apparently, makes it impossible to unsubscribe from…. DO NOT GET MLBBallpark.

Wow what a terrible customer experience! My friend bought me a ticket to go to the game with him. He forwarded the ticket to me. I have to download an app in order to receive a ticket? Talk about a terrible customer experience. Now I download MLBBallpark I create an account and my ticket is not visible. I dig into MLBBallpark it says that I have to verify my email address in order to receive my ticket. I log into my computer I verify my email address. Now I refresh MLBBallpark I still don’t have my ticket. What a complete waste of time as a small business owner this is probably the worst customer experience that I’ve ever had trying to get tickets. What a joke. Dear MLB as one of your customers that goes to several games per year you can do better. More importantly your customers deserve better.

With your latest update you took away Fan fest check in’s, homerun derby check in and all pictures related to those events. Why would you remove those events years after I checked into them? And I also am not able to add old games that I did not check into at the ballpark. Very disappointing. Your app was perfect before why keep tinkering with it and removing popular features? Also I noticed you removed all my World baseball classic check in’s from 2017! Why would you remove all these games and events. I hope this is a glitch and will be restored very soon. Also would be nice if we could add spring training games. A lot of people travel to ballparks all across the county and want to log their experiences. It’s very disappointing that all the features keep getting removed. MLB please listen to your fans.

First time I used MLBBallpark for ticketing went very well. Second time was a nightmare. Purchased both a parking pass and two tickets. MLBBallpark said I had three tickets - great - but when I went to access the tickets the only thing that would appear was my parking pass. Game tickets nowhere to be found. Tried multiple times to retrieve them - nothing. Got to the gate and the gate attendant wasn’t able to help either. Her manager had to walk us to the box office so they could try and retrieve our tickets out of the system. Couldn’t find them by my name or order number. Finally, once we produced the CC used to purchase the tickets, the agent was able to find them. By then, we had already missed some of the game. What if that card was not with us? They wouldn’t have found our tickets and we would have either had to be another pair - or wasted our money entirely, along with the game. If MLB wants to go this route for ticketing they NEED to fix MLBBallpark. Very frustrating.

This is the first year that I was told we basically have to use this. It was get your season tickets early ( digital) of wait several weeks more for hard tickets. I have friends who don't want to create an MLB account and download MLBBallpark just to attend a single game. What if they want to walk out of the ballpark and come back in.(Medical reasons)
You can't tag the tickets so now I have 9 tickets for a game that I have to try and remember who's got what tickets. Simply before I would clip each person tickets with a note of who's they were. Weak beginning. So many flaws that it will be a mess until MLB really spends some $$ on a proactive development team. Looks like they hired the lowest bidders... Sad

I’m completely done with going to Cardinals games all together. The hoops you have to jump through just to buy a ticket let alone the ridiculous amount of steps you have to go through to try, yes, try and retrieve them starting with having to download an app just to have a chance at actually see your ticket. My wife forwarded me tickets to one of the the Cardinals games to my email but no can’t get your tickets there. You have to download an app. So I did that. Tried to set up an account but it tells me there’s already an account under my email. I have no clue how that happened so I go through the process to change the password. Then when I open MLBBallpark and try to log in; it tells me the email address and password doesn’t match. I’m done! I’m through! Not when I can sit home, watch it on TV and not spend a fortune on food and drink, parking and gas to get to the ballpark and back home. 😝

When ESPN Passport went away, I was super bummed. All my historical check ins across several sports disappeared almost overnight. Thankfully, MLBBallpark at least brought back the baseball portion of my lost archives. I was thrilled to check in the games that I had attended well after the fact and add pictures and little anecdotes and the stats that MLBBallpark adds are fantastic. I did have one slight problem though. I went to a game in 2013 that ended after 7 innings due to rain but it wasn’t listed on MLBBallpark despite being an official game. I checked in for a game the day prior and waited for the ability to correct it. Then for whatever reason, at some point they took away the ability to edit entries or add games after the fact. I’ve been hearing for YEARS how that feature is coming back any minute now but I’ve largely lost faith. Every 6 months or so I get irritated all over again about my mistaken entry so I email, call, and basically beg for them to edit my entry themselves...but no progress. It’s literally the only thing preventing MLBBallpark from being a perfect tool for any baseball fan, the powers that be are fully aware of it, and yet are working on it at the speed of molasses running uphill.

