Draw and Tell app not working? crashes or has problems?

Draw and Tell Status

Published by Duck Duck Moose LLC

AWARDS: Parents’ Choice Gold Award; Selected by Apple as New and Noteworthy;
Children’s Technology Review Editor’s Choice Award. AGES: 3-9.

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Common Draw and Tell Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Draw and Tell app on iOS and Android devices. Solve all Draw and Tell app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Draw and Tell iPhone Issues and Solutions

Draw and Tell iOS app crashes, not working, errors
Draw and Tell iOS app network issues
Draw and Tell on iOS has black/white screen

Draw and Tell Android App Issues and Solutions

Draw and Tell has errors/crashing/not working
Draw and Tell server network connectivity issues
Draw and Tell has black screen

Draw and Tell iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Draw and Tell app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Draw and Tell app crashes or not working on Iphone (iOS):

Close and restart the Draw and Tell app on iPhone
Update Draw and Tell app to the Latest Version for iOS
Uninstall and reinstall Draw and Tell iPhone app
Update your iPhone to the latest iOS version

Fix Draw and Tell on iPhone unable to connect to server/internet connection issues::

To resolve Draw and Tell network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Draw and Tell black/white screen (blank screen) on iPhone:

Follow the Draw and Tell iOS app troubleshooting guide Here →

Draw and Tell Android App Issues and Solutions

Fix Draw and Tell not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Draw and Tell app issues:

Force Stop the Draw and Tell App
1. On android, goto "Settings" » click Draw and Tell app. » click "Force Stop".

Update Draw and Tell to the latest version on PlayStore

Clear Draw and Tell App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Draw and Tell app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Draw and Tell.

Fix Draw and Tell unable to contact server/ Draw and Tell internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Draw and Tell » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Draw and Tell » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Draw and Tell on android.

Solve Draw and Tell black/white screens issue on Android:

Follow the Draw and Tell android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Duck Duck Moose LLC, developers of Draw and Tell.

Verified email

Contact e-Mail: [email protected]

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Developer: Duck Duck Moose, LLC

E-Mail: [email protected]

Website: Visit Draw and Tell Website

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Developer: Kwalee Ltd

E-Mail: [email protected]

Website: Visit Kwalee Ltd Website

About this app

Founded in 2008, the company has created 21 top-selling titles and has received 21 Parents’ Choice Awards, 18 Children’s Technology Review Awards, 12 Tech with Kids’ Best Pick App Awards, and a KAPi award for “Best Children’s App” at the International Consumer Electronics Show. Like all Khan Academy offerings, all Duck Duck Moose apps are now 100% free, without ads or subscriptions. Duck Duck Moose, an award-winning creator of educational mobile apps for families, is a passionate team of engineers, artists, designers, and educators. AWARDS: Parents’ Choice Gold Award; Selected by Apple as New and Noteworthy; Children’s Technology Review Editor’s Choice Award. For kids ages 2-6, don't miss Khan Academy Kids, our new early learning app to help young children with reading, writing, math and social-emotional development! Duck Duck Moose is now part of the Khan Academy family. Khan Academy is a nonprofit with a mission to provide a free, world-class education for anyone, anywhere. We’d love to hear from you! Visit us at or drop us a line at support@duckduckmoose. com.