Contact MyOCCU Support

by FuzzyGrandpa

I am unable to “authenticate” my account and log in with the mobile app. I can log in without difficulty using my Windows 10 laptop. When I use the same user name in the mobile app that I log in with on my laptop, I get two “authenticate” security questions that are not part of my account profile. When I click on “text”, I get two phone number options, neither one is my phone number.

I called the number on the back of my credit card issued by Oregon Community Credit Union. The representative was of no help and didn’t have anyone she could transfer me to to figure out the problem. I deleted the app and downloaded it again. I got the identical results when I tried to “authenticate” the count with the mobile app.

The underlying question is “has my account been hacked” since the same unknown security questions and phone numbers come up during the “authentication process of the mobile app?

I am at a total loss as to why OCCU doesn’t have the ability to help sort this out.

by Hellocamry

I can schedule one or several transfers and under scheduled transfers it will always say there are no scheduled transfers. It takes 2-3 days to move money from my WA state credit union and never once in those 2-3 days does it show up under scheduled transfers. It can be confusing when you schedule something and then you’re left in the dark for several days. I’d really like to have confirmation that the large amount is scheduled to be transferred…..There is no way to contact support for the app only the bank itself. Please fix this on the next update, it’s never worked properly and this is the only way I can think to let OCCU know. I’ve tried calling they say they can pass it along but you know it’s likely lost in the shuffle. It would be nice if they had support or at least somewhere to send feedback to them in the app.

by Mr. Tomate

One really big issue I found is that the widget for the snapshot doesn’t work saying “unable to load” and I assume it says the same thing when you hold down on the app, it’s just blank. I wish I could see it at a glance in my widgets instead of needing to sign in and see. Another one is that it doesn’t match the iOS 13 dark theme with the widgets, but that’s not that big of an issue to me to be honest. Another thing that would be nice, though I’m not sure if it is possible, it to be able to cancel transfers while they’re pending, at least within like 24 hours. That would be a life saver. One thing i noticed too, was when I did my remote deposit, it said that I had $300 or so available, but below it said I really only had a total of $80. I’m not sure if that was a glitch because I haven’t seen it before, or if the $300 really was available and that because the check didn’t process yet, my balance didn’t go up... confusing but hey, I don’t know. I really just want the widget to work again and maybe have more options like a button to open check deposit or something.