Ruzzle Reviews

The game is pretty good and the random matchup system works well to find similarly skilled players. But the ads after every single game are too much, and take too long. It takes less time to close and reopen Ruzzle than it does to get through an ad. Crazy. Team play is underwhelming, and both team games and events are designed to make you use coins for power ups. I don’t think a puzzle game like this should have power ups, but it’s a minor issue and not available in the regular matches, thankfully. Overall, solid game, best of the boggle-like games I’ve played, but the ads are the biggest problem. I know the devs need to make some money, but these ads just take way too long, some require multiple clicks, each with their own timers, to get past them.

ADDED NOTE: Dev’s response to this review says that ads can be passed after 6 seconds, which would be reasonable, but is unfortunately not the truth. Most ads require you to wait roughly six seconds before the double arrows come up to pass it, but then an App Store page for Ruzzle being advertised comes up (which you must click “done” on), and then ANOTHER 6 second timer comes up to pass a third page, all for the same ad. Three separate clicks with their own timers for one ad is just ridiculous. Alternatively, I’ve been getting ads where there is a ten-second timer, which doesn’t start right away. I would be thrilled to have ads with a 6 second timer, and would not have complained.

The more recent updates to this game have ruined it. There are bugs and glitches constantly that make the user lose coins, coins that you must watch ads to earn and sometimes can earn a few by winning events/tournaments. Sometimes you watch the ads and you never get the coins. Sometimes you play Solo Events and are unable to claim your avatar at the end, and sometimes the game says the event ended (when it just started) and clears your progress so those coins you used to play each round were wasted. They make it difficult to earn coins, so when you spend them on games and/or boosters and your progresses is cleared because of a glitch/bug, it’s like you paid for something you never got. How fair is that? Imagine going to a store, giving them your money, and walking out empty handed. That’s what’s happening way too often to this once enjoyable game. And support seems to only acknowledge that you made a complaint and they ask for a screen shot. How a screen shot tells them that my progress was cleared is beyond me. They would need a screen shot of where I was at before it was cleared as well, and how would I have that?? They don’t reimburse lost coins and it takes an excessively long time until glitches/bugs are fixed. Used to be my favorite game. Hoping they change things so it can be my favorite again.

I’ve been playing this game for yeeeeaaars! I ❤️ this game! I read some of the negative posts & even I’m sorry that some are unhappy with this app especially thinking Ruzzle is designed in a way to cheat... I’ve made a few genuine this app friends, some were even relatives of each other! I have learned over the years how to earn the ink, so I haven’t spent money since I paid years ago to get rid of the ads & my first purchase of ink & I don’t even remember how much that was 🤷🏾‍♀️ the only thing I need help with just started recently: the free help I earn daily that I save to use during my team play, the videos are taking much longer to play. At first I thought it was my phone, but after I hit one of them 4 times in a row for the first time & realized it used up all my free ones & still had to use my ink for 100 & this has happened several times within the past 2 weeks. And a few times it’s happened with my ink too... 😕 So I’m like ok, time to notify my this app fam 😂😂 because I’ve never had a customer service issue with you guys, nor have my this app friends that I’ve referred to y’all when they’ve had questions or issues! Let me know if I need to email 📧 ☺️

I play this app on an I-pad. The game can no longer be played in landscape mode. It is very awkward playing in portrait mode. Especially since I use it mounted on a keyboard. PLEASE change this back to the way it was.
( I do not have the rotation lock on)

Team play has changed, not sure what update, but rather recently. Our team is so sick of losing. We did not get worse at this app but the way the Game is now set up we lose so much. It used to be that Gold League would be difficult to come in the top three. However the Silver League was doable. Not any more. We lose more than we win. For example: at the moment our team has 15 loses and 11 wins. Our team score is 968. We are all so frustrated. It is obvious that the new focus is not entertainment but to force players to use currency to continue to play. None of my team will use our hard earned money to buy coins for more time or team help. In other words to win. What used to be a super enjoyable, stress-reliever is now a stress inducers. One additional note. If you could sort reviews by date, you would see in the last 9 months there are more one star reviews than at any other time period. I don’t understand why reviews can not be sorted by stars or by newest to oldest. That way it would be true transparency on how this once super fun game is now viewed.

