Contact Ruzzle Support

by OneOf8Billion

Been playing for a long time. It’s a nice interface with a few bugs they seem to sort out. Most bugs seem to revolve around advertisements that freeze the game.
My big complaint as of late (and the reason for the low rating) is regarding tournament play. You are given random boards that vary quite a bit. If you choose to watch a couple adverts you can add 30 seconds and an extra triple word. This is important if you want to compete in the tournament.
Here’s the rub - Recently they reduced the tournament boards to accept boards that contain extremely low word counts. Meaning that on one board I played had a total possible 16 words. In tournament play this board is useless. If you want to compete you need higher scoring boards. I’m assuming that marketing decided that if they expand this range you will be forced to play more games and watch more advertisements. I was willing to give up this time with a higher minimum, but if they want my eyes on their advertisers that badly they’ll need to compensate the viewer IMO.
Thanks for the decade of word fun! Hopefully they can find a better formula.

by AK_John

Response to Developer:
If my opponent uses a 20 second bonus, or solicits help from a teammate in order to beat me, then that is cheating, pure and simple. You say you are playing recorded games, so that means you have full knowledge that the recorded game has one or more 20 second bonuses, and/or help from a teammate. Therefore, you know that you are cheating. And the reason you are cheating is to get players like me to watch your videos or spend real money if we want any chance to win a league. If you can’t admit what you’re doing then either you’re in complete denial, or just flat out lying.

Team play is a scam. The game leads you to believe you are playing against real opponents in real time, but you are not. The game then decides it will cheat against you, crediting your opponents with words that there is no way they could have come up with on their own. By doing this, the game makers force you to purchase more coins, or make you watch videos - if you want any chance of winning a match. Team play is a fraud, and not worth wasting time or money to play it.

by An:onymous

I have loved this game for years. I play it daily and purchased the app long ago. Now like Rovio and every other greedy developer MAG has ruined the game with micro transaction nonsense. Do what you will with the free version, but for those of us who paid for the app, we now have to pay more or watch ads to have a fair chance in tournaments? Garbage. Total corporate greed. What happened to making something people like, getting paid for it and leaving it the F alone? Now Ruzzle looks like a slot machine in Vegas with all the super high contrast “attraction” animations trying to get you to click and spend money or watch ads. Tournaments are now an exercise in how much cash you’re willing to spend or time watching ads. You want more money, just charge a few bucks more for the paid version. Don’t screw your devoted players to make a few cents off of game tourists. Zero stars for the latest update. I hope MAG is satisfied when your dedicated user base abandons you.