There should always be any forms of medi shown posted on up here that would actually always be able to explain as specifically as possible about the reasons for why it is always as impo as ever nowadays m, today in general that all of these forms of media always make sure to explain the very best that they all ever could about always making sure that this type of app never,ever sets any sorts of limits to all that it could ever have shown on it. This meaning like the amounts of specialized types of fea that are ever installed into it that would actually allow any sorts of fans in general to actually be able to keep up with any types of teams in the sport of Baseball itself regardless of the types of teams that they all are. All of these types of things should all always make sure to include translating all of these types of features into as many different worldwide foreign languages as possible. Lastly, all of the forms of media mentioned way earlier in the beginning should all always be translated into as many different worldwide foreign languages as possible and everything.

I got an additional email address so added it as second verified address. But have trouble adding tickets sent to that address to MLBBallpark . Nearly every time it fails once then I have to try again and it works. One game won’t show up even after my friend I’m splitting the seat package with canceled and resent to the primary address.

Also the home page shows my next game as the second game in my tickets list. And I get an error message when I try to down swipe to refresh the tickets list. MLB if this is going to be the primary way to distribute and use tickets you need to do better.

MLBBallpark is great but there’s a few features I would love to see. The ballpark app should be about the ballpark experience. You should be able to do things like order food to your seat at a game, purchase memorabilia and apparel through MLBBallpark , or even play trivia games that display in the Jumbotron for prizes. Simple things that can make going to a baseball game more fun. Everyone’s already on their phone why not get them off Instagram and in MLBBallpark. You could have people earn points for purchasing tickets and apparel and reward them with various things. Incentivize people to go to a game it’s that simple and it seems like you’re missing a good opportunity.

The 8.0 update made this once incredible app, absolute garbage. I can’t see notes that I’ve made, pictures that I’ve taken and the lists of teams and ballparks that I’ve visited. I used to recommend MLBBallpark to lots of people, but unless changes are made to return to the way that it used to work, I will not be recommending to anyone. Please fix MLBBallpark to how it used to work!

Update - A few years later and MLBBallpark is now better. Lost a few check ins and photos, but MLBBallpark now has added Spring Training games (back to 2006) to check into. My only complaints are that I can’t access all of my photos on my phone; just a select few to add to those new checkins. Also, MLBBallpark doesn’t post them in the order that I would like and it hasn’t updated all Spring Training Ballparks. Other than that, MUCH BETTER. I’ll go FOUR stars now!

Thanks for the update I just need help with this plan and I’ll check it again soon thanks for checking on us to discuss our plan to begin with this weekend we will discuss it again soon and we’ll see what happens next Monday thanks again again soon as you can we can help us out thanks again and we have to have our next meeting soon thanks for your help soon as you have an opportunity for our future thanks again and thanks again to the help for our prayers for helping you with your family soon as we can we are not going for our next church we will discuss it with our you soon thanks
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Edit:
THANK YOU to the developer team for adding the historical check-in feature!! 5-stars

Original Review (4-stars):
One of the most basic features should be the availability to add previously attended games to your My History page. If for whatever reason you are unable to check in, there’s no possibility for you to log your attendance to the game. I understand and can appreciate how MLBBallpark has shifted to a ticket-focused platform, but you have to let your users be able to log events MLBBallpark may not have tracked. Otherwise, there’s not much we can really do with this. Please consider this to a future update.

The refreshed for 2020 version of MLBBallpark is probably worse than the 2019 version. Thanks for bringing back the functionality of being able to add games that I’ve been to and access old photos, that should never have gone away, but it’s entirely unstable and I can’t scroll around without it being buggy or crashing!

Also, all of my tickets right now say I need to call the box office, so why have this silly app? It literally doesn’t work.

Last night I bought a ticket from the mlb website. It told me my ticket was available on the ballpark app. It asked me what my mlb teams were and I put them in. When I went to look for my tickets they weren’t in the account. I used the same email to sign up with ballpark that I did to purchase my tickets. I have tried everything possible. I even deleted MLBBallpark then redownloaded it. When I tried logging back in after deleting MLBBallpark , it said that my account didn’t exist... I paid $80 for tickets and now I am unsure if I can even go to the game now...