This is my second review. First one is listed last. I enjoyed playing this game but the crap you have to put up with is NOT WORTH IT. While playing, the letters hesitate as you play so your score suffers, plus...I've been playing a long time and I have stats built up in the game and in the tournament. Then suddenly I was locked out of the tournament..could not play it anymore. Then I sent two messages to Ruzzel for help and no help. So For some reason I had to re-enter my email to sign in and the response was INVALID EMAIL. NO record of my email either that I've used for all of my games. Then said I had to establish new account ..so I tried but they changed my user name and password to one I didn't create. When I finally logged into this new account there was no evidence of me, or any past record of my longggg time playing stats. No decent customer service...if they had a good customer service to fix the first problem I would have given 5 stars. Obviously customers are NOT important to the, they have my money so to hell with me. .... This is my First Review. The new version is slow..touch is delayed...you touch a letter and in a second or so it registers. You can get any speed or accuracy with this fault. No fun anymore !! I have deleted it. Let us ALL know on FB when you have fixed the problems and it works and is fun to play again.

Newest update to free game after privacy agreement is awful and the game is no longer fun. My new phone freezes in the game repeatedly. Because the ads are too numerous and you are forced to hit them because they cover the play button, the game is no longer fun. There are double ads and for no reason you are taken to the web or to Ruzzle Store due to an ad or seemingly nothing. Have played a lot but will be stopping when my patience with all of this is done. I hope the developer will stop this because the only reason to play a game is for fun. The barrage of constant ads whenever you do anything is not fun. And I’m sure I am not the only one feeling this way. Your profits will ultimately suffer because people may not come back after they leave.

Favorite game but what is with the long time with the logo that started tonight? Then the game is sped up and uncomfortable to play. What time was updated? It's not working. I can see the logo just fine on the this app screen. Also,
I was knocked out of the game due to a call. It said to tap to return to the game. When I did, it said that the game was over due to cheating. What? So at 11 words the game ended. This has happened before after a call. I don't even know how to cheat with game, nor do I need or want to. This needs to be corrected.

this app is a great game. The only way it could be better is if a better company took it from Mag. Ruzzle is absolutely terrible. The game freezes and Ruzzle force quits; when swiping up it, it causes the phone to freeze for as long as 20 seconds (even after all other apps closed, clearing RAM and a hard phone reset); if you exit Ruzzle mid-game, Ruzzle resets when you go back, and all game progress is lost (this is new with the past update). Ruzzle clogs the CPUs performance so bad that even other apps run slow after swiping up from the bottom and switching (new bug as of the most recent update).

Team play is absolutely terrible. If you bet max coins (100) and win, you get your original coins back but only 5 or 10 extra. If you lose, you lose 100 coins. Every opponents' accuracy and creativity is 95%; only the speed varies, and that is inaccurate. Total coins per opponent is out of whac too; I've lost to opponents with total coin payout of <200, but have handily won against opponents with a payout of 225, and all other stars were similar. If Ruzzle wants you to lose, you will lose regardless of how well you play.

It seems as though the adds take a higher priority than actually fixing these bugs. It's been like this for years. Shame on you, Mag!

Started playing on a vacation with family and has turned into my favorite time waster :-)

The above was my review YEARS ago. I’ve been a daily player for years. Single player still is good but Mag you destroyed team play. So disappointed ... in team play I was a consistent leader on my team. We’re a high Silver, low Gold group. For the last three weeks The only games offered to me in team play are way beyond my level, even when we drop back to Silver. For the last 3 to 4 weeks I’ve been beat down and watched my chips fall by the way side. My skill hasn’t diminished ... and the level we’re in hasn’t changed ... but it sure seems like the ranking system has. The single player matches seemed unfettered, but team play now just seems to be a money grab ... it’s no longer “fun” .. which is why I played it. Now the only way for me to win is to use power ups (which I never use to need) which is just a constant drain on my chips and gold. I’m not the only one here, my other team members have noticed and commented on it. I understand the need for a company to make money ... but such an obvious “change” in the game is disheartening, and frustrating. I get it, everything changes, including the apps I’ve got installed and the ones that I use.

