Subway Surfers app not working? crashes or has problems?

Subway Surfers Status

Published by Sybo Games ApS on 2023-12-13

Presented by Kiloo Games and Sybo Games. DASH as fast as you can! DODGE the
oncoming trains! Help Jake, Tricky & Fresh escape from the grumpy Inspector and
his dog.

I have a problem with Subway Surfers

Are you having issues? Select the issue you are having below and provide feedback to Subway Surfers.

User reports:
App has problems

User reports 17

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

47.1%

Connection

29.4%

Something else

29.4%

11.8%

Reported Issues: 5 Comments

By Gilles Lussier 7 months ago

Android : Subway surfers can't load advertisements (ie black screen instead), so I can't go back to playing or getting all the points.

By Amy 1 year ago

My subway surfers can’t get past the loading screen, then it crashes and returns me to my home screen.

By Lycidas 1 year ago

It keeps saying connection problem but my wifi is good and my data

By Vincenzo 1 year ago

My subwaysurfers isn’t working I cant load in(constantly in loading screen)

By Helena 2 years ago

Konection problem konection error Szek seting.

Common dislikes about Subway Surfers app

- Ads can be annoying

- Graphics are outdated

- Battle pass layout is confusing

- Glitches can be frustrating

- Update caused players to lose progress

- No use for battle pass skins

Have a Problem with Subway Surfers? Report Issue

Common Subway Surfers Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Subway Surfers app on iOS and Android devices. Solve all Subway Surfers app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Subway Surfers iPhone Issues and Solutions

Subway Surfers iOS app crashes, not working, errors
Subway Surfers iOS app network issues
Subway Surfers on iOS has black/white screen

Subway Surfers Android App Issues and Solutions

Subway Surfers has errors/crashing/not working
Subway Surfers server network connectivity issues
Subway Surfers has black screen

Subway Surfers iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Subway Surfers app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Subway Surfers app crashes or not working on Iphone (iOS):

Close and restart the Subway Surfers app on iPhone
Update Subway Surfers app to the Latest Version for iOS
Uninstall and reinstall Subway Surfers iPhone app
Update your iPhone to the latest iOS version

Fix Subway Surfers on iPhone unable to connect to server/internet connection issues::

To resolve Subway Surfers network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Subway Surfers black/white screen (blank screen) on iPhone:

Follow the Subway Surfers iOS app troubleshooting guide Here →

Subway Surfers Android App Issues and Solutions

Fix Subway Surfers not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Subway Surfers app issues:

Force Stop the Subway Surfers App
1. On android, goto "Settings" » click Subway Surfers app. » click "Force Stop".

Update Subway Surfers to the latest version on PlayStore

Clear Subway Surfers App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Subway Surfers app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Subway Surfers.

Fix Subway Surfers unable to contact server/ Subway Surfers internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Subway Surfers » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Subway Surfers » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Subway Surfers on android.

Solve Subway Surfers black/white screens issue on Android:

Follow the Subway Surfers android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sybo Games ApS, developers of Subway Surfers.

100% Contact Match

Developer: SYBO Games

E-Mail: [email protected]

Website: Visit Subway Surfers Website

About this app

Help Jake, Tricky & Fresh escape from the grumpy Inspector and his dog. A Universal App with HD optimized graphics for retina resolution. Subway Surfers is compatible with iPhone 4s, iPod 5, iPad 2 or newer.