hvv - Public Transport Hamburg Reviews

hvv - Public Transport Hamburg Reviews

Published by on 2024-03-12

🏷️ About: The HVV app is a route planner that helps users navigate Hamburg and its surrounding areas. It provides the best route for bus, train, and ferry to any destination in the area, including the appropriate ticket. The app also offers real-time travel information, mobile ticket purchase, and the ability to create favorite destinations and lines. Additionally, the app provides disruption messages and offers a 7% discount on digital tickets.


       


Overall Customer Experience 😎


🙄💅🫥 Neutral
40.0%

😎👌🔥 Positive experience
35.8%

👿🤬😠 Negative experience
24.3%

~ from Justuseapp.com NLP analysis of 8 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy to buy the right tickets

- Very useful and accurate information

- Intuitive interface

- Well designed

- Very convenient

- Buy month tickets on the app

- Keeps getting better



Read 21 Customer Service Reviews 👿🤬😡😠💢😤

4.5 out of 5

Complete garbage

2022-05-21

Whoever they hired to “update” hvv should look for a new career far away from computers.. Force closes and arguably the slowest app in existence, to the point of it being unusable.

No log in log out feature

2022-06-22

It is weird that there’s no log in or log out feature

Crashing after new update

2022-07-23

App just crashes after 2 seconds of opening it, started after the latest update

Latest Update is terrible

2022-08-24

App worked fine but they decided to “fix” something that wasn’t broken. Now the suggested trips are convoluted, the easy buying option doesn’t work anymore (I keep getting a notice that a ticket has been (!!) removed from my shopping cart and because of that I can’t buy a ticket - yeah I’m scratching my head too) and the whole user interface is unnecessarily bright and flashy as if the target audience is only teenagers…

Like it

2022-09-25

I’m not from here so it was tough to figure out how to get around. hvv was very helpful to get me where I needed to be. As I learned more route’s and different buses I realized that sometimes the bus would take me the long way there. Like the first couple of months I took the 186 to get to Elbe mall then I notice the 21 go the same place a little faster also. It’s just the 21 don’t pick me up near my home.

Nice App

2022-10-26

Makes it much easier to get around in Hamburg, without the guesswork :-)

Functions well, easy to use

2022-11-27

Easy to buy the right tickets (meaning also figure out which places are a shorter distance that you can get to for cheaper), and plan your trip.

Works

2022-12-28

Works the way it should.

Macht was er soll

2023-01-29

Toll, das man über die App bessere Preise bekommt

Priceless

2023-03-02

I use this every day

Easy to use App!

2023-03-31

Thanks for this easy to use App. I love it!

Great

2023-05-02

Great reliable app

Very helpful when visiting Hamburg

2023-06-02

hvv was very helpful in getting around Hamburg.

Absolutely necessary

2023-07-04

You cannot live in Hamburg without hvv. I use it constantly!

always good to have it

2023-08-04

Easy to buy a ticket and have the planing of all your trips.

BIG BUG

2023-09-05

Closes everytime after a few seconds

The functionality is great

2023-10-07

I highly recommend hvv. It really has everything you need for getting around the city.

Getting better

2023-11-07

You can now buy month tickets on hvv . They're doing a great job updating it and it only keeps getting better!

Excellent

2023-12-09

Very useful and accurate information, intuitive interface, well designed and very convenient. Thanks again for making this outstanding app available for curious and environmentally conscious sensitive tourists from around the world. 🙏

Love this App!

2024-01-09

hvv has helped so much, directs me step by step on how to get to where we need to go!

Great app

2024-12-16

Really useful and impressive. It would be great if the directions would work in offline too. I was traveling and had to have my iPhone on airplane mode so couldn't connect to network. Offline directions would be great.



Is hvv Safe? 🤗🙏


Yes. hvv - Public Transport Hamburg is very safe to use. This is based on our NLP (Natural language processing) analysis of over 8 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for hvv Is 59.6/100.


Is hvv Legit? 💯


Yes. hvv - Public Transport Hamburg is a totally legit app. This conclusion was arrived at by running over 8 hvv - Public Transport Hamburg User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for hvv Is 100/100..


Is hvv - Public Transport Hamburg not working? 🚨


hvv - Public Transport Hamburg works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with hvv - Public Transport Hamburg? Post a Review




Features

- Route planner for Hamburg and surrounding areas

- Real-time travel information

- Mobile ticket purchase via PayPal, SEPA direct debit, or credit card

- 9-Euro-Ticket available for nationwide use on all means of local and regional public transport

- Ability to create favorite destinations and lines

- Departure information for nearby stops

- Disruption messages for favorite lines

- 7% discount on digital tickets (excluding weekly and monthly tickets and the Hamburg CARD)

- Option to test the offer of hvv switch and book MOIA, MILES, SIXT share, and TIER in one app

- Feedback option to improve the app

  Customer Service/Support
Developer:
Hamburger Hochbahn AG