Elevations Credit Union Reviews

It's amusing that another review is titled, "use the website instead", because I find the Elevations website even more dangerously incompetent than ElevationsCreditUnion . The website authors are so flagrantly clueless about writing a website that they can't even figure out how to get an account number during a transfer. The phone app developers are so incompetent, they cannot figure out how to find a third-party tool to take photos of checks without making the user wait and wait and wait until it finally gives up on "automatically" taking the photo before honoring us with the privilege of doing it for them (let alone writing such a tool themselves).
As an engineer myself, I would happily tell this to their face, except I would need to use very small words for them to understand. They take are that bad at what they do.
This credit union doesn't have a clue that people generally use websites and apps instead of going into the branch (at which the people are surprisingly competent and polite), so they hire particularly dumb elementary school dropouts to write the software that we have to use.

Go elsewhere before you get trapped by the stupid people through a mortgage! You have been warned.

Let these losers go bankrupt. They deserve it for the blood pressure spikes that they're online presence causes. The great people at the branches can find employment at a credit union that has any idea what they are doing.

correctly. What is showing as a total in your account is always incorrect. I’ve had to pull money from the account and when I make a payment on something I transfer that money in because if you don’t do that, it will bounce every time. I’ve even come to think that elevations is keeping money because somehow the total that it says is different than the total of money I’ve put in and there is no explanation. For example, if I spend $2 I actually transfer in $2 and it still bounces back saying insufficient funds. Does not make sense. I wish they wouldn’t have updated the. App to this one. It’s horrid! Really disappointed I cannot use ElevationsCreditUnion to keep track of my balance.

App is painfully slow after the latest couple of updates- the loading screen just to see the snapshot page sometimes takes 1-2 minutes, and trying to get into any transfer or settings pages takes even longer.

Edited 11/25: I am NOT enjoying ElevationsCreditUnion , despite the bizarre developer response posted here. The lagging loading screen is a serious detriment- if I need to check my balance or make a quick transfer on short notice in the checkout line I’m totally out of luck because it takes 10 minutes to get anything to work. This needs to be a priority to correct, as the mobile website is pretty clunky and not an appropriate substitute.

Doesn’t go into landscape so I can’t use it.

Won’t allow me to log in even after I logged in 10 minutes prior. Loses my accounts so I can no longer see them all. Can’t get in to pay bills, can’t pay into another Elevations account, despite having all information and account numbers correct. Tells me the account I need to pay can’t be found in their system, despite receiving bills for that account and having it show up in the account holder’s page. No customer service available since the update!!! So it’s not working for a ton of their members, nor does the website any longer. I need to bank, so will probably have to move all my accounts..

ElevationsCreditUnion has shown me the wrong balance twice so far since release and just cost me $93 in overdraft fees. The pending transactions were not being reflected in my balance like it does for the most part and had in the last version. A couple weeks ago it didn’t show I had recovered my paycheck via direct deposit, but showed up when my wife logged in on her phone. Once I logged out and back in it was corrected but now I can’t feel confident that I’m seeing a true balance.

No warning forced change, new password new ap no widget. Not only annoying to me but for an elderly client it has become a huge mess. Having to revalidate repeated and change password repeatedly is hard for those with memory issues. Widget allowed easy quick access, they took that functionality away. I should charge by the hour for dealing with the new update because then my balance would rise dramatically, though I’d not be able to see that easily now.

With the recent update, if biometric login is enabled, the account login screen can be bypassed with the phone password. Before the update, your banking password was required if biometric authentication failed. I want the convenience of biometric login but not if anyone with my phone password can gain access to my banking app. Please change this back to how it used to be.

While I am ok with this credit union for the most part, ElevationsCreditUnion is a joke. There are many glitches and it seems almost impossible to access things that should be right there on the front page such as your rewards. ElevationsCreditUnion is difficult to navigate as it leads you through these loop-holes along with glitches. Thinking of switching my bank account just because of how irresponsible ElevationsCreditUnion is.

