Contact Zello Walkie Talkie Support

Zello wants you to get their paid service. Nothing wrong with that, except they deliberately refuse to provide support for the free app, all you have is the online faqs. I was on the phone today with a rep asking for help using group conversations. A simple question, after which I’d consider the paid version for our not for profit. I need to be able to compare features in the free vs paid before making a decision. Was flat out told that any q’s for the free app can’t be answered, support will only be offered for and if you sign up for the paid service. Guess what - was going to, but won’t be doing so now. Says a lot about a company they’re not willing to stand behind and offer FULL support to users for their product.

This may seem trivial but for no apparent reason the dev changed the logo/icon which now doesn't have the "Z" as a part of it. The new icon makes no sense, not quickly drawing the eye to Zello, because it is just an abstract design, again making no sense and changed for no good reason other than for the sake of change itself. And that is never a good, well-founded, valid reason for doing anything. Just go back to the previous, attractive icon and leave well enough alone. I have skipped the latest update, with the new icon, hoping you will change it back before I update. Otherwise, it's a good, useful app which comes in handy sometimes. What does the new design even mean, anyway? How does one get "Zello" or even a "Z" out of that hot mess? Have you ever heard the saying "If it ain't broke, don't fix it" ?

They need to do a better job really /pushing/ the fact that you need WiFi. Everyone who told me about this app said its perfect for when the power goes out and cellphone towers are down and you can’t communicate with the outside world. That is when WiFi is down so uhhhh yeah. Very frustrating. I was just in Hurricane Florence and then Hurricane Matthew. Florence I thought it was just a glitch but then it also didn’t work during Michael so I just am very upset because that’s when I need it most 🙃 and when you click help, instead of taking you to like an FAQ page or something, it takes you to a website, which also needs internet 🙃 But outside of internet issues, the app is great. It really is like a walkie talkie for your phone and the basic UI is great.