I came to this app on the recommendation of a reviewer for Word Crack (Mix 2) after that game drastically changed (for the worse). Once I got used to the differences, I found it to be a good substitute and a satisfactory way to scratch my word puzzle itch. But after the recent change, I find it just isn’t quite as good anymore.

Previously, when you challenged a random opponent, you were able to play first and then wait for someone to join the game; now you have to wait for them to play first. And when you are playing a round, there is no longer a pause button, which is extremely inconvenient. Sometimes you need to step away for a moment—go to the bathroom, answer the phone, etc.—and being able to suspend the gameplay until you could return was nice. And somehow, I just don’t seem to do as well in terms of both the number of words I find and the total score I achieve as I used to, and I’m not sure why that is.

I have severely curtailed my playing of this game, and I may end up nixing it right alongside Word Crack. (Why can’t anyone stick with a nice, simple, straight-forward word puzzle game?)

This is the best game ever!!! I bake cakes and I have a lot to do on a daily basis and it is overwhelming. This is the best game to put all of your stress away and just play your phone. Let me also add I own the bakery and it is stressful because I am the only one working in there except for my cashier... so when I go home I am so worried about tomorrow’s order and I just have anxiety really bad and it helps!! I also have a new born and a 3 year old that I have to take care of!!! My newborn is always breastfeeding so it is painful and when I am in pain I usually get on the game and just relax. My husband is a lawyer and we have a 3 story house that is always spotless so I am always on my feet before I lay my head on my pillow and try to go to sleep... I have the house all cleaned but sometimes that gets stressful and you have to take a break!!! So I play this game for a lot of reasons and let’s just say I have been playing this game for 5 years and it is amazing!!!!!

I would never stop playing this game!!!! Thanks you to the developers!!!🙂🙂🙂

Paid for Ruzzle years ago... Great game. I typically have played several times a day. The new tournament structure is simply unbalanced. It needs to be less chips to play a round and give out less at the top (I am sure other tweaks would work as well). The game has effectively been made to where the folks spending money will always have a tremendous advantage over ones unwilling to take part in micro transactions. While this is standard nowadays, this is just a little too greedy in this instance. The game is in a spot where it is not enticing enough to spend money and the reward is too low to warrant watching Ads. I know that game developers need revenue, but you have to offer better value to the customer in this instance. And giving the folks forking out cash this heavy of an advantage just kind of ruins the previous skill or time needed to get the high scores in the previous version of the tournaments.
I have tried to embrace the new structure, but after two tournaments, it just isn’t fun any longer (Tournament-wise). One-on-one matches are still great though!

This game is just outright fun...having the best score out of three rounds with higher point levels each round always gives you that chance of winning......which is incredibly addicting....it also keeps players of high skill levels humble for even a very skilled player can occasionally have a lower scoring round. Its a very playable game with 0 errors or lag time given the gaming device that I use. It’s challenging enough to keep players coming back for more yet simple enough that all age groups can play. The controls are easy to learn. With the sound on the noises release joy(endorphins) every time a player scores high. You do not get punished for using 1 word more than once (being punished for that would probably make a lot of users leave) but you do hear a short off-key sound that alerts you of the repeated word. Colors are great and vibrant so is Ruzzle picture. It’s an exciting enough game to put up with ads.

I love this app and have been playing for years. Lately, however, I've been frustrated with this app for a quite obvious score rigging. Team play is really great and I have a lot of fun, but can't help but feel "played". You play 3 rounds against another player. Results are immediate, clearly pitting you against someone who already played but still used to the same boards. When this app thinks you shouldn't be quite so comfortable if your winning you find yourself losing that game majorly. I always watch the replay so I can see how others find words. Soooo many times when watching the replay I can see the other person finding words and then suddenly the whole board will light up (like they suddenly found a huge word) and your opponent's score will double. This happens waaay too often to be true. Losing doesn't bother me at all, in fact I enjoy learning from other players. But it's hard to enjoy the game when you feel like your (more appropriately you OPPONENT'S) score is rigged. I'll keep checking back to see if this gets fixed.