I’m trying to deposit a check and can’t woth their new update. It brings me back to the settings after I take a picture of the front of the check every single time even if I re-open ElevationsCreditUnion and close it out and try again. Frustrating for sure. Please fix. ElevationsCreditUnion used to be amazing and a powerhouse.

The latest update of July 2023 messed up everything. I had each of my accounts named so I knew which account belonged to each of my 5 children and my accounts. All names are wiped out. I lost access to one of my children’s accounts all together. I called a teller (who was rude) and directed me back to ElevationsCreditUnion for assistance. I’m not able to get access at all. This CU promises decent interest on kids savings yet 3 of my kids accounts have not received any interest at all. After several calls, and depositing more money per the teller request, no interest. Perhaps a different CU should be considered.

the new update doesn’t allow for a widget of your balances like ElevationsCreditUnion has literally had for several years. money management is no longer a thing, & my history isn’t synced so that I can start budgeting again? Scout? the chat message feature to help can’t even do anything when you say “chat with agent”. This credit union has failed it’s members, people who pay to hold their money here. They roll out new phone systems, new platforms, yet they are reactive to what’s wrong instead of proactive before launch. The frontline staff are grossly underpaid for what they have to deal with for the lack coming from above. 0 stars.

Deleted ability to get into account by releasing this too soon, so forced to do. Your new (2 day old) digital app needs ability to add spouse on joint accounts. Was asked to upload ID, is yet another issue that didn’t do a thing for me, except expose my personal info! I thought it might clarify my profile as joint account; nope! Inability to add ‘snapshot’ as widget on iPhone, although the previous version had the ability to do. Who wants to divulge SSN and DOB in order to get initial access to change password? No búenó! Security risk doing so, IMO. So many customers with problems it is a 40-90+ minute wait to get live agent help. Robo chat is worthless, as well. Programmers can do better!

Not sure why you need ElevationsCreditUnion when the website is much more useful. My big gripe is the search function is very primitive. For example , there is no obvious way to search for a range of dates.

Bill Pay is also confusing. If you select Bill Pay from your checking account, you can only create a new payment, no history or pending payment info. But if you enter BillPay via the “more” option at the bottom of most screens, you do have the same tools as on the website. Why have different results when choosing Bill Pay from different entry points????

I only use ElevationsCreditUnion for mobile deposits.

ElevationsCreditUnion redesign is pretty nice, but I’m not stoked about losing my widget for quick balance, not sure if there’s a new way to add it to my widgets?

As for my accounts, I’m not really liking how I have to go through each of them to see the account numbers. I do wish that can be switched back, as I have multiple cards for a couple accounts and it’s annoying having to go into each one of them to make sure I’m withdrawing from the correct one.

I think the overall experience with ElevationsCreditUnion have improved as far as speed and design.

Sometimes just leaving things alone is best. But no. Developers feel the need to justify their role and monkey around with a good thing. Now the "new and improved" app for iPad only does profile view (no longer landscape) - a bust for people using keyboards. Months later still not addressed. And beware of anything trending towards Digital ID (soft rolling out). Unless you want to live entrapped like the Chinese.

Super clean and much more functionality than the previous version of ElevationsCreditUnion. I can see all my connected accounts which is super useful and the savvy money credit monitoring is great. Improved navigation too. Really happy with the updates!

Love the new app! Looks better and so many more options! Check out the desktop version (website) so much available! Chat team is incredible if you need help

ElevationsCreditUnion is great and the customer service is even better! They are quick, extremely kind, and helpful with any questions that you may have. They have no hidden fees and the best bank that I have ever been apart of. Join it!!! It’s amazing.

I love ElevationsCreditUnion it works great doesn’t crash it’s nice to do all my transfers for bills right through ElevationsCreditUnion my wife and I have the same bank so I just send the money to her and she transfers it all

After getting the update done, I am now enjoying all the benefits of the new IMPROVED Elevations CU on line banking and loving it! All my accounts in one place, new touch activation, what’s not to like!!! Thanks Elevations CU. Made my day!!❤️