Contact Aeroplan Support

Aeroplan # 151 046 364 I cannot sign in to find out what my Points Balance is. LCBO advises that I do not have enough points to use at their store!!!!!!! And that is rediculous, because I have purchased MANY points when you had your Sale on Points Purchasing. I do not have a phone number for your Customer Service ....... PLEASE ASDVISE PHONE NUMBER for me to discuss my problems. Thank you John (Jack) Arno jack.arno@redacted

I have been trying to get my accumulated aeroplan points transferred to a new Aeroplan number as despite my best efforts , the Aeroplan number I was issued when the plan started remained unregistered even though I was collecting points I tried to get the number registered in February of this year and was informed it couldn’t be done and I would have to have a new account number. I was informed I would have to download the App, which I did but then I was prompted to change Apple password and it became extremely difficult. This could have been avoided years ago had I been given correct information when I was issued a card.All the times I used the card in the preceding years, I was never notified the card was not registered properly.I did call the help line in February when I was finally informed . I was given a new account and am still waiting for a new physical card. I feel that the transfer of points from account 370637340 to my new account328169263 should be a relatively simple process that shouldn’t involve downloading an App, and changing Apple I.D I would like contact information for Mark Nasir as I feel the process could be simplified The Customer Service representative was extremely polite and helpful but I know she is not responsible for the website and should not have to deal with dissatisfied customers

Air Canada just informed me why my air Canada trips don't automatically go to Aeroplan. On my Aeroplan card my name is Rebecca Aisenbach but on my passport it is Rebecca Aisenbach Gerlitzky. Please change this so that in the future there should not be a problem. I am travelling to Vienna on April 09 and my ref. no. is 308ZQR. Kindly put this into my aeroplan account. by entering my full name. Thank you. Sincerely, Rebecca Aisenbach 514-341-7484 My Aeroplan number is 117 346 783. I did send in about 9 boarding passes to Aeroplan which were not registered into Aeroplan. Hopefully they will enter it now that we know what the problem is.

Have tried to sign in and to set up new account. Told each time "you have entered an invalid e-mail address" This is the only e-mail I have ever had. I do also have an Aeroplan # 188087795. Your assistance is requested. Thanks

My Aeroplan No. 165 176 884 My wife No. 185 606 092 since Covid we did not travel, on February 3rd,2024 we flew to California upon my return I tried to check our status as soon as I sign in a notice appears on my screen that I was not using Aeroplan for the last 5 years, what should we do not to loose our trip points ?Thanks Mounir and Mirna Soueidan

I have two different CIBC Aeroplan accounts with tow different emails. one address is loder and now defefunct and the new is current. I need to merge that two accounts so I can retrieve my points.

During registration, I accidentally typed kathlyburns@redacted (note the "L"). Thus I never received a confirmation email. Trying to create a new account with a different email address fails because all other information is correct. Please correct the email address to kathyburns@redacted and send a confirmation email. My Aeroplan number is 177 583713.

CAN YOU PLEASE CALL ME 519 245 0808 My wife and I have not used Aeoplan for years We have misplced cards and passwords When we try to enrole can not as says we are enrolled at a present email Very frustrating - please call

Somehow, my Email shows up as wil.parkwood@redacted, which is incorrect. It should be the email above.

#1: I cannot log in to use my Aeroplan points; HELP I cannot find my Aeroplan card; need replacement

I have been trying to resolve this issue for 3 years. I would really like to speak to someone but I can never get through. I have tried everything online (on my phone and laptop). Here is the issue.: I have a TD Aeroplan card and I can see on my statement that I have a # and points, but I CANNOT access my account! My email has changed and I have forgotten my password. In order to change your password, an email is sent to the account on file (which in my case is an old email). UGH! The automated reply is "If the email address or aeroplan # you entered is associated with an account, we will send an email to the address on file to reset password." Not helpful if my old non-existent email is associated with the account. Someone please help!

I booked an aeroplan flight from Toronto-Brussels on July 5. I have not received the ticket. Please email it to me as my flight date is approachiang. Thank you

Because it has been more than 5 years since I last used it I had to apply for a new number, which I did, and got a new number. Since then I have tried to activate my account and when I try to get in I have to use a verification code which was sent to me on my computer. I have now tried about 12 times with the different verification codes that are sent but each time I am rejected so how do I activate my new account #154 421 838??