Been playing for a long time. It’s a nice interface with a few bugs they seem to sort out. Most bugs seem to revolve around advertisements that freeze the game.
My big complaint as of late (and the reason for the low rating) is regarding tournament play. You are given random boards that vary quite a bit. If you choose to watch a couple adverts you can add 30 seconds and an extra triple word. This is important if you want to compete in the tournament.
Here’s the rub - Recently they reduced the tournament boards to accept boards that contain extremely low word counts. Meaning that on one board I played had a total possible 16 words. In tournament play this board is useless. If you want to compete you need higher scoring boards. I’m assuming that marketing decided that if they expand this range you will be forced to play more games and watch more advertisements. I was willing to give up this time with a higher minimum, but if they want my eyes on their advertisers that badly they’ll need to compensate the viewer IMO.
Thanks for the decade of word fun! Hopefully they can find a better formula.

Team help recharging

Team Help can only be used once then recharging we use to have at least 3 team help before recharging what happened???

Lost coins again with a game that ended in a draw. Says the coins will be returned BUT they weren’t. Love to see that fixed. Also Free Play does not always work. What about fixing some of the issues mentioned y me and others.

I’m on a team where a player left the team & their 4000 points left too. I think points made while on a team should stay with the team no matter what. That’s why there is a need to update this app along with many other suggestions that you are receiving worthy of updating.

Lost 100 coins 3 times once Free play didn’t work & twice froze in waiting mode. Also distribution of coins in both tournament & team play very unfair needs some updating so more rewarding to players. Exasperating.

A little cheap with amount of coins given when Tournament is over. But overall enjoy playing all aspects of the game.

Should have vacation hold so games are not lost because lack of playing time.
A little cheap with amount of coins given when Tournament is over. But overall enjoy playing all aspects of the game.

Should have vacation hold so games are not lost because lack of playing time.

Last update, photo of both Ipad app pic satisfied the developer that I had indeed paid. Thanks this app...5 stars to 3.

So you email them and absolutely NOTHING. Enjoy, but I can't use an app from a developer that feels just because they reply to a problem that somehow means they have given good customer service. Resolving an issue quickly is good customer service. Not just a polite email basically saying...you own the issue, prove it!

Update to comments below...
The developer is asking me to prove it with records from YEARS ago and take a snap shot to prove it...cause I must be a liar. I did one better...turned on the old pad and new one...showing both screens One with ad one without.
Apparently the mentality of the developer and support is we are liars. Yep! Awe full. Shameful. They need to reevaluate how they handle such a small thing.

I have been in touch with customer support. I recently got a new pad, replacing an identical pad and now I get pop up ads. I asked them to assist. I got double talk nonsense. My first review was 5 stars cause I love the game! I really do!

I went to edit my old review with this ad issue. I edit. I exit. I went back to read it a few hours later...and my review slamming customer service was gone! POof! It is gone? Well I am thinking someone over their is holding back review complaints..just saying!!

Great game unless you need assistance...then they want you to pay again too!

Several things. You took over 5000 coins out of my account and you need to put them back in.
Second, your system of calculating average score makes no sense. If I lose a game, you reduce my average by 30 points. If I win a game you increase my average 4 points. That means I have to win 8 games in a row to make up for one loss. This is a terrible system. Why would you do this?
Third, i have been ranked a Master for years and you have now demoted me to beginner status. The title doesn’t really concern me but when I play others who are ranked beginners, they really don’t have a chance to win, and it could discourage them from playing.
Fourth, it appears you still haven’t done anything
about changing the algorithm for European vs. English speaking countries, especially Italian and French. Because they have so many letters in their words, including more vowels, they have the great advantage. Thank you for reading and responding.

Response to Developer:
If my opponent uses a 20 second bonus, or solicits help from a teammate in order to beat me, then that is cheating, pure and simple. You say you are playing recorded games, so that means you have full knowledge that the recorded game has one or more 20 second bonuses, and/or help from a teammate. Therefore, you know that you are cheating. And the reason you are cheating is to get players like me to watch your videos or spend real money if we want any chance to win a league. If you can’t admit what you’re doing then either you’re in complete denial, or just flat out lying.

Team play is a scam. The game leads you to believe you are playing against real opponents in real time, but you are not. The game then decides it will cheat against you, crediting your opponents with words that there is no way they could have come up with on their own. By doing this, the game makers force you to purchase more coins, or make you watch videos - if you want any chance of winning a match. Team play is a fraud, and not worth wasting time or money to play it.