I've always enjoyed using MLBBallpark as a diary of every game I've been to. Unfortunately the changes made last year prevent me from even checking into a game if I didn’t get the tickets through my MLB account.
Attending as the guest of a friend?
Can’t check in.
Walked up and got tickets at the box office?
Can’t check in.
Bought tickets on StubHub?
Can’t check in.
Given tickets by the team!
Can’t check in.
There are a lot of legitimate ways to get tickets that don’t involve loading the tickets into my account. MLB should not be penalizing this behavior. They should be excited to collect the data I was sharing with them about all the ways I enjoy baseball. FAIL.

I recently downloaded MLBBallpark again after not using it for quite some time, and I used to look up games I went to as a child that I need to look information up on again, but have noticed I can no longer edit/update this information as I have in the past. I already wrote the MLB Support page within in MLBBallpark , and after some internet searches, I noticed this currently is a feature they’re still trying to restore for 2020. It’s disappointing that what I used to find useful about MLBBallpark is no longer the case and no resolve seems to be in the near future. Disappointing.

I really wish they would bring back the records of all the teams you have watched, not just the home team records. Pretty cool seeing what the Angels or A's record was when I saw them play or any team for that matter. I’VE BEEN TO 3 GAMES THIS YEAR AND HAVEN’T BEEN ABLE TO CHECK INTO 1 GAME YET. MLB, as fans of this great game we expect more than an app that for 6 weeks has said we are working on it. The rating of MLBBallpark is a 1.7...you are killing us smalls!

Not sure why I still can’t add previous games that I went to. I see in the latest update I can at least add photos of games I checked in on. Please update the journal feature!! They say they're working on it!

I’m someone who wrote my entire journal going back through stubs from when I was a kid. A lot of the features have been restored into my history. I think the ability to edit notes after the fact and checking into past games is still crucial to getting MLBBallpark back to as awesome as it used to be.

I bought a ticket for Nationals Winterfest and downloaded the Ballpark app as requested. But once I logged in I can’t find where the ticket is.
Do I access MLBBallpark Store every time I want to get into Ballpark?
Please send steps on what I do next.

I checked in too early, apparently, and app recorded me as on a ballpark tour. Now, I can’t add the game. Would be nice to add another W for my Cubs! Also, would love to add games I’ve been to in the past, add text to present games, edit text from past. But, getting there, thanks for the updates.

I was going through my App library today and was intent on cleaning up some things and toss those apps that are never used. High on that list was BALLPARK.
For years I and hundreds of reviewers have been clamoring for one feature: Let us add games we have attended prior to 2005.
It’s HERE! What a coincidence that I happened to read the details and on the very day that this is updated and I was going to chuck MLBBallpark .
I’ve given it a try and it is all I wanted. Just a simple way to track the parks I’ve visited, score of the game, notes that I may recall about that day, etc. All the things I’ve been keeping on a spread sheet up until now. Thanks MLB!! 4 out of 5 stars!! 1 off for making us wait so long. : )

Love being able to see the history of all my ballpark visits. Also really easy to pull up my tickets on game day.

The ease of access to tickets, my favorite teams news, and the need to know information for upcoming games is unparalleled. MLBBallpark is easy to use, clean looking and a really enjoyable experience leading up to visiting a ballpark. Keep up the great work MLB Designers and Tech!!!!!

Finally can add pictures after checking in!

Great for keeping track of schedules and my tickets, especially when I need last minute tickets to take my Dad or friends.

From accessing my tickets to learning about what’s going on at Citi Field, Ballpark app has been ideal for my gameday experience. Love checking in to log my games in My History!

I have been a fan of baseball and all sports at that. I love how mlb is innovative at makes the experience better for the fan. Thanks mlb keep on hitting it out of the park.

I am trying to buy 2024 single game tickets and I’m very frustrated as my credit card keeps being rejected and I’m unable to gain timely assstance

Laughably bad. Too annoying to deal with. Very disappointed as we’d like to see a lot of Rays games this April but have thrown in the towel thanks to the MLB Ballpark app thingy. Two of our party missed today’s opening day game.