TD Aeroplan card holder. I have been a loyal Aeroplan member for over 30 years. My account is locked and was hacked. Have just got back from 2 mths in Mexico. While I was there I called Air Canada regarding missing points and was assured they would get on this but it might take awhile. I checked when we got home and nothing had been done. Yesterday I waited all day for a call back and am on hold this am after calling at 8:00. This is unacceptable and will next go to TD to see if they can help. Failing that going public is the next step.very disappointed.

I want to speak to an agent. I have spent two hours trying to enter my Aeroplan account number, street address and phone number with no success. #394 416 911 519 599-5868 Paul Astbury

cannot log into my aeroplan account

Hi, My aeroplan card number reads 525******* but if I enter it on Aueroplan site to sign in it doesn't work. I thought that my password was incorrect so i tred to restore it but it didn't work either. When I phoned at 1-800-361-5373 or 1-833 -835- 1444 I couldn't get to talk to the agent because it required my Aeroplan number which is incorrect/wrong/expired or whatever. I was flying with AirCanada to and from Europe recently and I would like to get points. Could you advise me how to get out of this situation because I go around in circles without any result and possibility to talk to someone? If I create a new account will you be able to transfer the points to it? Hope to hear from you soon. Thanks,

Dec. 29th I contacted Aeroplan about purchases made via my membership card that I did not make & .. 200,000 plus points missing !!! The agent I spoke with confirmed this and said he would file a report. Nothing seems to have changed and since Dec 29th to January 8th .. I have been on hold over a total of 20 hrs !!! trying to speak to an agent to follow up on this .. where obviously my membership number has been compromised. Currently my account shows 6864 points only ..BUT .. 2021 I was awarded 25,759 points & 2022 (minus Dec.) 9,326 pts. As a retired health care professional, I did a lot of flying with Air Canada in the past & have enjoyed the ability to share my Aeroplan points with family ... but this recent inability to contact anyone & correct this obvious fraud issue ...is VERY frustrating. Please contact me ASAP. Res # 807-285-0865 Cell # 807-251-4565

my Aeroplan account is associated with an old email address and I can't login to update my profile.

How can I, when using Areoplan Points ask for Wheel Chair Assistance? Or is this even available to Areoplan Users? Thank You! Delmar Gebauer.

Cannot redeem points for Apple products! Pick product (iPad for example), click to use points, then has me log in again. After I log in, I again choose to redeem points, click buy, and it goes to a white screen. This happens on my iPad using Safari and Firefox, as well as my MacBook using Safari and Chrome. This is getting frustrating as I want to get my wife a new iPad for Christmas. I phoned and all I got for a response was to try technical support, but do you think I can find it? No.

Need to get name on ticket changed from Judy to Judith to match passport

To who it may concern Me and my wife Marlene Iachella with Aeroplan No: 103 928 966 have been enrolled with Aeoroplan for at least 30 years. She was diagnosed in 2016 with a major brain tumor and after multiple surgery and radiations she never recover. she past away September 19th 2022. I visited her account with Aeroplan and discovered that all the points she had accumulated over 25000 points estimated were all wiped and show 0 points. I don't think you should have done this . that is not fair and a little Harsh Patrick Iachella.

IAM BLOCK IN Aeroplan miles i changr address is 401 6th street Valdor QUE J9P 2S6 I PHONE CANOT GET THE LINE ALSO CAN ISHARE PPOINTS WITH MY PARTNER THANK YOU EMAIL theresa.len@redacted

Somehow I lost my areoplan number off my phone. I never received a plastic card. How do I get my number back??

Dossuer AC62236123 Att;nicolla Quel est votre décision pour ce dossier.

We changed our phone number several times since I opened my aeroplan account and now I cannot remember the phone number associated with my account. Can I get into my account somehow with using info other than my old phone number?

I have tried and tried to get on your site to accept whatever it is I need to accept. Then I tried phoning a few different numbers. Nothing.