I have loved this game for years. I play it daily and purchased Ruzzle long ago. Now like Rovio and every other greedy developer MAG has ruined the game with micro transaction nonsense. Do what you will with the free version, but for those of us who paid for Ruzzle , we now have to pay more or watch ads to have a fair chance in tournaments? Garbage. Total corporate greed. What happened to making something people like, getting paid for it and leaving it the F alone? Now this app looks like a slot machine in Vegas with all the super high contrast “attraction” animations trying to get you to click and spend money or watch ads. Tournaments are now an exercise in how much cash you’re willing to spend or time watching ads. You want more money, just charge a few bucks more for the paid version. Don’t screw your devoted players to make a few cents off of game tourists. Zero stars for the latest update. I hope MAG is satisfied when your dedicated user base abandons you.

Loyal this app fan and daily player for a few years now. I purchased the ad free version a while back. The latest update is a huge bummer. You have to use chips to play all aspects of the game except regular challenges. This wouldn't be the worst problem, except that you're often waiting hours, if not days to play the next round in a challenge. So in between challenges I like to play the tournaments or team play. But you're dropping 10 chips for every game you play. And even if you win, you're not really even breaking even, forcing you to purchase more chips. Because I've already paid for the full version, this makes me feel like I got duped. I understand the developers need to make money (how else would we even have Ruzzle?), but the whole thing seems really unbalanced now. I'm disappointed and I hope the folks at this app will make some adjustments in the near future or I won't be able to continue to play.

I have loved this game for a long time. But I’m frustrated that there are SO MANY ads in the game now, they are now inserted constantly while playing. It is testing the patience of people like me who enjoy this game! It used to be but they would just be in between games. Now they are in between every round of the game, they pop up every time you go to the next thing. Perhaps just a way to get people to spend the money to go ad-free. Hard to come to any other conclusion.....
I just read a bunch of other reviews. There has been similar feedback. If anything, the ad issue has become worse! They are not only inserted in more places while playing the game, but they’re also harder to get out of, and often times you have to wait through two different timers to get out of the ad….. the main body of the ad, and then, when you exit out of that, there’s another timer that counts down another 10 seconds or more. I play a lot of games, and I’ve never come across a game that has so many ads. It takes all the fun out of playing a game, and I suppose that is the point… So that we will buy the ad free version. I suppose unless enough people complain, nothing will be done about it. It’s frustrating to read the developers response to peoples complaints they offer no solution, because they don’t want a solution or have a solution for you. Other than to buy the ad free version!

I’ve managed to develop quite an addiction to this app over the last 6-7 years. A staple in my wind-down routine after work while I half-listen to the news or an episode of some show I don’t care much about, my family knows, unless it’s a true emergency, if they need something from me and I’m in the middle of a game, I will not respond until the game ends.

Now to the offense and why I am writing this review. this app uses crass words that many may find offensive for a general audience. I have absolutely no problem with that. In fact, I find it amusing to see the occasional “C” word or “P” word or “D” word. However, use of the “N” word is beyond offensive. It is a racist slur that was used to refer to ALL people of African descent, as part of a widespread international system that justified dehumanizing, murdering and torturing people who were enslaved in the US. Of all the possible words available in the dictionary, to have this word as one of the acceptable words in one of the most popular word games of our time truly shows that there will always be some people who are incredibly accepting of devaluing human lives based on ignorant beliefs. At least now we know that the makers of this app and leadership at MAG are among them.

I've been playing this app for over a decade. I don't usually have too many tech issues. The most recent update, however, has made the game nearly unplayable. Suddenly, the experience/level bar in the top-left corner now blinks & flashes up and down during every. single. round. When I try to concentrate on playing words, all I see is the flashing of the green level bar. It creates "stickiness" in word play, it slows me down, and it causes me to make more errors. Then at the end of each round, I receive a message that says "Congrats!". It tells me I went up a level to level 60 and I'll be getting 100 coins. Well, I've been on level 60 for several YEARS! (I don't ever get the 100 bonus coins, either). I didn't think there was a level higher than 60, because as I said, I've been at level 60 for years. Oddly, my experience/level bar now shows me being at level 61. Huh? That was never a thing. And yet, after every round, I get the congrats/level up message/promise of 100 coins for reaching level 60! I don't get coins, I don't level up, and the level bar blinking and shaking during games is making it all but impossible to play. It could even be downright dangerous for someone with a seizure disorder. I hope they fix this ASAP!

There’s a few issues that bug me about this game… but I still play daily. I submitted a complaint a few weeks back and I never heard back. This new tournament feature that allows you to add 30 seconds for 100 this app gold is really dumb. Once time runs out the pop up immediately asks you if you want to add second or decline it is terrible! I’ve already wasted 300 coins because I’m in the middle of swiping a word and I accidentally swipe over the pop up and it takes my coins to add seconds even though I have a terrible score… I would have never paid coins to continue playing that round! Then another time I had a great score and I clicked to pay 100 gold… I would’ve won the weekly tournament but if froze once the time ran down to 1 second so I lost out on the 150 coins I paid for the bonus’s and the 100 coins I paid to add 30 seconds. 250 gold coins wasted on 1 level that crashed and there’s no way to contact in game customer support to report it! I sent the screenshot to the contact us page and never heard back.

I’ve been playing for 6-7 years (perhaps longer) and It’s seems that you have changed Ruzzle to ensure that those that are slower are crucified to the point where it is no longer fun to play. Your algorithms don’t seem to “Match” players strengths and weaknesses. Those with slower speeds (like myself) cannot even come close to winning a game. 1 out of 20 games is not what you call fun. I used to be matched with those who have the same abilities and made it much more fun. You need to match speed with speed. Then again, I would even question that. I’ve played those that apparently have very slow speed and still get 70 words to my 20-25. How do they have a slower skill than I but get 3 times the words. That’s not slow to me. Look at your algorithms!!! Disappointing.

Also - please please please get rid of the “Add extra time” pop up box that appears every single time a game ends in tournament play. So annoying and frustrating. If you can’t win during regular play, then don’t play.

Ever since the new pop-up was added asking if we wanted to purchase additional time using 100 coins, I have gotten that extra time by “accident” four times. I say by “accident” because I ALWAYS hit the No Thanks button, and it is odd that somehow the four times I had enough coins to pay for extra time, my finger suddenly manages to choose that option instead of the No Thanks button. When I don’t have enough (which is the vast majority of the time), my finger always hits the No Thanks button as I intended. Hmmmm. Kinda curious. This is the first online review I have ever made. That’s how aggravated I am. This problem, along with the general degradation of the game due to it being harder to win (without using boosters) and having to watch 45 second ads in order to get enough coins to convert to chips just to be able to play, every day I think about stopping playing it altogether. It’s not worth the hassle. Speaking of ads, you would have to pay me a very generous amount of money to ever play Royal Match. In fact, I make it a point to never use/buy anything I have been compelled to watch an ad for, but the Royal Match ads are especially annoying and frequent. BTW, what happened to the five second ads you used to have? Now they all seem to be the 45 second variety.

Many word games have come and gone in Ruzzle Store, but this app has stayed with us. For good reason, too; it's a very good game. The tournaments and team play really are fun, but my favorite will always be the classic three-rounder.

Though…the rarer letters (J, X and Z) really do not like showing up. Increasing the number of boards in which they appear just a little would make me glad. The letter Q I've seen, like, 10 times in total. I'm sure a this app veteran can go a while without seeing one! If you could, please turn the Q tile into a Qu tile. That way, it'll be much easier to use!

I do love this game, and it's one of my favorites right now. I just feel that increasing the chances of rare letters would make it better (but please, don't overdo that).

this app is the most fun word game around. However, it is aggravating at times. Sometimes, when you’re given a random opponent, or a choice of three, either they all three have much higher levels and skill than you, or they somehow keep beating you no matter how good you are and how low their level. This tends to happen after I either have a ton of coins or am on a long winning streak, leading me to believe the game is rigged. The other thing is that oftentimes, during team play, there will be one or two teams at #1 and #2 spots with high four-digit or even five-digit scores, while all other teams have scored so low that it’s practically impossible to catch up. And this happens on the first day or two of the tournament. It doesn’t seem possible anyone can get that great of a lead, especially when everyone on your team is playing, you have a full team, and everyone on your team is playing every day.